Question: Flight delayed due to scheduling issue - compensation/rebooking?
Jul 17, 2019, 4:36 pm
#1
Original Poster
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Flight delayed due to scheduling issue - compensation/rebooking?
Hello all,
Myself and wife are currently in YYT, heading to YHZ. Flying Y cabin (q400 blegh), Comfort fare.
My flight, AC8999 has now been delayed twice and is now expected to be delayed by ~55 minutes.
According to the emails from Air Canada, the reason for the delay is "scheduling issues."
Am I entitled to compensation for this? Scheduling issues shoud totally be under the airline's control. It looks like the inbound plane will land at 20:38 (AC8996).
I'm assuming that if the crew times out the flight will get cancelled and we'll get a hotel?
Edit: Lounge staff have told me it's due to maintenance and if it gets cancelled we'll be entitled to a hotel for the night.
P.S. after my first visit to the YHZ lounge last week, I was sorely disappointed. For breakfast they had cold boiled eggs and bread, with a busted toaster. Waste of one of the wife's vouchers, and rude staff. Just terrible. YYT MLL is much, much better and wonderful staff and facilities.
Myself and wife are currently in YYT, heading to YHZ. Flying Y cabin (q400 blegh), Comfort fare.
My flight, AC8999 has now been delayed twice and is now expected to be delayed by ~55 minutes.
According to the emails from Air Canada, the reason for the delay is "scheduling issues."
Am I entitled to compensation for this? Scheduling issues shoud totally be under the airline's control. It looks like the inbound plane will land at 20:38 (AC8996).
I'm assuming that if the crew times out the flight will get cancelled and we'll get a hotel?
Edit: Lounge staff have told me it's due to maintenance and if it gets cancelled we'll be entitled to a hotel for the night.
P.S. after my first visit to the YHZ lounge last week, I was sorely disappointed. For breakfast they had cold boiled eggs and bread, with a busted toaster. Waste of one of the wife's vouchers, and rude staff. Just terrible. YYT MLL is much, much better and wonderful staff and facilities.
Last edited by ecc; Jul 17, 2019 at 4:41 pm
Jul 17, 2019, 4:56 pm
#2
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Looks like the lounge staff was correct:
RMKS/REVISED 8996 ETA. LATE INBND 8996 DUE WAITING FIRAV ACFT INBND YHZ DUE ONGOING MTCEWORK TO FIN 421.YYT 2105 00:55L YHZ 2236 00:55L DH4
Jul 17, 2019, 5:01 pm
#3
Original Poster
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Jul 17, 2019, 5:06 pm
#4
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
That comes from the ever-useful Expert Flyer.
Jul 17, 2019, 5:27 pm
#5
Original Poster
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
That comes from the ever-useful Expert Flyer.
Jul 17, 2019, 6:15 pm
#6
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
To answer the basic question, 55 minutes counts as a minor annoyance to most of us, not a delay. And to no one, a compensation worthy delay.
Make sure to get a donair.
Make sure to get a donair.
Jul 17, 2019, 6:30 pm
#7
Join Date: Dec 2006
Location: YEG
Posts: 3,925
P.S. after my first visit to the YHZ lounge last week, I was sorely disappointed. For breakfast they had cold boiled eggs and bread, with a busted toaster. Waste of one of the wife's vouchers, and rude staff. Just terrible. YYT MLL is much, much better and wonderful staff and facilities.
Jul 17, 2019, 7:46 pm
#8
Original Poster
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
And real shawarma is better than donairs, so I'll just wait till I'm in Israel next.... can't stand donair sauce.
Jul 17, 2019, 7:51 pm
#9
Original Poster
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
I'll be E50k in September after a PY trip to Israel ^
May make E75 by year end.
Jul 18, 2019, 5:35 am
#10
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
Europe rules are 3 hours.
Jul 18, 2019, 5:47 am
#11
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Took Easyjet last week and was delayed 2 hours and the gate called everyone up for a 4.50 euro food voucher, after 3 hours it increases and so on etc.
http://www.easyjet.com/en/help/board...-cancellations
http://www.easyjet.com/en/help/board...-cancellations