Email Alert on Seat Duplication and reseating
Aug 25, 2019, 8:56 am
#1
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
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Posts: 2,940
Email Alert on Seat Duplication and reseating
Anyone ever seen this before, earlier this week I got the below email from Delta, about 4 hours before departure on ATL-PDX, in paid business class. Overall, moving from one aisle in first class to another is not a huge deal, just never seen this before in all my time flying delta.
Subject: SEAT DUPLICATION - CONFIRMATION XXXXXX
Dear Mr. ryandc99,
We wanted to let you know that unfortunately your seat assignment on
Flight X on August X has been changed due to a technical seat
duplication issue. We've done our best to give you a similar seat; your
new seat is 4B.
We know you have seat preferences and are really sorry we had to change
your seat. You're welcome to review your new seat assignment on
delta.com or the Fly Delta app where you can view your seat and select
from other available seat options.
Again, we apologize we weren't able to honor your original seat choice
and for any inconvenience this may cause. We're grateful for your
SkyMiles loyalty and look forward to seeing you on board again soon.
If you have any questions, please call us at 800-221-1212.
Sincerely,
Delta Air Lines
**This Is An Auto-Generated eMail. Do Not Reply To This eMail. You Will
Not Receive a Response**
Dear Mr. ryandc99,
We wanted to let you know that unfortunately your seat assignment on
Flight X on August X has been changed due to a technical seat
duplication issue. We've done our best to give you a similar seat; your
new seat is 4B.
We know you have seat preferences and are really sorry we had to change
your seat. You're welcome to review your new seat assignment on
delta.com or the Fly Delta app where you can view your seat and select
from other available seat options.
Again, we apologize we weren't able to honor your original seat choice
and for any inconvenience this may cause. We're grateful for your
SkyMiles loyalty and look forward to seeing you on board again soon.
If you have any questions, please call us at 800-221-1212.
Sincerely,
Delta Air Lines
**This Is An Auto-Generated eMail. Do Not Reply To This eMail. You Will
Not Receive a Response**
Aug 25, 2019, 10:10 am
#3
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I got this as well, but for me it was 3-4 weeks in advance. Posted about it in the schedule change Saturday thread bc I originally thought it was related to that.
Mine was for ATL-AMS in D1 (paid with GUC). Got moved back one row from where I was originally (still a window seat so all good).
Mine was for ATL-AMS in D1 (paid with GUC). Got moved back one row from where I was originally (still a window seat so all good).
Aug 25, 2019, 11:53 am
#5
Join Date: Dec 2014
Location: USA-AZ
Programs: DL Skymiles DM, Hertz President Circle, Enterprise Platinum, IHG, BW Diamond Select, AA EXP
Posts: 180
About 2 months ago, my paid first seat 5C was changed to 1D. I noticed it when I went to check in on the app...the night before I was still in 5C. At the time of check in there was only 1 other seat available and it was 1A...so not much better on a 321. I called the PM line and the agent could not do anything or offer up an explanation. Fortunately, I spoke with the red coat at the gate and asked if any F seats opened other than the bulkhead at the check-in cutoff, if I could get swapped. I was lucky enough to get 4A...so I took note of who was seating in 5C when after I boarded they had a DM brag tag. Do you think that a high-value 360 would be able to get another passenger moved?
It was not the end of the world to me, as long as I was able to move out of the bulkhead seat.
It was not the end of the world to me, as long as I was able to move out of the bulkhead seat.
Aug 25, 2019, 11:55 am
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
About 2 months ago, my paid first seat 5C was changed to 1D. I noticed it when I went to check in on the app...the night before I was still in 5C. At the time of check in there was only 1 other seat available and it was 1A...so not much better on a 321. I called the PM line and the agent could not do anything or offer up an explanation. Fortunately, I spoke with the red coat at the gate and asked if any F seats opened other than the bulkhead at the check-in cutoff, if I could get swapped. I was lucky enough to get 4A...so I took note of who was seating in 5C when after I boarded they had a DM brag tag. Do you think that a high-value 360 would be able to get another passenger moved?
