Watch out for sneaky 14 day cancellation policy
Oct 19, 2019, 6:36 pm
#1
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Watch out for sneaky 14 day cancellation policy
I was in the process of cancelling a one night reservation I had for next Friday when I noticed the 14 day cancellation policy. What?!??!? When did that start? I've stayed at the same hotel before and I have future reservations at the same place and all have the usual 2 day cancellation.
So, be careful out there. It will sneak up on you.
So, be careful out there. It will sneak up on you.
Oct 19, 2019, 7:22 pm
#2
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I was in the process of cancelling a one night reservation I had for next Friday when I noticed the 14 day cancellation policy. What?!??!? When did that start? I've stayed at the same hotel before and I have future reservations at the same place and all have the usual 2 day cancellation.
So, be careful out there. It will sneak up on you.
So, be careful out there. It will sneak up on you.
David
Oct 19, 2019, 8:04 pm
#3
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Oct 19, 2019, 8:05 pm
#4
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My reservation was at the Moxy in Tokyo. I checked my future reservations at the same hotel and all show a one-day cancellation requirement (not 2 as I mistakenly wrote). The other hotels I looked at don't show anything unusual for next Friday as far as cancellation rules. The rates, however, are absurdly high everywhere.
Oct 19, 2019, 8:08 pm
#5
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My reservation was at the Moxy in Tokyo. I checked my future reservations at the same hotel and all show a one-day cancellation requirement (not 2 as I mistakenly wrote). The other hotels I looked at don't show anything unusual for next Friday as far as cancellation rules. The rates, however, are absurdly high everywhere.
Oct 19, 2019, 8:40 pm
#7
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The cancellation policy was disclosed when I made the reservation. There was nothing unusual about the cancellation statement (as far as font or color was concerned). So I assumed it was the same statement I has read on the reservations I had made earlier that day for other dates (some of them the same week). That's why I described it as "sneaky".
Oct 19, 2019, 10:55 pm
#9
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The cancellation policy was disclosed when I made the reservation. There was nothing unusual about the cancellation statement (as far as font or color was concerned). So I assumed it was the same statement I has read on the reservations I had made earlier that day for other dates (some of them the same week). That's why I described it as "sneaky".
Oct 19, 2019, 11:44 pm
#10
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When everything else is one day at property, it's not going to be clear theres a difference. It may not be sneaky, but imposing a 14 day cancel is so outside the norm there that it warrants at least being bolded or something to alert you. Just like you're alerted when booking a no change/cancel reservation.
Oct 20, 2019, 12:26 am
#11
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When everything else is one day at property, it's not going to be clear theres a difference. It may not be sneaky, but imposing a 14 day cancel is so outside the norm there that it warrants at least being bolded or something to alert you. Just like you're alerted when booking a no change/cancel reservation.
Oct 20, 2019, 2:56 am
#13
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If it's anything but standard 1 or 2 day then it opens popup would be very easy. Not hard from an IT standpoint at all.
