Hilton Restaurant - Buggy experience
Oct 16, 2019, 10:07 am
#1
Original Poster
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Hilton Restaurant - Buggy experience
Hello,
Was staying in a Hilton property and found a spider hanging around the milk dispenser. I barely noticed it as it decided to taste my cereal and was able to remove my bowl before it could get in. Then informed the waiter and he just removed it from there.
This got me worried about the food safety and hygiene standard in that hotel and hence I dd not stay in that hotel in my subsequent visit.. I am sure this would not be a pleasing experience for anyone.
I wrote to the hotel and even attached pictures, but they have not replied yet (been 2 days ).
Question - Should I just let it go or should I follow up or escalate?
Thx
Was staying in a Hilton property and found a spider hanging around the milk dispenser. I barely noticed it as it decided to taste my cereal and was able to remove my bowl before it could get in. Then informed the waiter and he just removed it from there.
This got me worried about the food safety and hygiene standard in that hotel and hence I dd not stay in that hotel in my subsequent visit.. I am sure this would not be a pleasing experience for anyone.
I wrote to the hotel and even attached pictures, but they have not replied yet (been 2 days ).
Question - Should I just let it go or should I follow up or escalate?
Thx
Oct 16, 2019, 10:35 am
#3
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Oct 16, 2019, 11:48 am
#4
Join Date: May 2005
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Stuff happens when you travel. Your worries and subsequent actions were based one one spider...seems a bit reactionary to me, especially if you otherwise like the property. No compensation is warranted IMO. You’ve taken your business elsewhere, as is your right. Not sure why you’d belabor the issue.
Oct 16, 2019, 11:54 am
#5
Join Date: Nov 2013
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Oct 16, 2019, 12:00 pm
#6
Join Date: Mar 2012
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I think it’s called Stockholm Syndrome. This incident didn’t happen at a Hilton In Stockholm by any chance?
Oct 16, 2019, 12:09 pm
#7
Join Date: May 2005
Posts: 4,871
LOL if you consider the appearance of a single spider to be “mistreatment”, you need to get out more. Curious...is there also an FT trope relating to disposition of wayward spiders?
Oct 16, 2019, 12:27 pm
#8
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Oct 16, 2019, 12:53 pm
#9
Original Poster
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Oct 16, 2019, 1:10 pm
#10
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Of course. However one spider (which isn't a sign of cleanliness) is much different from say a cockroach (which is generally a sign of cleanliness). If there was cobwebs you'd have a case for cleanliness issues. A spider by itself may have fallen of clothes of a guest or otherwise been tracked in.
Oct 16, 2019, 1:11 pm
#11
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If it were me a brief complaint/question at the time of the incident would have been made. If that left me still questioning the premises, then I would take my future business elsewhere when possible. There are way too many establishments in the world in most places to sit around and dicker over these small things.
Now, if a black widow crawled across the table followed by a regiment of cockroaches then... ;-)
Oct 16, 2019, 1:12 pm
#12
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Hard disagree to your hard disagree. There's also a trope where travelers complain about every little item expecting compensation.
Oct 16, 2019, 2:05 pm
#13
Join Date: Nov 2013
Posts: 4,374
Travelers pay for the services they receive. This includes a hygienic environment. If the service paid for is not received then compensation (either goodwill or actual required compensation) is warranted. Anything less is low standards, but I will acknowledge (to shift blame away from Hilton itself) that America has embarrassingly low standards in general.
Oct 16, 2019, 2:08 pm
#15
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Curious if black widows and cockroaches fall in the same category. I live on a first floor apartment and spiders are a constant issue in my otherwise spotless home. They have access through the smallest of spaces and rarely find my line of sight - yet if a black widow showed up I'd probably move.
One spider in the communal breakfast area sucks and could probably warrant an apology and maybe a comped night if you really want - but I don't think it is something you can avoid if you spend enough time in one place.
One spider in the communal breakfast area sucks and could probably warrant an apology and maybe a comped night if you really want - but I don't think it is something you can avoid if you spend enough time in one place.