making changes to an itin booked on AC Mobi app?
Jan 16, 2019, 10:20 am
#1
Original Poster
Join Date: Apr 2008
Programs: AC SE100, Bonvoy Platinum Elite
Posts: 63
making changes to an itin booked on AC Mobi app?
If you book a ticket with the AC app, it looks like you cannot make changes on the ac.com website nor on the app? Is this right? I can't find a way to make changes - if i go to AC's website and try to pull up the booking, it says the changes have to be made on the app. In the app, there isn't any way to make any changes. Seems like the AC Mobile account and Altitude/Aeroplan accounts are not linked in any way. Just another AC irregularity aka stupidity?
fyi - SE, J class fare booked. Sitting on hold now to speak to a rep - hope they don't try and charge me a fee to make this change over the phone. Should have used Concur/Amex portal as I usually do.
fyi - SE, J class fare booked. Sitting on hold now to speak to a rep - hope they don't try and charge me a fee to make this change over the phone. Should have used Concur/Amex portal as I usually do.
Jan 16, 2019, 10:34 am
#4
Original Poster
Join Date: Apr 2008
Programs: AC SE100, Bonvoy Platinum Elite
Posts: 63
Been on hold now for over 15 mins. Which # do you use? My card says 1-XXX-XXX-XXXX and yes i'm SE 100K. I think this is the first time i've called AC in years. If there's another # please let me know.
Last edited by tcook052; Jan 16, 2019 at 12:53 pm
Jan 16, 2019, 11:58 am
#5
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
You should refer to you Altitude dashboard for the latest number - please remove it from your post as it isn't available to everyone.
Jan 16, 2019, 3:19 pm
#6
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
2018 is 1-866
2019 is 1-888
Jan 16, 2019, 3:58 pm
#7
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
OP posted a 1-844 number - maybe it was 2017's #? I don't remember what it was back then.
Jan 16, 2019, 4:02 pm
#8
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,801
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13F
Jan 16, 2019, 4:56 pm
#9
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
One number to rule them all?
Jan 16, 2019, 5:43 pm
#10
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,801
Jan 16, 2019, 6:01 pm
#11
Original Poster
Join Date: Apr 2008
Programs: AC SE100, Bonvoy Platinum Elite
Posts: 63
Yup, was 2017. I've not received the new set of cards yet. I got the current # from the dashboard now programmed into phone.