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Sept 21st 'systems down' for BA at LHR

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Old Sep 21, 2018, 7:10 am
  #1  
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Sept 21st 'systems down' for BA at LHR

Friend just tweeted saying BA computers are down. No further details but thought it worth mentioning
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Old Sep 21, 2018, 7:54 am
  #2  
 
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I’m at T5 now and was just told that the server has gone down so they can’t price up an upgrade for me. The guy also said that no one was boarding at the moment due to the issue.
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Old Sep 21, 2018, 7:55 am
  #3  
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My friend has just boarded to NCL so apparently no particular biggie.
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Old Sep 21, 2018, 7:55 am
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Jeez, how many times?!
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Old Sep 21, 2018, 7:57 am
  #5  
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Originally Posted by Scots_Al
Jeez, how many times?!
Well it is just the first time today.
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Old Sep 21, 2018, 8:07 am
  #6  
 
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I called about a booking issue and they confirmed/ said “all systems are down” and to try back in a few hours.
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Old Sep 21, 2018, 8:07 am
  #7  
 
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but the day is still young
John
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Old Sep 21, 2018, 8:23 am
  #8  
 
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Waiting for the 297 just been that we are delayed at the gate
Cw novice is offline  
Old Sep 21, 2018, 8:27 am
  #9  
 
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Is this just LHR or affecting LGW too?
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Old Sep 21, 2018, 8:29 am
  #10  
 
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BA has upgraded its response to "Gold" - DNS attack
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Old Sep 21, 2018, 8:32 am
  #11  
 
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Originally Posted by Porky Speedpig
BA has upgraded its response to "Gold" - DNS attack
What does that mean?
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Old Sep 21, 2018, 8:33 am
  #12  
 
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Originally Posted by Jetstreamer
Is this just LHR or affecting LGW too?
Gatwick too. I'm there now and was told 'everything's down' - lounge desk computers etc not working.
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Old Sep 21, 2018, 8:34 am
  #13  
 
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I'm sat on the tarmac now. They've reopened the entertainment system and no chance of getting off soon. Captain said he's listening to company channel and no indication of time.
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Old Sep 21, 2018, 8:36 am
  #14  
 
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The terrible thing about BA's IT systems is not that they break down but that their time to repair is so long. Anytime any of their computers wets the bed it's hours before anything works again.

So the slightest glitch becomes a huge customer impact drama instead of 10 minutes of reading Facebook and then back to work.
Passmethesickbag and wrp96 like this.
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Old Sep 21, 2018, 8:39 am
  #15  
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On the bright side, if the computers are not connected, they can't be leaking our data.
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