I recently stayed 5 nights at the Pullman Danang Beach Resort. Overall a pleasant stay with some minor snags, the main one being the weather which is of course not hotel's fault.

In the pre-arrival communication, I had requested an airport pick up. The greeter was waiting and I was whisked away by a Mercedes mini bus, complete with cold towel and water.

Check In

Greeted upon arrival I was immediately directed to the Infinity Bar for the check in formalities. Served a welcome drink (not THE welcome drink), I was told I was upgraded to a penthouse suite. Now I had booked a bungalow (with outdoor living concept) but the hotel felt that given the weather a suite might be better. The friendly GM joined me at this stage and I inquired whether I could see both to make up my mind.

After touring the bungalow (which was very nice if it was hot which it was not) and the suite I decided that the hotel made the right call. The suite it was.

Infinity bar:

Lobby:

Room

The suite was very large indeed and featured two sofas, large dining table, kitchen (full fridge and freezer, espresso machine (oldish style), microwave), bedroom and sizable bathroom with Jacuzzi and walk in shower. Toiletries were the standard Bigelow.

For the first time ever at an Accor hotels the smart TVs in the living room allowed Netflix and Amazon Prime Video access. An excellent service. Unfortunately the hotel wifi network struggled at time with video (and audio) streaming. 

The room also features a massive balcony with sea views.

The welcome amenity was already set up and was impressive.

View from the balcony:

Bungalows opposite:

Main hotel building and restaurant:

Service

Service was ok, the main problem I think was language skills. There are loads of hotels in Danang, including many Accor hotels and other international chains, so getting staff for 5* hotels can't be easy.

The main problem was with room service. 3 out of 4 orders were wrongly delivered. Clearly an area for improvement.

Dining

My rate included breakfast which was served in the main restaurant. A massive spread with western and Vietnamese and other Asian offers was on show. It also included an egg station and a, ahem..., self service Bloody Mary bar.  At time it was crowded and owing to the room's acoustics it can get rather loud.

As mentioned before I tried room service a couple of times and was underwhelmed by the quality (the same food is available in the main restaurant in the evenings).

The hotel has a second restaurant/bar, the Azure lounge at the beach. Food there was ok but did not exactly wow. Check out happy hour though ;)

Beach

The beach was pristine but owing to the weather only some hardy souls commanded some of the loungers. Swimming in the sea was not possible to the the current and high waves.

Pool:

Location

The hotel is well located right at the beach and only a 15 minute drive away from the airport. Outside you will find some small shops selling essentials, local restaurants (none looked very enticing) and a plethora of massage places (decidedly not my thing).

Elite experience

I can't fault anything with regard to the Le Club recognition. Everything was pre-prepared: drinks voucher, welcome amenity (outstanding) and upgrade. Once again a testament that Asian hotels (except the Metropole) get it right. European hotels can learn a lot from their Asian friends.

Overall

Overall this was an enjoyable and relaxing stay. That said compared to some other Pullman beach resorts (say the Pullman Phuket Naithon Beach) there are areas for improvement: service and food.

If the weather is right the outdoor living bungalows must be very nice.

We had 3 nights at the Pullman Danang Beach resort in January and absolutely loved our stay. Everything, apart from the weather was perfect. The long and short of it is that I can’t wait to come back and spend longer, and enjoy some better weather. 

Check In

We arrived by train, and had accepted the offer of a complimentary train station pickup that they offer Platinums. After spending 10 hours on the train from Nha Trang, jumping in the Mercedes mini bus felt like we were on a private limo - I guess it was. 

Cold towels, drinks and friendly smiles awaited us, but it got even better when we arrived at the hotel as all the staff were greeting us by name and we almost felt like celebrities. 

We were given an early checkin, but no upgrade, however I booked one of the Grand suites so there really wasn’t anywhere to upgrade us to.

the welcome gift was amazing, the same as has been reported here previously - loved it. 

Room

The room was amazing. We booked a Grand Suite and were only on the 3rd floor, so had a side view to the beach because right in front of us was what I believe is the owners house as previously mentioned. This was a shame as it blocks so much of the view - next time I will be requesting something on the 5th or 6th floor, or one of the cottages (we had a quick look at the cottages and they look amazing. 

Bathroom was fantastic, beds comfy, 2 toilets, large living room etc. all just perfect. 

Dining

We ate in the restaurant a fair bit and really enjoyed the food. Reasonably priced with the Accor Plus discount.

however there are also other restaurants out on the street and the food there is good as well. 

Breakfast was amazing, great food and good service. 

Location

There’s not a lot to do in Danang, but we loved the location for being right on the beach and can see the potential of what you can do if the weather was good. Unfortunately it rained the whole time we were there, except the morning we left where it was bright blue sky - shame we had to leave the hotel at 8am. 

It’s only 40 mins to Hoi An and we loved our night there - wish we had of gone earlier in our stay so we could go back. 

Service

I was also quite sick when we got to the hotel - I’d had a dodgy meal or cocktail in Nha Trang, and it got to the point where I needed to go and see a Dr. Well, the service from the hotel was over and above. They rang and arranged an appointment for me at a medical Centre, about 25 mins away, and told me they would either call a taxi for me or get one of the hotel cars to take me when I was ready. Anyway, when I went to go, the hotel car wasn’t available, but the hotel paid for my taxi fare to get to the Dr’s. I was blown away. They didn’t have to do that, and I never expected it, but it just continued the incredible service that they offered our whole stay. 

Overall

I would easily go back. Such an amazing stay, and up there as one of our best stays at a Pullman Hotel.