Mileage Plan and PRIVACY
Jun 20, 2018, 5:53 pm
#1
Original Poster
Join Date: Jun 2018
Posts: 2
Mileage Plan and PRIVACY
Joined Mileage Plan last year to build miles. While taking ever caution during enrollment to ensure I opted-out of all communications and partner offers, it seems my privacy settings were disregarded and my information was shared externally. Thus began a steady flow of unwanted mail/offers.
On two separate occasions I contacted both AA and their partners to unsubscribe/delete my account information and stop mailing offers/communications. They finally agreed to delete/inactivate my account as well as notify their partners.
This disregard of my repeated requests to opt-out and cease sharing my information is a sad state of privacy respect. I've never has this issue with the big airlines and should have known better than fly anyone not as reputable. I'll stick with Delta, United, and American from now on - REGARDLESS OF COST.
Double-check your privacy settings (even as AA disregarded mine)!!!
On two separate occasions I contacted both AA and their partners to unsubscribe/delete my account information and stop mailing offers/communications. They finally agreed to delete/inactivate my account as well as notify their partners.
This disregard of my repeated requests to opt-out and cease sharing my information is a sad state of privacy respect. I've never has this issue with the big airlines and should have known better than fly anyone not as reputable. I'll stick with Delta, United, and American from now on - REGARDLESS OF COST.
Double-check your privacy settings (even as AA disregarded mine)!!!
Jun 20, 2018, 6:03 pm
#2
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
On two separate occasions I contacted both AA and their partners to unsubscribe/delete my account information and stop mailing offers/communications.
Double-check your privacy settings (even as AA disregarded mine)!!!
Jun 20, 2018, 6:19 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
Welcome to FlyerTalk.
I've opted in to get email from them since I like finding about fare sales. I also have a commercial relationship with them as a Mileage Plan member of reasonably long standing, so I would expect email from them that relates to my relationship. As far as I know, my email from them complies with the CAN-SPAM act. It's rather hard from your complaint for me to understand what you're complaining about. Could you be more specific? Are you complaining that you were sent emails about Mileage Plan? Were you sent advertising emails? What exactly?
My guess is the poster doesn't speak fluent FlyerTalk-ese as a new poster, and doesn't realize the IATA code for Alaska is AS and American is AA, and is using "AA" as an abbreviation for "Alaska Airlines" is a bit confusing since American is typically abbreviated "AA" in this forum.
I've opted in to get email from them since I like finding about fare sales. I also have a commercial relationship with them as a Mileage Plan member of reasonably long standing, so I would expect email from them that relates to my relationship. As far as I know, my email from them complies with the CAN-SPAM act. It's rather hard from your complaint for me to understand what you're complaining about. Could you be more specific? Are you complaining that you were sent emails about Mileage Plan? Were you sent advertising emails? What exactly?
My guess is the poster doesn't speak fluent FlyerTalk-ese as a new poster, and doesn't realize the IATA code for Alaska is AS and American is AA, and is using "AA" as an abbreviation for "Alaska Airlines" is a bit confusing since American is typically abbreviated "AA" in this forum.
Last edited by eponymous_coward; Jun 20, 2018 at 6:27 pm
Jun 20, 2018, 7:17 pm
#4
Original Poster
Join Date: Jun 2018
Posts: 2
This post is completely in reference to AS (sorry fat-fingered AA).
I opted out of all comm/offers when enrolling with AS Mileage Plan. I began receiving partner offers and contacted AS (and the partner who sent the offer) on Apr 19 to ensure I was corrected opted-out/unsubscribed on both sides. AS indicated an online problem may not have properly saved my settings, but by 6 weeks all comms/offers would stop.
Two months later I continue to receive partner offers. AS has no explanation, and I demanded they inactivate/delete my account.
Just curious if other AS members had their privacy settings disregarded.
I opted out of all comm/offers when enrolling with AS Mileage Plan. I began receiving partner offers and contacted AS (and the partner who sent the offer) on Apr 19 to ensure I was corrected opted-out/unsubscribed on both sides. AS indicated an online problem may not have properly saved my settings, but by 6 weeks all comms/offers would stop.
Two months later I continue to receive partner offers. AS has no explanation, and I demanded they inactivate/delete my account.
Just curious if other AS members had their privacy settings disregarded.
Jun 20, 2018, 7:24 pm
#6
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,602
This post is completely in reference to AS (sorry fat-fingered AA).
I opted out of all comm/offers when enrolling with AS Mileage Plan. I began receiving partner offers and contacted AS (and the partner who sent the offer) on Apr 19 to ensure I was corrected opted-out/unsubscribed on both sides. AS indicated an online problem may not have properly saved my settings, but by 6 weeks all comms/offers would stop.
Two months later I continue to receive partner offers. AS has no explanation, and I demanded they inactivate/delete my account.
Just curious if other AS members had their privacy settings disregarded.
I opted out of all comm/offers when enrolling with AS Mileage Plan. I began receiving partner offers and contacted AS (and the partner who sent the offer) on Apr 19 to ensure I was corrected opted-out/unsubscribed on both sides. AS indicated an online problem may not have properly saved my settings, but by 6 weeks all comms/offers would stop.
Two months later I continue to receive partner offers. AS has no explanation, and I demanded they inactivate/delete my account.
Just curious if other AS members had their privacy settings disregarded.
Enjoy UA, AA and DL, regardless of cost.
Jun 20, 2018, 7:33 pm
#7
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
So basically you're just upset that you received some advertising emails and/or postal mail? Just delete/mark as spam the emails and toss the mailers in the trash can if you don't want them.
I don't think it's clear that AS was doing anything malicious - it sounds like there was/is a technical issue that perhaps was causing the changes not to take effect.
Frankly, if you're trying to build miles in AS or any other program, opting out of offers is the exact opposite of what you want to do. Opting in for offers is how you find out about bonus offers and other specials, sometimes even targeted offers.
I don't think it's clear that AS was doing anything malicious - it sounds like there was/is a technical issue that perhaps was causing the changes not to take effect.
Frankly, if you're trying to build miles in AS or any other program, opting out of offers is the exact opposite of what you want to do. Opting in for offers is how you find out about bonus offers and other specials, sometimes even targeted offers.
Jun 20, 2018, 7:38 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
This post is completely in reference to AS (sorry fat-fingered AA).
I opted out of all comm/offers when enrolling with AS Mileage Plan. I began receiving partner offers and contacted AS (and the partner who sent the offer) on Apr 19 to ensure I was corrected opted-out/unsubscribed on both sides. AS indicated an online problem may not have properly saved my settings, but by 6 weeks all comms/offers would stop.
Two months later I continue to receive partner offers. AS has no explanation, and I demanded they inactivate/delete my account.
Just curious if other AS members had their privacy settings disregarded.
I opted out of all comm/offers when enrolling with AS Mileage Plan. I began receiving partner offers and contacted AS (and the partner who sent the offer) on Apr 19 to ensure I was corrected opted-out/unsubscribed on both sides. AS indicated an online problem may not have properly saved my settings, but by 6 weeks all comms/offers would stop.
Two months later I continue to receive partner offers. AS has no explanation, and I demanded they inactivate/delete my account.
Just curious if other AS members had their privacy settings disregarded.
Jun 20, 2018, 8:54 pm
#9
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849