Small trip report O&O The Palm, Dubai
One&Only The Palm
Palm Island Dubai, AE 37252
The Palm, Dubai (0 Photo)
One&Only The Palm
The hotel is small, at least for Dubai standards, with 90 rooms. It is located at the Palm, quite far away from anything else (15 drive from entering the Palm). The small size and location makes it a nice escape/oasis compared to most other Dubai hotels. We stayed for 12 nights.
Room
We had a Palm beach premiere room in a beach mansion. While it was new, beautifully appointed with all the amenities one would need, I was still a bit disappointed, especially about the size and layout of the room, compared to room at FS and Amanresorts in the same pricerange. 65 square meters with bathroom separated from living/bedroom with half transparent sliding doors and no window in bathroom... It just felt less spacious and luxurious as other hotels that I have stayed in. If I would go again, I would at least choose one of the jr. suites. Bed very comfortable, aircondition great, good minibar/coffeemaker and bath products. Beautiful lamps and other decoration. Outside is a small terrasse which is not at all private. Firstly it is so close to the next rooms terrasse that it almost felt to be a shared terrasse and secondly everyone walking by can see the whole terrasse. Same goes for the larger rooms with private pools. Nothing that I would call private... We had spectacular view of New Dubai, but did not really feel that we had direct beach access since we were located at the far end of the beach, where there are no loungers etc. This was OK for us, but make sure you specify wishes in terms of location when booking room.
Pool/beach
Great pool, but very busy. Hotel was fully booked and it would be difficult to get a lounger at the pool if you would arrive late. Lots of kids (school holidays). We travelled with our son, so no problem for us, but I have really never seen that many kids in for example a FS resort at this time of year, so be aware if you would prefer more of a quiet lounging by the pool kind of holiday. Very comfortable sun loungers. Service good, but sometimes slow, again I guess because of full occupancy, but I do not like to wait for my drinks, no matter what is the reason. Did not go to beach. While the view is "wrong" for me (skyscrapers), it also felt very artificial (man made beach, "inside" the Palm). In addition to the main pool there is also a smaller pool at the gym where complimentary water aerobics/water jogging etc. was offered. Very good, but it should have been with music since this makes working out much easier for me.
Spa
Excellent. Had three great treatments with three different therapists, all really good. Beautiful spa as well.
Restaurants
Three restaurants at the resort, all with quite similar food - "international". The Stay restaurant with star chef Yannick Alleno was really excellent and a reason to visit also if you stay somewhere else (save space for the fantastic deserts!!!), while the two other restaurants were amazing in terms of decoration but had mostly too bland food for our taste. Breakfast very good - a mix of buffet and ala carte, including an excellent juice bar. Service in all restaurants very good. Quite stressful and bad that we - again because of full occupancy - had to reserve tables in restaurants sometimes several days in advance to get a place. I like to be more spontanous. A shuttle boat (only every 2nd hour, but still) takes you to the sister hotel O&O Royal Mirage where there are more restaurant which I enjoyed more, indian restaurant, thai fusion, seafood etc. There is also a shuttle to Atlantis for restaurants there (and the great water park, dolphin bay etc.) - but wonderful to be back in our own small, quiet hotel after visiting "Disneyland" (Atlantis). Lots of choise of restaurants elswhere in Dubai, but always a long ride with taxi.
Service
Generally excellent, both in restaurant, reception, spa and housekeeping. Remembered our name and preferences and made their very best for us. Did not see very much of senior management. It was not really necessary since things were running well without them, but still it felt like something was missing compared to other luxury hotels.
Overall
Maybe it is just that I did not really like Dubai compared to other more culturally interesting or beautiful, tranquil holiday destinations. I do not know. We had lots of fun and a good holiday in a very good hotel, but still I will not recommend this kind of holiday compared to others that we have been to. However, if you need to be in Dubai or happen to like Dubai, this is definitely a hotel to stay in! Feel free to ask questions.
Last edited by Musken; Oct 20, 2011 at 11:08 am
Great to hear that service standards were mostly good.
One thing that I took note of when visiting The Palm, which I always point out to people considering visiting Dubai notwithstanding that it should be obvious, is that "The Palm", i.e. the man-made island in the shape of a palm, is not, of course, visible to anyone from ground-level... As a result, the most amazing aspect of The Palm is lost when staying there.....and as such should not necessarily form a good reason for staying there in and of itself....
Would love to see some pictures of the hotel if you have the inclination.
Great to hear that service standards were mostly good.
One thing that I took note of when visiting The Palm, which I always point out to people considering visiting Dubai notwithstanding that it should be obvious, is that "The Palm", i.e. the man-made island in the shape of a palm, is not, of course, visible to anyone from ground-level... As a result, the most amazing aspect of The Palm is lost when staying there.....and as such should not necessarily form a good reason for staying there in and of itself....
Would love to see some pictures of the hotel if you have the inclination.
if royal mirage guests can use palm pool, that certainly wouldnt help occupancy, but would work out pretty well for residence guests.
good details on service (incl shuttles and spa) and food. ^
Last edited by Kagehitokiri; Oct 21, 2011 at 12:07 pm
I'm start thinking it is some kind of "included benefit" with O&O.