due to weather, agent rebooked me to wrong airport 7900 miles away, should I fly?
#1
Original Poster
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
due to weather, agent rebooked me to wrong airport 7900 miles away, should I fly?
many airports on the East Coast were hammered by bad storms... I got a text from AA telling me that I wouldn't be able to make my connecting flight. The website offered many free options to rebook. However, I wanted to fly out of a different airport in the same city, so I had to call and speak to a live AA agent on the phone.
Well.. 45 minutes later, I got the callback that I requested. The agent was super-nice and rebooked me out of the other airport that I requested. I thanked her and hung up the phone.
Later in the evening, I logged into the AA website and discovered something unexpected. I will need to my passport to fly on the new flight. The agent had mistakenly booked me to the wrong airport 7900 miles away. My original flights were just 1200 miles. Both my original destination airport and the wrong airport have the same three letters... like XYZ vs XZY. It's actually a frequent mistake that I hear airline agents make.
I did OLCI and it went through just fine. I"m wondering what happens if I actually board the flight. Will AA charge me after the flight? I do have my passport with me and the wrong airport does not require visa for US citizens.(edit: in my situation) I also checked my UA account. There are many available UA flights that I can use my UA miles to fly back to the US in a couple of days. I will only have to take two day work to make this.
Should I do it? I don't want to do it if it will cost someone her job....
Well.. 45 minutes later, I got the callback that I requested. The agent was super-nice and rebooked me out of the other airport that I requested. I thanked her and hung up the phone.
Later in the evening, I logged into the AA website and discovered something unexpected. I will need to my passport to fly on the new flight. The agent had mistakenly booked me to the wrong airport 7900 miles away. My original flights were just 1200 miles. Both my original destination airport and the wrong airport have the same three letters... like XYZ vs XZY. It's actually a frequent mistake that I hear airline agents make.
I did OLCI and it went through just fine. I"m wondering what happens if I actually board the flight. Will AA charge me after the flight? I do have my passport with me and the wrong airport does not require visa for US citizens.(edit: in my situation) I also checked my UA account. There are many available UA flights that I can use my UA miles to fly back to the US in a couple of days. I will only have to take two day work to make this.
Should I do it? I don't want to do it if it will cost someone her job....
Last edited by geometry; Jul 19, 2019 at 11:47 am
#2
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
I *think* you would be ok to fly the itinerary, I also *think* the agent is less likely to get reprimanded if you do in fact fly that itinerary instead of calling in to explain the mistake. Is the other airport a place you want to go? Do you need the EQMs?
#3
Join Date: Dec 2011
Location: DCA/IAD/SFO/SJC/JFK/NRT/LHR/BOS/etc
Programs: AA (EXP, 3 MM), Hyatt Globalist, Taj InnerCircle Silver, MLife Noir, former LHW-Aurelian
Posts: 363
Cool ‘problem’ to have and great questions here. Please kindly keep us posted!
#4
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,973
wow take advantage of this mileage run! Do you have any status with American? What cities are we talking about here? 7900 miles?? LOL that's crazy!
#5
Original Poster
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
ok... I'll do it.... already booked the one-wary return using my UA miles... now I just have to find hotel for a couple of nights.
but are you guys sure that AA won't charge me somehow after they discover the error a few days or weeks down the road?
Last edited by JY1024; Jul 24, 2019 at 7:17 pm Reason: Merged consecutive posts
#6
Suspended
Join Date: Jul 2007
Posts: 4,477
OK is that Salt Lake City you are going but booked to Santiago de Chile?
#7
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
Wow, I wish I had the flexibility to consider something like this. I have no concrete knowledge on this subject but I would think if it's booked you will be just fine to fly. Please do keep us updated! Safe travels!
#8
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,442
If you're already rebooked then you're already rebooked, should be good to go! I would love to know what cities we're talking about here.
#9
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
I wonder if I get a flight from DFW -> LAX canceled if I could get them to route me DFW -> HNL -> LAX
#10
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
I've been trying to figure this one out...best I've come up with so far is PGV --> PVG
#11
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
#12
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
#13
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,442
At a 7900 mile difference it's got to be Asia...
And if I were the OP I probably wouldn't share the cities...this is something the blogs will pick up on real quick which would likely poo poo the whole thing.
And if I were the OP I probably wouldn't share the cities...this is something the blogs will pick up on real quick which would likely poo poo the whole thing.
#14
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,973
#15
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
Edit - not sure if ORD flies direct to HKG on AA?