Called AC to change outbound only, return changed as well.
May 22, 2019, 10:16 am
#1
Original Poster
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,127
Called AC to change outbound only, return changed as well.
This is to serve as a heads up to carefully review the new eTicket once issued.
Outbound was YLW-YEG-YYZ-CPH booked in Prem Y with first two segs in Y.
Return was CDG-YVR-YLW with CDG-YVR in J, or P to be precise.
Was looking at flights as one does, and noticed that YLW-YYZ (Rouge)-CPH had become an option.
Called the call centre to ask about changing the outbound, no talk at all of the return, very nice lady said yes we can change it, will be in Prem Rouge for YLW-YYZ, will get a partial refund on taxes, all good and done, emailed me the changes, didn't look at them until late yesterday.
The outboud was changed and confirmed as desired and expected, but the return (CDG-YVR) was changed form J to Y. Called back and the lady quickly acknowledged the issue, had a ... moment or two about how and why it was messed up and quickly fixed it so we return in J.
The moral(s) of the story. Check all aspects of the ticket after changes are made, not just the part you changed.
AC's two call centre people were very friendly and accommodating, even if one did mess up. Nice that the 2nd person quickly took ownership of the issue and rectified it. This is how it should be.
Outbound was YLW-YEG-YYZ-CPH booked in Prem Y with first two segs in Y.
Return was CDG-YVR-YLW with CDG-YVR in J, or P to be precise.
Was looking at flights as one does, and noticed that YLW-YYZ (Rouge)-CPH had become an option.
Called the call centre to ask about changing the outbound, no talk at all of the return, very nice lady said yes we can change it, will be in Prem Rouge for YLW-YYZ, will get a partial refund on taxes, all good and done, emailed me the changes, didn't look at them until late yesterday.
The outboud was changed and confirmed as desired and expected, but the return (CDG-YVR) was changed form J to Y. Called back and the lady quickly acknowledged the issue, had a ... moment or two about how and why it was messed up and quickly fixed it so we return in J.
The moral(s) of the story. Check all aspects of the ticket after changes are made, not just the part you changed.
AC's two call centre people were very friendly and accommodating, even if one did mess up. Nice that the 2nd person quickly took ownership of the issue and rectified it. This is how it should be.
May 22, 2019, 10:54 am
#3
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
This is to serve as a heads up to carefully review the new eTicket once issued.
Outbound was YLW-YEG-YYZ-CPH booked in Prem Y with first two segs in Y.
Return was CDG-YVR-YLW with CDG-YVR in J, or P to be precise.
Was looking at flights as one does, and noticed that YLW-YYZ (Rouge)-CPH had become an option.
Called the call centre to ask about changing the outbound, no talk at all of the return, very nice lady said yes we can change it, will be in Prem Rouge for YLW-YYZ, will get a partial refund on taxes, all good and done, emailed me the changes, didn't look at them until late yesterday.
The outboud was changed and confirmed as desired and expected, but the return (CDG-YVR) was changed form J to Y. Called back and the lady quickly acknowledged the issue, had a ... moment or two about how and why it was messed up and quickly fixed it so we return in J.
The moral(s) of the story. Check all aspects of the ticket after changes are made, not just the part you changed.
AC's two call centre people were very friendly and accommodating, even if one did mess up. Nice that the 2nd person quickly took ownership of the issue and rectified it. This is how it should be.
Outbound was YLW-YEG-YYZ-CPH booked in Prem Y with first two segs in Y.
Return was CDG-YVR-YLW with CDG-YVR in J, or P to be precise.
Was looking at flights as one does, and noticed that YLW-YYZ (Rouge)-CPH had become an option.
Called the call centre to ask about changing the outbound, no talk at all of the return, very nice lady said yes we can change it, will be in Prem Rouge for YLW-YYZ, will get a partial refund on taxes, all good and done, emailed me the changes, didn't look at them until late yesterday.
The outboud was changed and confirmed as desired and expected, but the return (CDG-YVR) was changed form J to Y. Called back and the lady quickly acknowledged the issue, had a ... moment or two about how and why it was messed up and quickly fixed it so we return in J.
The moral(s) of the story. Check all aspects of the ticket after changes are made, not just the part you changed.
AC's two call centre people were very friendly and accommodating, even if one did mess up. Nice that the 2nd person quickly took ownership of the issue and rectified it. This is how it should be.
At least you can be happy that you may have gotten the ticket changed for cheaper than it likely should've been!
Make sure to check your base fare if you care about AQD.
May 22, 2019, 4:22 pm
#6
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255