CX Avios Award - Flight Cancellation
Oct 23, 2019, 8:47 am
#1
Original Poster
Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Diamond
Posts: 480
CX Avios Award - Flight Cancellation
Hi All,
Looking for some advice and help. I apologize if this isn't the right place. Mods, please feel free to merge if need be.
I booked a CX F award in March 2019 for CX 846 for February 2020. Unfortunately our flight was the victim of the HKG - JFK downsizing and I was rescheduled in J on CX 890 to EWR.
Obviously, I'm pretty upset that I've lost my F seat. I called and tweeted BA and they said there was nothing they could do. I know on AA I can ask them to talk to Cathay to see if they could open up space, but BA flat out refused. Is this something that they can do? Any thoughts on what I can do here? I've (thankfully) never experienced anything like this before.
Thanks,
Shane
Looking for some advice and help. I apologize if this isn't the right place. Mods, please feel free to merge if need be.
I booked a CX F award in March 2019 for CX 846 for February 2020. Unfortunately our flight was the victim of the HKG - JFK downsizing and I was rescheduled in J on CX 890 to EWR.
Obviously, I'm pretty upset that I've lost my F seat. I called and tweeted BA and they said there was nothing they could do. I know on AA I can ask them to talk to Cathay to see if they could open up space, but BA flat out refused. Is this something that they can do? Any thoughts on what I can do here? I've (thankfully) never experienced anything like this before.
Thanks,
Shane
Oct 23, 2019, 9:13 am
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,963
BA can talk to the oneworld liaison desk on this and ask for a CX F reward to be opened up on a HKG-JFK flight but my experience with CX on this is they usually say no- typically changes to F are only available where there are available F reward seats.
Oct 23, 2019, 10:20 am
#3
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
Hi All,
Looking for some advice and help. I apologize if this isn't the right place. Mods, please feel free to merge if need be.
I booked a CX F award in March 2019 for CX 846 for February 2020. Unfortunately our flight was the victim of the HKG - JFK downsizing and I was rescheduled in J on CX 890 to EWR.
Obviously, I'm pretty upset that I've lost my F seat. I called and tweeted BA and they said there was nothing they could do. I know on AA I can ask them to talk to Cathay to see if they could open up space, but BA flat out refused. Is this something that they can do? Any thoughts on what I can do here? I've (thankfully) never experienced anything like this before.
Thanks,
Shane
Looking for some advice and help. I apologize if this isn't the right place. Mods, please feel free to merge if need be.
I booked a CX F award in March 2019 for CX 846 for February 2020. Unfortunately our flight was the victim of the HKG - JFK downsizing and I was rescheduled in J on CX 890 to EWR.
Obviously, I'm pretty upset that I've lost my F seat. I called and tweeted BA and they said there was nothing they could do. I know on AA I can ask them to talk to Cathay to see if they could open up space, but BA flat out refused. Is this something that they can do? Any thoughts on what I can do here? I've (thankfully) never experienced anything like this before.
Thanks,
Shane
Oct 23, 2019, 11:18 am
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,046
Ultimately the OP can continue to insist with BA that they liaise with CX, but CX can and do say "no" to such requests. It is worth keeping an eye on award space though, as F seats have a habit of popping up unexpectedly, especially due to the HK protests.
Oct 23, 2019, 11:30 am
#5
Join Date: Aug 2011
Posts: 509
Hi All,
Looking for some advice and help. I apologize if this isn't the right place. Mods, please feel free to merge if need be.
I booked a CX F award in March 2019 for CX 846 for February 2020. Unfortunately our flight was the victim of the HKG - JFK downsizing and I was rescheduled in J on CX 890 to EWR.
Obviously, I'm pretty upset that I've lost my F seat. I called and tweeted BA and they said there was nothing they could do. I know on AA I can ask them to talk to Cathay to see if they could open up space, but BA flat out refused. Is this something that they can do? Any thoughts on what I can do here? I've (thankfully) never experienced anything like this before.
Thanks,
Shane
Looking for some advice and help. I apologize if this isn't the right place. Mods, please feel free to merge if need be.
I booked a CX F award in March 2019 for CX 846 for February 2020. Unfortunately our flight was the victim of the HKG - JFK downsizing and I was rescheduled in J on CX 890 to EWR.
Obviously, I'm pretty upset that I've lost my F seat. I called and tweeted BA and they said there was nothing they could do. I know on AA I can ask them to talk to Cathay to see if they could open up space, but BA flat out refused. Is this something that they can do? Any thoughts on what I can do here? I've (thankfully) never experienced anything like this before.
Thanks,
Shane
Irrespective of whether award availability exists, BA will rebook you onto a suitable CX flight or reroute you in the same cabin. They can use revenue availability if no award availability exists- I have been in this situation a few times this year. On Twitter, send a DM and ask to speak to a supervisor.
I have sent you a PM
Oct 23, 2019, 11:32 am
#6
Join Date: Jul 2017
Posts: 80
I'm surprised you've had negative experiences here. I've had exactly this same thing happen to me 4 times now, and every single time Cathay opened space for me after the ticketing carrier put in a liason request. These tickets were booked with a mix of AA/AS, so I don't know if BA is different, but the reps at those airlines seemed like it was no big deal and that Cathay was usually pretty accommodating of things like this.
Oct 23, 2019, 11:36 am
#7
Join Date: Aug 2011
Posts: 509
I'm surprised you've had negative experiences here. I've had exactly this same thing happen to me 4 times now, and every single time Cathay opened space for me after the ticketing carrier put in a liason request. These tickets were booked with a mix of AA/AS, so I don't know if BA is different, but the reps at those airlines seemed like it was no big deal and that Cathay was usually pretty accommodating of things like this.
Oct 23, 2019, 6:26 pm
#8
Original Poster
Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Diamond
Posts: 480
Oct 24, 2019, 2:11 am
#9
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
This 4 months from now
Currently CX has to reassign a lot of pax. They sold a huge amount of F tickets on their Vietnam_US mistake fare. Revenue F tickets will have priority, so will MPC award, especially with high FFP status.
CX usually have 3 flights to JFK with F, that's a total of 18 seats and there is high revenue demand.
I think that with some patience, CX will release you a seat unless paid bookings in F brcome high.
Currently CX has to reassign a lot of pax. They sold a huge amount of F tickets on their Vietnam_US mistake fare. Revenue F tickets will have priority, so will MPC award, especially with high FFP status.
CX usually have 3 flights to JFK with F, that's a total of 18 seats and there is high revenue demand.
I think that with some patience, CX will release you a seat unless paid bookings in F brcome high.
Nov 3, 2019, 2:35 pm
#10
Original Poster
Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Diamond
Posts: 480
Just wanted to close the loop on this. I reached out to the BA Twitter team again and they were able to put in a request with Cathay. Cathay picked up the request and confirmed me back in F on an earlier flight about an hour after the request was submitted by BA.
Thanks, again, for everyone's help and insights!
Thanks, again, for everyone's help and insights!