What to do? Missed flight because AA app displayed wrong gate.
May 25, 2019, 4:04 pm
#1
Original Poster
Join Date: May 2019
Posts: 6
What to do? Missed flight because AA app displayed wrong gate.
check the monitors. Feel like an idiot - I've flown way too much to have let this happen. Was sitting at the wrong gate for 2 hours and it dawned on me that there was hardly anyone there and the monitor didn't display departure info. Ran to the monitor, the real departing gate was in a different terminal entirely and doors were closing in 15 minutes. Needless to say I didn't make it.
Lesson learned - don't depend on crappy airline apps.
Anyway, I'm stuck now at SFO. I got a standby pass for a 10pm flight with final arrival tomorrow morning. Which is fine... But the 10pm flight is already filled. Should I even bother to try?
I was tempted to buy a 1 one same day to my final destination, but I think my original return ticket will get cancelled. A full new roundtrip is over $1000 now for this holiday weekend.
What should I do? Try to get lucky with the standby flight? Cough up the grand for a new flight on a different airline?
Lesson learned - don't depend on crappy airline apps.
Anyway, I'm stuck now at SFO. I got a standby pass for a 10pm flight with final arrival tomorrow morning. Which is fine... But the 10pm flight is already filled. Should I even bother to try?
I was tempted to buy a 1 one same day to my final destination, but I think my original return ticket will get cancelled. A full new roundtrip is over $1000 now for this holiday weekend.
What should I do? Try to get lucky with the standby flight? Cough up the grand for a new flight on a different airline?
May 25, 2019, 4:43 pm
#2
Join Date: Nov 2013
Posts: 4,374
What is your destination? Can you get there from OAK or SJC?
If you already have a return ticket, definitely don't buy another roundtrip. Just confirm with AA that you'll find your own way to your destination so the return ticket isn't cancelled.
If you already have a return ticket, definitely don't buy another roundtrip. Just confirm with AA that you'll find your own way to your destination so the return ticket isn't cancelled.
May 25, 2019, 4:52 pm
#3
Original Poster
Join Date: May 2019
Posts: 6
May 25, 2019, 5:16 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
check the monitors. Feel like an idiot - I've flown way too much to have let this happen. Was sitting at the wrong gate for 2 hours and it dawned on me that there was hardly anyone there and the monitor didn't display departure info. Ran to the monitor, the real departing gate was in a different terminal entirely and doors were closing in 15 minutes. Needless to say I didn't make it.
Lesson learned - don't depend on crappy airline apps.
Anyway, I'm stuck now at SFO. I got a standby pass for a 10pm flight with final arrival tomorrow morning. Which is fine... But the 10pm flight is already filled. Should I even bother to try?
I was tempted to buy a 1 one same day to my final destination, but I think my original return ticket will get cancelled. A full new roundtrip is over $1000 now for this holiday weekend.
What should I do? Try to get lucky with the standby flight? Cough up the grand for a new flight on a different airline?
Lesson learned - don't depend on crappy airline apps.
Anyway, I'm stuck now at SFO. I got a standby pass for a 10pm flight with final arrival tomorrow morning. Which is fine... But the 10pm flight is already filled. Should I even bother to try?
I was tempted to buy a 1 one same day to my final destination, but I think my original return ticket will get cancelled. A full new roundtrip is over $1000 now for this holiday weekend.
What should I do? Try to get lucky with the standby flight? Cough up the grand for a new flight on a different airline?
The longer you leave it the less chance you have of salvaging something.
If AA have put you on standby for a later flight, you some chance. Some people may no show for that flight. (wonder why or how that could happen
)
May 25, 2019, 5:20 pm
#5
Original Poster
Join Date: May 2019
Posts: 6
What could go wrong?
May 25, 2019, 5:23 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
May 26, 2019, 12:57 am
#7
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
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Welcome to Flyertalk @fnord77. Please follow the redirect as we send this to our AA forum.
Good luck ^
~beckoa, co-moderator Information Desk
Good luck ^
~beckoa, co-moderator Information Desk
May 26, 2019, 6:14 am
#8
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,201
Just curious, had you refreshed the data in the AA app? The data is cached and doesn't always update automatically, so I always "pull down" the screen to force a refresh. You'll notice in the app it shows the last time the data was updated.
May 26, 2019, 9:11 am
#10
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
AA does have the texting service for such change and there are free services like Kayak Trips which also can send text notifications. I believe TripIt only officially offers it in the paid Pro service.
After you have been burned once, you should get ones of these options activated if your app isn't catching the changes.
After you have been burned once, you should get ones of these options activated if your app isn't catching the changes.
May 26, 2019, 10:13 am
#11
Join Date: May 2011
Location: Los Angeles
Programs: American Airlines ExecPlat, Asiana Diamond
Posts: 126
This, always refresh your app before heading to the gate just in case. The OP definitely forgot to do that and was relying on the cached version/what was on the mobile boarding pass upon checkin.
May 26, 2019, 10:19 am
#12
Join Date: Mar 2016
Programs: AA-EXP
Posts: 615
I have always found the app to be accurate with gate changes (with manual refreshes), but i also usually get texts from AA for any gate change. However, I ALWAYS double check the boards at the AC because I don't trust AA's IT team.
May 26, 2019, 10:40 am
#13
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
AA does have the texting service for such change and there are free services like Kayak Trips which also can send text notifications. I believe TripIt only officially offers it in the paid Pro service.
After you have been burned once, you should get ones of these options activated if your app isn't catching the changes.
After you have been burned once, you should get ones of these options activated if your app isn't catching the changes.
Heck ! no apps and just the monitors works too. Or (gasp) talk to a person (AA agent ) to confirm.
May 26, 2019, 11:47 am
#15
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I am usually a strong opponent of anything resembling victim blaming here on FT, but...I guess today I learned that there are people who, once arriving at their gate, don’t check for things like, uh, a gate agent, other passengers, and a plane. Interesting.