WestJet gets 'formal warning' for misleading passengers about why it cancelled flight
May 25, 2019, 4:59 am
#1
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Location: Halifax, NS
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WestJet gets 'formal warning' for misleading passengers about why it cancelled flight
https://www.cbc.ca/news/business/wes...ling-1.5149512
WestJet violated Canada's Air Transportation Regulations when it told passengers in late 2017 that it cancelled flights to Turks and Caicos and Santa Clara, Cuba, due to airport closures, the Canadian Transportation Agency (CTA) says.
At the time, each region's international airport was fully operational.
Following an investigation, the CTA determined WestJet violated a regulation which states that airlines "shall not make publicly any statement that is false or misleading." As a penalty, the CTA gave WestJet a formal warning, which means if the airline commits the same violation again, it could face a monetary fine.
WestJet violated Canada's Air Transportation Regulations when it told passengers in late 2017 that it cancelled flights to Turks and Caicos and Santa Clara, Cuba, due to airport closures, the Canadian Transportation Agency (CTA) says.
At the time, each region's international airport was fully operational.
Following an investigation, the CTA determined WestJet violated a regulation which states that airlines "shall not make publicly any statement that is false or misleading." As a penalty, the CTA gave WestJet a formal warning, which means if the airline commits the same violation again, it could face a monetary fine.
Last edited by Mike902; May 26, 2019 at 7:38 am Reason: Forgot to include the link
May 25, 2019, 8:25 am
#2
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WestJet violated Canada's Air Transportation Regulations when it told passengers in late 2017 that it cancelled flights to Turks and Caicos and Santa Clara, Cuba, due to airport closures, the Canadian Transportation Agency (CTA) says.
At the time, each region's international airport was fully operational.
Following an investigation, the CTA determined WestJet violated a regulation which states that airlines "shall not make publicly any statement that is false or misleading." As a penalty, the CTA gave WestJet a formal warning, which means if the airline commits the same violation again, it could face a monetary fine.
At the time, each region's international airport was fully operational.
Following an investigation, the CTA determined WestJet violated a regulation which states that airlines "shall not make publicly any statement that is false or misleading." As a penalty, the CTA gave WestJet a formal warning, which means if the airline commits the same violation again, it could face a monetary fine.
FYI -- this is a CBC story. Full story here.
https://www.cbc.ca/news/business/wes...ling-1.5149512
Ron.
May 25, 2019, 1:57 pm
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May 25, 2019, 2:02 pm
#5
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Publicly would seem to include GA announcements at the gate, FA and pilot announcements on board, but not individual conversions with phone reps or airport agents, right? And I presume that anything posted on the website or even an airport monitor would be included as a statement?
May 26, 2019, 7:39 am
#8
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FYI -- this is a CBC story. Full story here.
https://www.cbc.ca/news/business/wes...ling-1.5149512
Ron.
https://www.cbc.ca/news/business/wes...ling-1.5149512
Ron.
May 26, 2019, 9:00 am
#9
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Publicly would seem to include GA announcements at the gate, FA and pilot announcements on board, but not individual conversions with phone reps or airport agents, right? And I presume that anything posted on the website or even an airport monitor would be included as a statement?
May 28, 2019, 6:57 pm
#10
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I'd rather see them send executives to mandatory ethics training and make them pony up a certificate to prove they went (and passed).
You don't stay in business by lying to people so you save a few bucks. You dig in your pocket or purse and find a flight for everyone to Turks and Caicos and back even if the total cost is more than you earned for that trip.
The affected people should have sued for their damages from the breach of contract in small claims where I doubt WS would get a lot of sympathy if the foundation for their defense was they lied and got caught.
You don't stay in business by lying to people so you save a few bucks. You dig in your pocket or purse and find a flight for everyone to Turks and Caicos and back even if the total cost is more than you earned for that trip.
The affected people should have sued for their damages from the breach of contract in small claims where I doubt WS would get a lot of sympathy if the foundation for their defense was they lied and got caught.
May 29, 2019, 9:01 am
#11
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Everyone that complained and pressed on the reason was compensated for their out-of-pocket expenses; no need and no point in a further suit - unless someone wants to start a class-action so that those that just accepted the excuse will get compensation as well; not enough $ likely to get a law-firm involved though and you can't do a class-action in small claims.
May 29, 2019, 8:40 pm
#12
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Everyone that complained and pressed on the reason was compensated for their out-of-pocket expenses; no need and no point in a further suit - unless someone wants to start a class-action so that those that just accepted the excuse will get compensation as well; not enough $ likely to get a law-firm involved though and you can't do a class-action in small claims.
I suspect full damages and some punishment for the circumstances would not be hard to get in small claims. No lawyers and certainly zero pity by any JP for what they did.
