Question: About not available for changing seats and meals
Nov 19, 2018, 9:13 pm
#1
Original Poster
Join Date: Nov 2018
Posts: 4
About not available for changing seats and meals
Hi everyone,
Wondering if anyone knows that AirCanada can block the “booking reference” account, which makes me being not available to selet eUpgrade or changing seats with code 8504?
And another question about meals on the flights. As I am going to take a 16 hours flight, and they told me that my 1.5 years old kid won’t have any meals on the flights as he got the infant ticket, is it ture? (I chose CX once and they did provide meals for the infants and allowed to change it into Kid meals).
Also, it is common that AC likes to ignore the email of customers who need help/ complaints?
TIA.
Wondering if anyone knows that AirCanada can block the “booking reference” account, which makes me being not available to selet eUpgrade or changing seats with code 8504?
And another question about meals on the flights. As I am going to take a 16 hours flight, and they told me that my 1.5 years old kid won’t have any meals on the flights as he got the infant ticket, is it ture? (I chose CX once and they did provide meals for the infants and allowed to change it into Kid meals).
Also, it is common that AC likes to ignore the email of customers who need help/ complaints?
TIA.
Nov 20, 2018, 5:15 am
#2
Join Date: Sep 2016
Location: YHZ
Posts: 25
Welcome to FT. Lap infants won't get a meal. In some instances depending on load and crew they might offer one for your child. I've had it both ways, YHZ-LHR for our son they were kind enough to provide a meal. However, more recently on YUL-FRA they would not provide a meal for our daughter.
Nov 20, 2018, 6:01 am
#3
Original Poster
Join Date: Nov 2018
Posts: 4
Welcome to FT. Lap infants won't get a meal. In some instances depending on load and crew they might offer one for your child. I've had it both ways, YHZ-LHR for our son they were kind enough to provide a meal. However, more recently on YUL-FRA they would not provide a meal for our daughter.
Nov 20, 2018, 7:48 am
#4
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Welcome to FT!
Can you explain what you mean by "blocking" the booking reference (also known as "PNR")? Are you unable to access the booking at all when you enter your PNR and last name on the AC website? If so, did you book through another airline, or using an online travel agent, and maybe this is their PNR rather than AC's? In that case, you would need to ask whoever you booked with to give you the AC PNR.
If you are actually able to access your booking, can you give us more info on the problems? Do you have any status with AC? You need to be an elite member of AC's Altitude program in order to have access to eUpgrades.
As for seat selection, the rules differ depending on the fare. If you could share more information, we would be better able to help you. Although seat selection is also something that you should easily be able to do over the phone.
If you are actually able to access your booking, can you give us more info on the problems? Do you have any status with AC? You need to be an elite member of AC's Altitude program in order to have access to eUpgrades.
As for seat selection, the rules differ depending on the fare. If you could share more information, we would be better able to help you. Although seat selection is also something that you should easily be able to do over the phone.
Nov 20, 2018, 7:53 am
#5
Original Poster
Join Date: Nov 2018
Posts: 4
Welcome to FT!
Can you explain what you mean by "blocking" the booking reference (also known as "PNR")? Are you unable to access the booking at all when you enter your PNR and last name on the AC website? If so, did you book through another airline, or using an online travel agent, and maybe this is their PNR rather than AC's? In that case, you would need to ask whoever you booked with to give you the AC PNR.
If you are actually able to access your booking, can you give us more info on the problems? Do you have any status with AC? You need to be an elite member of AC's Altitude program in order to have access to eUpgrades.
As for seat selection, the rules differ depending on the fare. If you could share more information, we would be better able to help you. Although seat selection is also something that you should easily be able to do over the phone.
Can you explain what you mean by "blocking" the booking reference (also known as "PNR")? Are you unable to access the booking at all when you enter your PNR and last name on the AC website? If so, did you book through another airline, or using an online travel agent, and maybe this is their PNR rather than AC's? In that case, you would need to ask whoever you booked with to give you the AC PNR.
If you are actually able to access your booking, can you give us more info on the problems? Do you have any status with AC? You need to be an elite member of AC's Altitude program in order to have access to eUpgrades.
