No Krug at all loaded on PVG > SIN???
Mar 19, 2019, 10:09 pm
#1
Original Poster
Join Date: May 2017
Posts: 480
No Krug at all loaded on PVG > SIN???
Just finished a wonderful flight from PVG to SIN in the new suites. I'll try to post some pics and do a bit of a review later, but...
We were celebrating my wife's birthday and obviously chose this particular flight for several reasons. One of wich was choosing SQ to be able to have the most 1st world of problems and choose between Dom or Krug. But during the pre departure beverage service a gentleman informed us that they had no Krug on board and that the must have drank it all on the way to PVG! I was quite dissapointed as my wife and I have never tried Krug before.
Not sure what to think of it, if this is fairly common or if I should raise a fuss over it at all?
We were celebrating my wife's birthday and obviously chose this particular flight for several reasons. One of wich was choosing SQ to be able to have the most 1st world of problems and choose between Dom or Krug. But during the pre departure beverage service a gentleman informed us that they had no Krug on board and that the must have drank it all on the way to PVG! I was quite dissapointed as my wife and I have never tried Krug before.
Not sure what to think of it, if this is fairly common or if I should raise a fuss over it at all?
Mar 19, 2019, 10:30 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,636
I would make a fuss, not having the primary Champagne in F is unacceptable, it’s the one thing they should not run out of.
Presumably they had a full page spread on the Wonders of Krug & then didn’t bother to load enough
Presumably they had a full page spread on the Wonders of Krug & then didn’t bother to load enough
Mar 19, 2019, 11:01 pm
#3
Original Poster
Join Date: May 2017
Posts: 480
Not sure if I will, but who would you suggest speaking to. A lounge representative, send an email to SQ, social media or is there a place I can submit a review online.
Mar 19, 2019, 11:43 pm
#4
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
SQ are usually good at responding to product related concerns, so I would email them or submit online form to customer service. Social media (other than these sort of specialist forums) is probably not the right target. Raising on forums like facebook etc, is probably not the right place, simply because the audiences there are probably more concerned with economy problems, not just missing out on Krug in First.
Mar 20, 2019, 1:03 am
#5
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,636
The goofy thing is its not as if they ran out or didn't load enough, they didn't have any to begin with...
Not sure if I will, but who would you suggest speaking to. A lounge representative, send an email to SQ, social media or is there a place I can submit a review online.
Not sure if I will, but who would you suggest speaking to. A lounge representative, send an email to SQ, social media or is there a place I can submit a review online.
online complaint form, they didn’t have what was on the menu.
Mar 20, 2019, 8:51 pm
#7
Original Poster
Join Date: May 2017
Posts: 480
I sent a feedback to SQ, I'll update if I get a response.
Mar 20, 2019, 11:17 pm
#8
Join Date: Dec 2006
Location: Singapore
Programs: CX Gold, Krisflyer PPS, Hyatt Diamond, SPG Platinum
Posts: 738
On arrival you could have gone to TPR and have some KRUG there - first world problems, but there is an expectation of service deliverables when you fly a permium airline upfront
Mar 20, 2019, 11:41 pm
#9
Original Poster
Join Date: May 2017
Posts: 480
Am I mistaken, do they offer Krug in TPR?
Mar 21, 2019, 3:58 am
#10
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,636
Actually the Piper-Heidsieck Cuvee rare 2002 they stock in the FCL’s is very nice
Mar 22, 2019, 12:48 am
#11
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Just finished a wonderful flight from PVG to SIN in the new suites. I'll try to post some pics and do a bit of a review later, but...
We were celebrating my wife's birthday and obviously chose this particular flight for several reasons. One of wich was choosing SQ to be able to have the most 1st world of problems and choose between Dom or Krug. But during the pre departure beverage service a gentleman informed us that they had no Krug on board and that the must have drank it all on the way to PVG! I was quite dissapointed as my wife and I have never tried Krug before.
Not sure what to think of it, if this is fairly common or if I should raise a fuss over it at all?
We were celebrating my wife's birthday and obviously chose this particular flight for several reasons. One of wich was choosing SQ to be able to have the most 1st world of problems and choose between Dom or Krug. But during the pre departure beverage service a gentleman informed us that they had no Krug on board and that the must have drank it all on the way to PVG! I was quite dissapointed as my wife and I have never tried Krug before.
Not sure what to think of it, if this is fairly common or if I should raise a fuss over it at all?
I was on TPE-SIN flight. I asked if the have (Pokka) Oolong Tea. The girl rolled her eyes, but the guy knew what I want and he told me only on Japan flight they have it. I commented that they used to serve it on TPE flight and he acknowledge and told me no more the case now
Mar 22, 2019, 3:49 am
#12
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
Mar 22, 2019, 3:28 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,404
Mar 22, 2019, 8:28 pm
#14
Join Date: Mar 2017
Posts: 595
Mar 22, 2019, 11:07 pm
#15
Original Poster
Join Date: May 2017
Posts: 480
Will I be happy with an apology...well I already got lots of those during the flight. That however does not change my experience. Truley the flight was wonderful, but at the same time it was extremely dissapointing to not be able to enjoy the Krug. This was a birthday celebration / surprise for my wife and honestly we both love Champagne and have never had the Krug. We love wines and comparing them. A year ago we were flying Emerites 1st and had the opportunity to try side by side the Dom Pérignon 2009 vs The Dom Pérignon P2. It was a fantastic experience that they were able to deliver on.
As for compensation, if I were to be truly righted, I think the next time we're flying 1st class on SQ it would be a nice gesture if they sent us off with a fresh bottle of Krug to enjoy on our own. While I won't hold my breath, and I'll still look forward to my next flights with them, this would be a solution that would keep in line with world class service.