"Upfaring" fees?
Apr 21, 2018, 4:33 pm
#1
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"Upfaring" fees?
Hi All,
I upfared a number of flights about two weeks ago. There was no charge for staying on the same flight and switching from Tango to comfort other than the fare difference. In fact it was an agent who mentioned it as I was trying to maximize my credits and reducing add on fees.
Today I called and the agent said I had to pay my 25.00 change fee (61 days out), she was kind and offered to confirm with her Supervisor. She did and they said that they only waive the change fee for change of cabin.
Does anyone have some experience with this?
Thanks,
Paul
I upfared a number of flights about two weeks ago. There was no charge for staying on the same flight and switching from Tango to comfort other than the fare difference. In fact it was an agent who mentioned it as I was trying to maximize my credits and reducing add on fees.
Today I called and the agent said I had to pay my 25.00 change fee (61 days out), she was kind and offered to confirm with her Supervisor. She did and they said that they only waive the change fee for change of cabin.
Does anyone have some experience with this?
Thanks,
Paul
Apr 21, 2018, 4:37 pm
#2
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Try HUCA, there really shouldn't be a change fee for this, if you're not changing flight or anything except buying a higher fare.
Apr 21, 2018, 4:59 pm
#3
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Edit: this is wrong; disregard
The official policy requires a cabin change to waive the fee.
Generally, you won't be charged it for going to a higher fare class, but that's not policy.
The official policy requires a cabin change to waive the fee.
Generally, you won't be charged it for going to a higher fare class, but that's not policy.
Last edited by canadiancow; Apr 22, 2018 at 2:55 am
Apr 21, 2018, 11:39 pm
#4
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Apr 21, 2018, 11:40 pm
#5
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Apr 22, 2018, 2:14 am
#6
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https://www.flyertalk.com/forum/27576115-post20.html
No charge should apply. 24left provides this and I thought I would play it forward.
No charge should apply. 24left provides this and I thought I would play it forward.
Apr 22, 2018, 2:37 am
#7
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https://www.flyertalk.com/forum/27576115-post20.html
No charge should apply. 24left provides this and I thought I would play it forward.
No charge should apply. 24left provides this and I thought I would play it forward.
I'd note that it doesn't mention Comfort (for obvious reasons), and wonder if that could be the issue here.
Apr 22, 2018, 2:42 am
#8
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Apr 22, 2018, 9:54 am
#9
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A related question that's been in the back of my mind for a while - does the waiving of an upfare charge apply to tix purchased through a TA/OTA?
I have to book all of my corporate travel via an OTA and have been occasionally tempted to upfare some domestic longhaul. But I wasn't sure if I could call AC and do that in this case. AC seems to tix not booked through them as lesser citizens to some extent.
I have to book all of my corporate travel via an OTA and have been occasionally tempted to upfare some domestic longhaul. But I wasn't sure if I could call AC and do that in this case. AC seems to tix not booked through them as lesser citizens to some extent.
Apr 22, 2018, 4:05 pm
#11
Join Date: Apr 2011
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A related question that's been in the back of my mind for a while - does the waiving of an upfare charge apply to tix purchased through a TA/OTA?
I have to book all of my corporate travel via an OTA and have been occasionally tempted to upfare some domestic longhaul. But I wasn't sure if I could call AC and do that in this case. AC seems to tix not booked through them as lesser citizens to some extent.
I have to book all of my corporate travel via an OTA and have been occasionally tempted to upfare some domestic longhaul. But I wasn't sure if I could call AC and do that in this case. AC seems to tix not booked through them as lesser citizens to some extent.
Apr 22, 2018, 4:59 pm
#12
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Apr 22, 2018, 9:45 pm
#13
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Evidently the staffer and the supervisor to which the OP spoke both either failed to look up the policy or misinterpreted it.
Apr 23, 2018, 12:51 am
#14
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I'm pretty sure I've heard the same thing before though, so it makes me wonder if there are conflicting policies out there.
Apr 23, 2018, 7:09 am
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