As for seat selection, the rules differ depending on the fare. If you could share more information, we would be better able to help you. Although seat selection is also something that you should easily be able to do over the phone.
It is really hard to contact AC on phone.. it said I have to wait for 2 hours in order to get the agent pick up the call.
I bought the tickets through AC website directly.
Thanks.
Nov 20, 2018, 8:20 am
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I mean they don’t let me to see the site map or click on eUpgrades for further option, after I login my account with thte ref and last name.
It is really hard to contact AC on phone.. it said I have to wait for 2 hours in order to get the agent pick up the call.
I bought the tickets through AC website directly.
It is really hard to contact AC on phone.. it said I have to wait for 2 hours in order to get the agent pick up the call.
I bought the tickets through AC website directly.
For seat selection, check out this thread.
As for the phone hold times, I'm confused. If you have any elite status, the wait will be much shorter. If you don't have elite status, yes, the long wait time sucks, but then I don't understand your concern about eUpgrades...
Nov 20, 2018, 8:47 am
#7
Join Date: Sep 2018
Location: YYZ
Programs: AC SE100K; SQ KF Elite Gold; AS MVP 75k; DL Plat.; Hilton Gold; SPG/Marriott Gold; IHG Gold;
Posts: 54
I could be completely wrong but I think what OP means is that the eupgrade and seat selection options are greyed out and therefore not available to click through. Could it also be OP, that you are booked on a basic fare that doesn't allow for eupgrades irrespective of status? Not sure if there are 16 hour itineraries that are sold as basic fares but I have only ever taken one flight in basic so my knowledge on this is limited.
The seat selection option is sometimes 'blocked' even when you book directly on the website. I have found this to be the case usually while using a promo/discount code. The more experienced posters here may have a better idea of that aspect of AC IT.
The seat selection option is sometimes 'blocked' even when you book directly on the website. I have found this to be the case usually while using a promo/discount code. The more experienced posters here may have a better idea of that aspect of AC IT.
Nov 20, 2018, 8:53 am
#8
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
It can be greyed out on any fare initially, but eventually appear a bit later. I have experienced this on P fares.
Nov 20, 2018, 8:57 am
#9
Join Date: Sep 2018
Location: YYZ
Programs: AC SE100K; SQ KF Elite Gold; AS MVP 75k; DL Plat.; Hilton Gold; SPG/Marriott Gold; IHG Gold;
Posts: 54
Nov 20, 2018, 9:01 am
#10
Original Poster
Join Date: Nov 2018
Posts: 4
I could be completely wrong but I think what OP means is that the eupgrade and seat selection options are greyed out and therefore not available to click through. Could it also be OP, that you are booked on a basic fare that doesn't allow for eupgrades irrespective of status? Not sure if there are 16 hour itineraries that are sold as basic fares but I have only ever taken one flight in basic so my knowledge on this is limited.
The seat selection option is sometimes 'blocked' even when you book directly on the website. I have found this to be the case usually while using a promo/discount code. The more experienced posters here may have a better idea of that aspect of AC IT.
The seat selection option is sometimes 'blocked' even when you book directly on the website. I have found this to be the case usually while using a promo/discount code. The more experienced posters here may have a better idea of that aspect of AC IT.
yes, the eUpgrades is being grey.
Nov 20, 2018, 9:02 am
#11
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I've explained solutions to these issues in post #6 above.
Nov 20, 2018, 9:10 am
#12
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sometimes those links don't work. You can always request an eUpgrade directly through the eUp site.
For seat selection, check out this thread.
As for the phone hold times, I'm confused. If you have any elite status, the wait will be much shorter. If you don't have elite status, yes, the long wait time sucks, but then I don't understand your concern about eUpgrades...
For seat selection, check out this thread.
As for the phone hold times, I'm confused. If you have any elite status, the wait will be much shorter. If you don't have elite status, yes, the long wait time sucks, but then I don't understand your concern about eUpgrades...
@Adam Smith mentions possible solutions above. Have you tried them and if so, can you request your eUpgrade and seat change?
Also, as per Adam Smith, do you have any status? If not, then are you a Super Elite's eUpgrade nominee? As a nominee, AFAIK, the request still has to be made through the eUpgrade owner's account, not yours.
Nov 20, 2018, 6:16 pm
#14
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767