No Confirmation Email or Receipt
Jul 19, 2019, 12:19 pm
#1
Original Poster
Join Date: Jun 2019
Location: PDX
Programs: DL Platinum, Bonvoy Gold, HH Gold, National Executive, Hertz Presidents Circle
Posts: 136
No Confirmation Email or Receipt
I just bought a RT trip on DL about an hour ago via the app. I usually receive a confirmation email within 5-10 minutes, but I have yet to receive one. When I go to the DL App or the website to click on receipt, I get an error message, and it will not load. Has anyone experienced similar problems before?
Jul 19, 2019, 12:21 pm
#2
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,441
I booked a trip yesterday and the receipt wasn't emailed for 6 hours. The on-line receipt wasn't available until after the email was received. Delta has changed a lot about their booking system recently including the removal of a way to search by fare class. This change in ticketing may be a part of that larger change.
Jul 19, 2019, 12:23 pm
#3
Original Poster
Join Date: Jun 2019
Location: PDX
Programs: DL Platinum, Bonvoy Gold, HH Gold, National Executive, Hertz Presidents Circle
Posts: 136
I booked a trip yesterday and the receipt wasn't emailed for 6 hours. The on-line receipt wasn't available until after the email was received. Delta has changed a lot about their booking system recently including the removal of a way to search by fare class. This change in ticketing may be a part of that larger change.
Jul 19, 2019, 12:42 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
I booked a trip yesterday and the receipt wasn't emailed for 6 hours. The on-line receipt wasn't available until after the email was received. Delta has changed a lot about their booking system recently including the removal of a way to search by fare class. This change in ticketing may be a part of that larger change.
If OP can't see it in the App, it sounds like it hasn't actually ticketed yet. Note that there can sometimes be SMTP MTA (message transfer agent) delays with email. The Received: headers in the raw email message will indicate if there were possibly queuing delays in delivering the email. In the example below, it only took two seconds to send from Delta to my Yahoo account
Received: from 127.0.0.1 (EHLO mta857.e.delta.com) (63.232.236.83)
by mta4203.mail.gq1.yahoo.com with SMTPS; Mon, 18 Feb 2019 17:32:44 +0000
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.
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Received: (qmail 19074 invoked by uid 108 (TLS)); Mon, 18 Feb 2019 17:32:42 -0000
Last edited by xliioper; Jul 19, 2019 at 12:55 pm
Jul 19, 2019, 3:14 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Sometimes DL needs to confirm partner inventory before a ticket can be issued, or there might be a need to do a manual issue if something very complicated is involved, usually involving international itineraries.
If these are simple tickets, it's concerning because sometimes people need to buy tickets shortly before departure.
If these are simple tickets, it's concerning because sometimes people need to buy tickets shortly before departure.
Jul 19, 2019, 3:22 pm
#8
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,441
It's just a website front-end update (which they had been testing out on people for a very long time). Very much doubt it involved actual changes to the "booking system". You can still get to the old advanced search page with option to specify fare class at https://www.delta.com/flight-search/book-a-flight
If OP can't see it in the App, it sounds like it hasn't actually ticketed yet. Note that there can sometimes be SMTP MTA (message transfer agent) delays with email. The Received: headers in the raw email message will indicate if there were possibly queuing delays in delivering the email. In the example below, it only took two seconds to send from Delta to my Yahoo account
Received: from 127.0.0.1 (EHLO mta857.e.delta.com) (63.232.236.83)
by mta4203.mail.gq1.yahoo.com with SMTPS; Mon, 18 Feb 2019 17:32:44 +0000
.
.
.
Received: (qmail 19074 invoked by uid 108 (TLS)); Mon, 18 Feb 2019 17:32:42 -0000
If OP can't see it in the App, it sounds like it hasn't actually ticketed yet. Note that there can sometimes be SMTP MTA (message transfer agent) delays with email. The Received: headers in the raw email message will indicate if there were possibly queuing delays in delivering the email. In the example below, it only took two seconds to send from Delta to my Yahoo account
Received: from 127.0.0.1 (EHLO mta857.e.delta.com) (63.232.236.83)
by mta4203.mail.gq1.yahoo.com with SMTPS; Mon, 18 Feb 2019 17:32:44 +0000
.
.
.
Received: (qmail 19074 invoked by uid 108 (TLS)); Mon, 18 Feb 2019 17:32:42 -0000
Jul 19, 2019, 3:27 pm
#9
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Same issue, flights booked yesterday, no receipt via e-mail and no receipt available online on the site or in app. However, it is ticketed just fine, in real time as normally. Can see that on the Saudia site, by putting in the 006 ticket number. Also other airlines (operating carriers) can see and find the reservation just by the 006 ticket number. So, it appears that it is being ticketed normally, just the receipts are not timely generated anymore. One more "enhancement." 
Jul 19, 2019, 3:29 pm
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Same issue, flights booked yesterday, no receipt via e-mail and no receipt available online on the site or in app. However, it is ticketed just fine, in real time as normally. Can see that on the Saudia site, by putting in the 006 ticket number. Also other airlines (operating carriers) can see and find the reservation just by the 006 ticket number. So, it appears that it is being ticketed normally, just the receipts are not timely generated anymore. One more "enhancement."
How do you know the ticket number if you can't yet see a receipt?
Jul 19, 2019, 5:26 pm
#11
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Jul 19, 2019, 7:14 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
You're right. I've always clicked on "view receipt" to see the ticket number on delta.dumb.
Jul 19, 2019, 7:20 pm
#14
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Jul 19, 2019, 9:59 pm
#15
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,102
Email confirmations of bookings made yesterday afternoon arrived this afternoon, 22 h after the reservation was made. However, the reservation did show in My Trips right away.