BA IB code share not crediting?
Jan 22, 2019, 12:21 am
#1
Original Poster
Join Date: Aug 2015
Location: Warrington
Programs: BAEC GCH
Posts: 28
BA IB code share not crediting?
Hi everyone,
At Christmas I took advantage of the cheap fares to the US for a nice break away.
I used an OTA and after the event realised that they had booked all the flights (on BA through a variety of airlines). I went MAN - LHR (BA/BA) LHR - DEN (BA/IB) then returned MSY - LHR LHR - MAN (BA/AA). All the flights credited fine except the IB sector. I phoned the exec club and they said they would sort. Just got an email saying they can’t.
I thought all IB would credit? Am I wrong? How do I find out the booking class of the flight after flying? It doesn’t seem to be on my electronic boarding pass and I can’t access the full details on MMB any more.
Any help much appreciated. Thanks in advance.
At Christmas I took advantage of the cheap fares to the US for a nice break away.
I used an OTA and after the event realised that they had booked all the flights (on BA through a variety of airlines). I went MAN - LHR (BA/BA) LHR - DEN (BA/IB) then returned MSY - LHR LHR - MAN (BA/AA). All the flights credited fine except the IB sector. I phoned the exec club and they said they would sort. Just got an email saying they can’t.
I thought all IB would credit? Am I wrong? How do I find out the booking class of the flight after flying? It doesn’t seem to be on my electronic boarding pass and I can’t access the full details on MMB any more.
Any help much appreciated. Thanks in advance.
Jan 22, 2019, 12:23 am
#2
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Was the missing sector on OW metal?
I suggest you contact @BAMissingAvios and explain. They should sort it out for you?
I suggest you contact @BAMissingAvios and explain. They should sort it out for you?
Jan 22, 2019, 1:12 am
#5
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 847
Same. I've booked quite a lot of the LGW-BCN cheap business class fares recently, IB ticketed on BA metal. They reliably never credit and I have to fill in the form each time. Seems ridiculous that two companies which are both part of IAG can't sort this kind of thing out.
Jan 22, 2019, 1:24 am
#6
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
BA metal flights sold as IB codeshares on IB issued tickets never credit automatically to BAEC. Assuming it’s been more than a week since the flight and you have the IB 075 ticket number, just do an online partner claim via BAEC and the TP/Avios should credit within 1-2 days.
Jan 22, 2019, 2:54 am
#7
Join Date: Jul 2005
Location: Cambridge, UK
Programs: BA Gold, VS Gold
Posts: 73
BA IB code share not crediting?
Iberia 075 ticket, BA metal, IB code does not credit automatically in my experience. No idea why.
Claiming via avios partner can result in:-
1. Tier Points / Avios being added in 1-2 days (50/50)
2. BA Exec Club passing to Iberia to "Investigate". " Claims can take up to 8 weeks to be processed." This invariably leads to the claim being rejected with no reason and an automated email saying " I’m afraid we are unable to complete your claim for Avios and Tier Points on the following flight: This results in a call to India who "create a form and pass for processing" which then takes 10 days.(50/50)
Claiming via avios partner can result in:-
1. Tier Points / Avios being added in 1-2 days (50/50)
2. BA Exec Club passing to Iberia to "Investigate". " Claims can take up to 8 weeks to be processed." This invariably leads to the claim being rejected with no reason and an automated email saying " I’m afraid we are unable to complete your claim for Avios and Tier Points on the following flight: This results in a call to India who "create a form and pass for processing" which then takes 10 days.(50/50)
Jan 22, 2019, 3:12 am
#8
Join Date: Aug 2014
Location: UK
Programs: BA Silver
Posts: 247
BA metal flights sold as IB codeshares on IB issued tickets never credit automatically to BAEC. Assuming it’s been more than a week since the flight and you have the IB 075 ticket number, just do an online partner claim via BAEC and the TP/Avios should credit within 1-2 days.
Would calling BA and asking to do it manually few days after the flight result in credit faster?
Jan 22, 2019, 8:34 am
#9
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
What do you do if you are missing that one flight (BA metal / IB issued) to hit silver and you are flying next on BA within a week and hoping to get into the lounge. Normally BA/BA flights on 125 post really quickly for me, did not even occur being IAG that BA/IB might take so long.
Would calling BA and asking to do it manually few days after the flight result in credit faster?
Would calling BA and asking to do it manually few days after the flight result in credit faster?
Jan 22, 2019, 12:07 pm
#10
Join Date: Jul 2017
Posts: 26
Same. I've booked quite a lot of the LGW-BCN cheap business class fares recently, IB ticketed on BA metal. They reliably never credit and I have to fill in the form each time. Seems ridiculous that two companies which are both part of IAG can't sort this kind of thing out.
Apr 17, 2019, 8:35 am
#11
Join Date: May 2003
Location: Southampton, UK
Programs: UA, BA
Posts: 98
No avios/TP posted automatically. Filled in online claim form; claim rejected after 2 days without explanation.
The solution was to PM @BAMissingAvios - flights credited manually same day (excellent customer service). Although I guess the majority that do not read flyertalk would have just given up...
Jun 4, 2019, 9:12 am
#12
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,232
BA codeshare on IB metal - regular claim or partner claim?
I booked (on 125 stock) a BA codeshare on IB metal - how do I retro claim this? I tried doing it as a regular claim but the 125 ticket number is being rejected, and the partner claim form won't let me enter a BA flight number, it just throws me back to the regular claim form....
help!
help!
Jun 4, 2019, 9:40 am
#13
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
I booked (on 125 stock) a BA codeshare on IB metal - how do I retro claim this? I tried doing it as a regular claim but the 125 ticket number is being rejected, and the partner claim form won't let me enter a BA flight number, it just throws me back to the regular claim form....
help!
help!
Jun 4, 2019, 10:27 am
#14
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
I booked (on 125 stock) a BA codeshare on IB metal - how do I retro claim this? I tried doing it as a regular claim but the 125 ticket number is being rejected, and the partner claim form won't let me enter a BA flight number, it just throws me back to the regular claim form....
Jun 7, 2019, 6:08 pm
#15
Join Date: Dec 2009
Location: London
Programs: British Airways Gold
Posts: 6
Same issue three times. Called up. Apparently you have to get them to input your BA number at check in even if you've already provided online. So pick your poison as to which is the greater pain -- entering at check in or claiming ex post facto.