Why won't American offer rebooking on Amtrak?
Jul 23, 2017, 4:42 pm
#1
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Why won't American offer rebooking on Amtrak?
For the second time in a few months, I have had a northeast corridor flight cancel (today it is WAS to LGA, before it was PHL to LGA). Both times, I was rebooked on flights the next morning. Both times, Amtrak and Acela trains were available to get passengers back to the city that night. For O&D customers like me, this option often makes more sense. Why not provide it as an option in IRROPs? It would make the passenger strain on the airline easier by offloading customers while getting people home faster.
Jul 23, 2017, 4:55 pm
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For the second time in a few months, I have had a northeast corridor flight cancel (today it is WAS to LGA, before it was PHL to LGA). Both times, I was rebooked on flights the next morning. Both times, Amtrak and Acela trains were available to get passengers back to the city that night. For O&D customers like me, this option often makes more sense. Why not provide it as an option in IRROPs? It would make the passenger strain on the airline easier by offloading customers while getting people home faster.
Furthermore, if O&D with these city pairs, surely it would make far more sense just to book an Acela to begin with, especially between NY and Philly. I suppose the case could be made for flying NY-DC, but I would still personally take the train 100% of the time. All three NY airports tend to be a constant cluster* when it comes to... well pretty much anything.
Jul 23, 2017, 5:20 pm
#4
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As soon as the IRROPs occur couldn't you just cancel/refund your ticket on AA and book one on the next Amtrak service that you could make?
Furthermore, if O&D with these city pairs, surely it would make far more sense just to book an Acela to begin with, especially between NY and Philly. I suppose the case could be made for flying NY-DC, but I would still personally take the train 100% of the time. All three NY airports tend to be a constant cluster* when it comes to... well pretty much anything.
Furthermore, if O&D with these city pairs, surely it would make far more sense just to book an Acela to begin with, especially between NY and Philly. I suppose the case could be made for flying NY-DC, but I would still personally take the train 100% of the time. All three NY airports tend to be a constant cluster* when it comes to... well pretty much anything.
I generally prefer Amtrak, but last minute prices on Amtrak are much more expensive than Avios redemptions at 7,500 miles
Jul 23, 2017, 5:57 pm
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Not sure what the exact policy is for Avios refunds during IRROPs.
Jul 23, 2017, 6:18 pm
#6
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Jul 23, 2017, 6:23 pm
#7
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I don't know Avios refund cancellation procedures, either, but I know the U.S. DOT has jurisdiction on flights departing U.S. points, and the DOT says one is owed a refund of 'fare' + government taxes and government fees in the event of a flight cancellation.
Jul 23, 2017, 6:24 pm
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Jul 23, 2017, 6:34 pm
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What's even more thorny is that my rebooked flight at 6 AM tomorrow is now in a revenge bucket (I could tell because I could request a mileage upgrade for the flight).
I posed the question to AA, waiting for a response. As soon as I get to NYC I'll cancel officially
Jul 23, 2017, 6:41 pm
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For the second time in a few months, I have had a northeast corridor flight cancel (today it is WAS to LGA, before it was PHL to LGA). Both times, I was rebooked on flights the next morning. Both times, Amtrak and Acela trains were available to get passengers back to the city that night. For O&D customers like me, this option often makes more sense. Why not provide it as an option in IRROPs? It would make the passenger strain on the airline easier by offloading customers while getting people home faster.
Jul 23, 2017, 6:49 pm
#11
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From what I remember, Avios awards can be cancelled any time prior to the scheduled flight for a full refund of miles (no redeposit fees) but loss of the taxes paid. In this case, not sure but you might even get that.
Jul 23, 2017, 7:09 pm
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Jul 23, 2017, 7:55 pm
#13
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I can imagine this this being an issue as I'm sure BA will claim that AA is the cancelling party, so they should be issuing the refund
What's even more thorny is that my rebooked flight at 6 AM tomorrow is now in a revenge bucket (I could tell because I could request a mileage upgrade for the flight).
I posed the question to AA, waiting for a response. As soon as I get to NYC I'll cancel officially
What's even more thorny is that my rebooked flight at 6 AM tomorrow is now in a revenge bucket (I could tell because I could request a mileage upgrade for the flight).
I posed the question to AA, waiting for a response. As soon as I get to NYC I'll cancel officially
Jul 23, 2017, 7:56 pm
#14
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I doubt AA has an interline agreement with AMTRAK or Acella. (DL cancelled theirvagreemebt with AA, and there airlines AA doesn't interline with.)
Definitely cancel your flight and contacts BA for your Avios.
Definitely cancel your flight and contacts BA for your Avios.
Jul 23, 2017, 8:19 pm
#15
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Same circumstances as above but if you want to travel, then you call AA to rebook. Don't call BA because BA can only rebook you on flights with awards while AA can put you on any flight during IRROPS.