Downgraded Due to Equipment Change
Apr 21, 2018, 6:37 pm
#1
Original Poster
Join Date: Feb 2018
Posts: 12
Downgraded Due to Equipment Change
My flight tomorrow was originally booked into Premium Select on the A350, but I got an email of a seat change and when I looked into it, it looks like there was an equipment swap to a 777. I'm probably just going to go on the flight anyway in C+, which of course is definitely not PS, because my schedule isn't too flexible this time around.
What kind of compensation should I be expecting and asking for? Obviously I originally paid more for the PS seat and now get essentially an economy seat.
What kind of compensation should I be expecting and asking for? Obviously I originally paid more for the PS seat and now get essentially an economy seat.
Apr 21, 2018, 6:47 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Where are you flying? PS is available to both Asia and Europe. I would call in and ask if they would be able to upgrade you. A 777 should have more J seats if memory serves then an A350.
If not able to give J, and no other options you like for routing you should get both a refund in fare difference, plus a $200 voucher for downgrade.
If not able to give J, and no other options you like for routing you should get both a refund in fare difference, plus a $200 voucher for downgrade.
Apr 21, 2018, 6:55 pm
#3
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,310
Where are you flying? PS is available to both Asia and Europe. I would call in and ask if they would be able to upgrade you. A 777 should have more J seats if memory serves then an A350.
If not able to give J, and no other options you like for routing you should get both a refund in fare difference, plus a $200 voucher for downgrade.
If not able to give J, and no other options you like for routing you should get both a refund in fare difference, plus a $200 voucher for downgrade.
Apr 21, 2018, 6:59 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
Apr 21, 2018, 7:02 pm
#6
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,310
Apr 21, 2018, 7:12 pm
#7
Original Poster
Join Date: Feb 2018
Posts: 12
I'm on 276 and looks like there's maybe one J left? I haven't called yet, but you'd really think an up to J is at all likely? Seems like a humongous stretch. A voucher and a partial refund doesn't sound too bad. At least it looks like I'll get to my final destination on time, which is what matters for me in this case.
Apr 21, 2018, 7:42 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I'm on 276 and looks like there's maybe one J left? I haven't called yet, but you'd really think an up to J is at all likely? Seems like a humongous stretch. A voucher and a partial refund doesn't sound too bad. At least it looks like I'll get to my final destination on time, which is what matters for me in this case.
Apr 21, 2018, 8:06 pm
#9
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,310
Apr 21, 2018, 9:04 pm
#11
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Oops. Got confused with all the talk about PVG and then no mention of destination when DL276 got mentioned. Advice still works in reverse. Just depends how OP much wants PS. 3 to 5 hour additional time through China or S. Korea VS non-stop. I'd ask for the J seat and if no, ask about connecting in ICN, and lastly take the downgrade comp.
Apr 21, 2018, 9:15 pm
#12
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,310
Oops. Got confused with all the talk about PVG and then no mention of destination when DL276 got mentioned. Advice still works in reverse. Just depends how OP much wants PS. 3 to 5 hour additional time through China or S. Korea VS non-stop. I'd ask for the J seat and if no, ask about connecting in ICN, and lastly take the downgrade comp.
Apr 21, 2018, 9:43 pm
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I agree with this and this is what I would do but the OP stated that they had a tight schedule so I think routing through ICN is out of the question and should either hope for an UG to J or take the difference in fare + $200. I'm surprised DL was able to fill 4 J seats within a couple of hours of the swap (assuming that its J1 as the OP stated and the original A350 was already full in J)
Apr 21, 2018, 10:41 pm
#14
Original Poster
Join Date: Feb 2018
Posts: 12
I called and asked about J and the agent was shocked and said that to get it looked overbooked by 30+. Either some kind of system confusion from the equipment swap or there's going to be quite a day of hell for the poor gate agent. She recommended I contact Delta after my trip to get the difference in Y and W. I just got an email for $500 voucher too. Fingers crossed no troubles on getting home then everything will have turned out great for me! 
Apr 22, 2018, 4:34 am
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
Might be that DL just waitlisted all the PS pax for D1 seats and these aren't actual confirmed D1 bookings? Can you bring up the D1 upgrade/waitlist and see if your name is on it? The 777 has more D1 seats than the A350, so simply moving the confirmed D1 pax on the A350 to the 777 should not result in it being overbooked by 30.