Aeroplan listing old/poor carry on limits in their emails to passengers
Dec 10, 2018, 8:53 am
#1
Original Poster
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Aeroplan listing old/poor carry on limits in their emails to passengers
EDIT - (First) Email was from Aeroplan. Not AC.
Can’t seem to find a master thread for this. Just had this from AC, the kg limit appears to be new - nor does it appear on the AC website as near as I can tell, just says light enough to store overhead unassisted. It also lists 10kg for both...
Carry‑on baggage allowance
Standard article
10 kg (22 lb.)
Max size L x W x H
55 cm x 23 cm x 40 cm
(21.5 in. x 9 in. x 15.5 in.)
Personal article
10 kg (22 lb.)
Max size L x W x H
43 cm x 16 cm x 33 cm
(17 in. x 6 in. x 13 in.)
Can’t seem to find a master thread for this. Just had this from AC, the kg limit appears to be new - nor does it appear on the AC website as near as I can tell, just says light enough to store overhead unassisted. It also lists 10kg for both...
Carry‑on baggage allowance
Standard article
10 kg (22 lb.)
Max size L x W x H
55 cm x 23 cm x 40 cm
(21.5 in. x 9 in. x 15.5 in.)
Personal article
10 kg (22 lb.)
Max size L x W x H
43 cm x 16 cm x 33 cm
(17 in. x 6 in. x 13 in.)
Last edited by jc94; Dec 10, 2018 at 1:51 pm Reason: FT broke formatting
Dec 10, 2018, 9:22 am
#3
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Where did you get the information below? On the website, it says:
- Your carry-on baggage must be light enough that you can store it in the overhead bin unassisted.
Can’t seem to find a master thread for this. Just had this from AC, the kg limit appears to be new - nor does it appear on the AC website as near as I can tell, just says light enough to store overhead unassisted. It also lists 10kg for both...
Carry‑on baggage allowance
Standard article
10 kg (22 lb.)
Max size L x W x H
55 cm x 23 cm x 40 cm
(21.5 in. x 9 in. x 15.5 in.)
Personal article
10 kg (22 lb.)
Max size L x W x H
43 cm x 16 cm x 33 cm
(17 in. x 6 in. x 13 in.)
Carry‑on baggage allowance
Standard article
10 kg (22 lb.)
Max size L x W x H
55 cm x 23 cm x 40 cm
(21.5 in. x 9 in. x 15.5 in.)
Personal article
10 kg (22 lb.)
Max size L x W x H
43 cm x 16 cm x 33 cm
(17 in. x 6 in. x 13 in.)
Last edited by Jebby_ca; Dec 10, 2018 at 10:04 am
Dec 10, 2018, 9:43 am
#4
Join Date: May 2005
Location: YYZ
Programs: AC e75K, *G, SPG/MR PPE
Posts: 315
So, they changed from 10kg (22 lbs) to "light enough to store overhead unassisted" in February 2017 (FT link where we discussed the changes: Enhancement to carry-on baggage rules - Feb 2017. )... why are they going back?
Enforcing either size restrictions or # of items would be enough for them to accomplish what they need.
Enforcing either size restrictions or # of items would be enough for them to accomplish what they need.
Dec 10, 2018, 9:59 am
#5
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Where did you get the information below? On the website, it says:
- Your carry-on baggage must be light enough that you can store it in the overhead bin unassisted.
Dec 10, 2018, 10:53 am
#8
Original Poster
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
This is an email I got about last minute info for my trip. The website remains unchanged.
Didn’t get one of these for my last AC trip.
The orange link also goes to a 404.
Didn’t get one of these for my last AC trip.
The orange link also goes to a 404.
Dec 10, 2018, 10:55 am
#9
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Dec 10, 2018, 10:57 am
#10
Original Poster
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
That being the link I had already googled for which says nothing about weight.
Dec 10, 2018, 10:59 am
#11
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Right. Also, 5 mins after said email above I got another email about my new travel options where it helpfully says this...Carry-on BaggageOn flights operated by Air Canada, Air Canada Rouge or Air Canada Express, you may carry with you in the cabin 1 standard item (max. size: 23 x 40 x 55 cm [9 x 15.5 x 21.5 in]) and 1 personal item (max.size: 16 x 33 x 43 cm [6 x 13 x 17 in]). Your carry-on baggage must be light enough that you can store it in the overhead bin unassisted. See our complete carry-on baggage policy.
That being the link I had already googled for which says nothing about weight.
Edit: I (obviously) didn’t see the screenshot you shared... thanks for that ^
Dec 10, 2018, 12:03 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,791
Dec 10, 2018, 12:20 pm
#15
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
