Delay on AA2376 (IAH-DFW) Pax Refuses to Provide Seat Number
Nov 20, 2019, 1:39 pm
#1
Original Poster
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,656
Delay on AA2376 (IAH-DFW) Pax Refuses to Provide Seat Number
I'm sitting on AA2376 which has been delayed because of ATC, then MX, and now because a passenger got off and '"refused to provide them with his seat number." Apparently they don't know who is on the plane and who isn't. Surprised there is not more they can do. FAs just asked passengers to raise their hand if a "bald gentleman with white t-shirt" was sitting beside them but is not anymore. Why would it affect weights and vakances if they know how many passengers got off the plane even if they don't know the exact seat? Will see how this turns out. Already missed my connection.
Nov 20, 2019, 1:42 pm
#2
Join Date: Dec 2004
Posts: 5,631
It's probably a security issue regarding hand baggage that could have been intentionally left behind. Of course the seat number won't help with that, people can put hand baggage anywhere as they are coming in.
Nov 20, 2019, 1:43 pm
#3
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I'm sitting on AA2376 which has been delayed because of ATC, then MX, and now because a passenger got off and '"refused to provide them with his seat number." Apparently they don't know who is on the plane and who isn't. Surprised there is not more they can do. FAs just asked passengers to raise their hand if a "bald gentleman with white t-shirt" was sitting beside them but is not anymore. Why would it affect weights and vakances if they know how many passengers got off the plane even if they don't know the exact seat? Will see how this turns out. Already missed my connection.
Nov 20, 2019, 1:45 pm
#4
Original Poster
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,656
Captain just came on and said he's provided information to 'Load Control' in Dallas but "no one is listening and this seems to be symptomatic of the new American Airlines." Wow.
Nov 20, 2019, 1:58 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,969
Actually I’m not wowed. This is typical AA at its IRROPS/delay/mx/insert reason here finest.
Nov 20, 2019, 2:08 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,176
https://www.theguardian.com/music/20...-glimpse-stars
But what sort of idiot refuses to give their seat number? It just adds to the suspicions that they are up to mischief
And seat number just needed to properly deboard him from the manifest.
Nov 20, 2019, 2:14 pm
#7
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I can understand the frustrations of flight crew as they experience what the pax experiences. AA operationally just isn't with it. Maybe a lack of resources (or in other words money spent on non revenue things).
Nov 20, 2019, 2:56 pm
#8
Original Poster
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,656
Landed in DFW safely. We left without going back to gate, so doubt it was a security issue. Captain came back on PA at cruising altitude and apologized again for delay. Used same language and said it was "symptomatic of of the New American Airlines. These delays are happening more and more often now."
Nov 20, 2019, 2:58 pm
#9
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Nov 20, 2019, 3:07 pm
#10
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The Captain sounds as though he has a labor issue with his employer. Unprofessional to say the least.
Nov 20, 2019, 3:26 pm
#11
Join Date: May 1998
Location: australia
Posts: 5,761
Honesty is a quality I appreciate in a professional, not necessarily blind corporate loyalty. The captain may have already tried to address these issues internally and come up against a brick wall. Management/Directors allowing a company's level of service to deteriorate to such a state where employees talk like this could also be considered very unprofessional.
Nov 20, 2019, 3:40 pm
#12
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
I dont think so.
It takes a lot to get an experienced employee to that level of frustration and the only "unprofessional" i see is how current management runs the organization.
I bet this wasnt his first effort to raise the concerns but most likely everything fell on deaf corporate ears. Being professional shouldnt mean blindly following party line.
It takes a lot to get an experienced employee to that level of frustration and the only "unprofessional" i see is how current management runs the organization.
I bet this wasnt his first effort to raise the concerns but most likely everything fell on deaf corporate ears. Being professional shouldnt mean blindly following party line.
Nov 20, 2019, 3:45 pm
#13
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
There is a time and place to air grievances but when in the cockpit, regardless of flight sequence, the flight crew should abstain from corporate politics. This is just poor form with any airline, not just American.
If only the same could be said about hawking credit card applications
If only the same could be said about hawking credit card applications
Nov 20, 2019, 4:18 pm
#15
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
Couldn’t agree more. I’ve listened to some very testy captains over the years. Once after a lengthy delay over a printer problem, the Captain sarcastically announced that they had a crew, an aircraft and fuel but that the plane doesn’t fly on jet fuel, it flies on paper and we’re all waiting for someone at the gate to figure out how print a manifest.....