It was not the end of the world to me, as long as I was able to move out of the bulkhead seat.
It was not the end of the world to me, as long as I was able to move out of the bulkhead seat.
Aug 25, 2019, 11:58 am
#7
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I thought pax with disabilities usually get assigned to the first row of the cabin? And if the issues was 2 a seats together for an assistant, why not 1B who already had an empty seat next to them - if the cabin was as full as OP describes, this means DL had to reseat both 5C and 5D to accommodate the pair.
Aug 25, 2019, 12:01 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I thought pax with disabilities usually get assigned to the first row of the cabin? And if the issues was 2 a seats together for an assistant, why not 1B who already had an empty seat next to them - if the cabin was as full as OP describes, this means DL had to reseat both 5C and 5D to accommodate the pair.
Aug 25, 2019, 12:06 pm
#9
Join Date: Dec 2014
Location: USA-AZ
Programs: DL Skymiles DM, Hertz President Circle, Enterprise Platinum, IHG, BW Diamond Select, AA EXP
Posts: 180
I didn't take a close look, but when we boarded and deplaned, nothing jumped out that 5D was getting assistance. But then again I didn't pay that close of attention. 5C was putting his backpack in the overhead when I was getting to my row and I don't think I noticed if 5D was there at the time or not.
Aug 25, 2019, 12:08 pm
#10
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
And unless the pax and assistant (if that's even what it was) specifically needed a non-bulkhead, still doesn't answer why DL chose to disrupt two seat assignments instead of just one.
We probably will never know what actually happened. A much simpler explanation might be to take the email at face value - something in DL IT borked and they had to fix it. Another explanation offered in my case was they changed equipment on Sched Change Saturday and then changed back before everything had settled, and in doing so seat assignments were all jumbled.
Aug 25, 2019, 12:16 pm
#11
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
But the bulkhead is usually what the airline holds for pax with disabilities in order to avoid having to reseat part of the cabin.
And unless the pax and assistant (if that's even what it was) specifically needed a non-bulkhead, still doesn't answer why DL chose to disrupt two seat assignments instead of just one.
We probably will never know what actually happened. A much simpler explanation might be to take the email at face value - something in DL IT borked and they had to fix it. Another explanation offered in my case was they changed equipment on Sched Change Saturday and then changed back before everything had settled, and in doing so seat assignments were all jumbled.
And unless the pax and assistant (if that's even what it was) specifically needed a non-bulkhead, still doesn't answer why DL chose to disrupt two seat assignments instead of just one.
We probably will never know what actually happened. A much simpler explanation might be to take the email at face value - something in DL IT borked and they had to fix it. Another explanation offered in my case was they changed equipment on Sched Change Saturday and then changed back before everything had settled, and in doing so seat assignments were all jumbled.
Aug 25, 2019, 1:21 pm
#12
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
In all my many, many seat shuffles, I have never gotten email notifications. I babysit my seat assignments and many times I can move right back where I originally was.
Aug 25, 2019, 2:06 pm
#13
Join Date: Jul 2016
Programs: United, Southwest
Posts: 571
I have a trip planned for January - wondering what you mean by "babysitting" your seat assignments. Do you check once a week? Every day? I have a few months to go and obviously I guess it can change a few hours before you leave but I picked my seats for a reason. I don't fly Business Class very often so want to make the most of it (ie window seat in the middle of the cabin). Have your seats gotten shuffled a lot? Usually fly United and never had it happen. Might be switching to Delta - I love the fact that the connecting flights are in First when you fly Business .. . . thanks!
Aug 25, 2019, 6:00 pm
#14
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
Anyone ever seen this before, earlier this week I got the below email from Delta, about 4 hours before departure on ATL-PDX, in paid business class. Overall, moving from one aisle in first class to another is not a huge deal, just never seen this before in all my time flying delta.