Apr 18, 2013, 9:33 am
Last edit by: AA-Flyer-SAN
MODERATOR GUIDEPOST
American Airlines is generally willing to refund price differences when a price drops - but one must pay any change fees associated with the fare they purchased, meaning discounted fares may require a change fee of $150 - or more ($300-$500 for international legs). Please read over AA's Rollovers - Rules For Rollover To Lower Fare for rules, restrictions.
If you are not sure of the terms and conditions of the specific fare you purchased, you may determine those by going to www.refunds.aa.com and entering your ticket number (begins with "001"), before you request an actual refund. You may also use the site to find your ticket number if purchased within the last 13 months.
American Airlines is generally willing to refund price differences when a price drops - but one must pay any change fees associated with the fare they purchased, meaning discounted fares may require a change fee of $150 - or more ($300-$500 for international legs). Please read over AA's Rollovers - Rules For Rollover To Lower Fare for rules, restrictions.
If you are not sure of the terms and conditions of the specific fare you purchased, you may determine those by going to www.refunds.aa.com and entering your ticket number (begins with "001"), before you request an actual refund. You may also use the site to find your ticket number if purchased within the last 13 months.
AA Get A Refund After An Airfare Price drop (fare rollover)
Jun 6, 2012, 6:54 pm
#1
Original Poster
Join Date: Jun 2008
Location: ORD
Posts: 1,844
AA Get A Refund After An Airfare Price drop (fare rollover)
Just heard about this from an agent. Said there are many requirements, but the policy is in place.
Does anyone know about this? Thanks
Does anyone know about this? Thanks
Jun 6, 2012, 6:58 pm
#2
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Do you mean after paying the change fee as has been discussed many, many....many times before? Or is some bereft-of-information hit about something new and different?
Cheers.
Cheers.
Jun 6, 2012, 7:23 pm
#3
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Join Date: Jun 2000
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If AA is going back to the old policy of free refares, I'd love to hear about it. Not very optimistic that's what the topic is about. AA makes a lot of money off of change fees and can't see them doing away with that. A good deal of the time the change fee ($125 or more) is more than the fare difference to make it worthwhile.
Jun 6, 2012, 7:39 pm
#4
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
The fact that the agent said there are many "requirements" makes me wonder if she is talking about a different policy, as there really aren't many requirements for the policy of 'cancel your ticket, pay the change fee, and apply the balance to a new ticket'.
Jun 6, 2012, 7:50 pm
#5
Join Date: Aug 2008
Location: South Park, Metropolis
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I've had this happen to me in the past.
The policy I am familiar with is that you can almost always change your ticket, and you will receive a full credit for the amount you paid minus the change fee ($150 on most domestic flights). So if the fare drop was more than $150, it would make sense to 'change' the ticket to the lower fare.
The fact that the agent said there are many "requirements" makes me wonder if she is talking about a different policy, as there really aren't many requirements for the policy of 'cancel your ticket, pay the change fee, and apply the balance to a new ticket'.
The fact that the agent said there are many "requirements" makes me wonder if she is talking about a different policy, as there really aren't many requirements for the policy of 'cancel your ticket, pay the change fee, and apply the balance to a new ticket'.
Jun 6, 2012, 9:01 pm
#6
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Maybe this is what is being referred to:
Lowest Price Guarantee
I've used this before and it does work. It does have many restrictions. The biggest one being that you have to catch the fare difference on the same day.
Lowest Price Guarantee
I've used this before and it does work. It does have many restrictions. The biggest one being that you have to catch the fare difference on the same day.
Jun 6, 2012, 9:22 pm
#7
Join Date: Jan 2005
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Posts: 4,350
There used to be a process where you claim refunds for a fare drop almost continually before the date of travel and, as I recall, no cost was involved. I can't just remember what it was titled (rollover?) but it went several years ago.
Jun 6, 2012, 11:11 pm
#8
Join Date: May 2007
Location: LAS
Programs: Delta Gold Medallion
Posts: 258
Jun 6, 2012, 11:16 pm
#9
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
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Yes, it was called a rollover. I used it many times on flights to Europe when they dropped in price as winter sales kicked in. Think I even had three rollovers on a single ticket once (remember discussing this with brp years ago as he was doing rollovers, too).
Jun 6, 2012, 11:50 pm
#10
Join Date: Jul 2006
Location: LAX
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Posts: 7,161
This is one of the things I love about AS.
I wish the same price drop guarantee was in place for AA too.
I wish the same price drop guarantee was in place for AA too.
Jun 7, 2012, 6:02 am
#11
Join Date: Jan 2012
Location: Florida
Posts: 238
Last year ticket to BZE dropped about $150.
Called AA and they gave me a $150 voucher (x2 since it was myself and the wife). We didnt get charged anything.
Called AA and they gave me a $150 voucher (x2 since it was myself and the wife). We didnt get charged anything.
Jun 7, 2012, 8:39 am
#12
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Jun 7, 2012, 8:48 am
#13
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This is the first time I have read that price drop policy seemingly changed back to the version many years ago.
Jun 7, 2012, 8:54 am
#14
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Jun 7, 2012, 10:28 am
#15
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Join Date: Jun 2008
Location: ORD
Posts: 1,844
It could have been a "Rollover" and one requirement is that the lower price had NOT been in effect when the ticket was purchases. As in.. the lower fare was available but NOT the seats.
Last edited by zznoname; Jun 7, 2012 at 10:52 am