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Old Jul 20, 2010 | 9:06 am
  #331  
WineAGcom
 
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Agree... Fast vs. Slow is simply rediculous
Remember the first time you saw this option... fast vs. slow. Didn't you think... What the heck is this? I picked the slow internet option and it was SO slow that I just pulled out my Verizon air card used that. I didn't try, but I would imagine most properties would credit the higher speed if used. Glad most properties just have one service that is very fine.

But it's like sending up a complimentary fruit basket with some bruised fruit... and a note... Thank you for choosing Starwood and achieving the Platinum level... iif you'd like to enjoy perfectly ripe fruit please let us know and we'd be happy to send up another fruit basket for $16.95 + tax.

My philosophy is... If you're going to do it... do it right.
Last edited by WineAGcom; Jul 20, 2010 at 2:16 pm
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Old Jul 20, 2010 | 12:00 pm
  #332  
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Originally Posted by saad
ideally that should be the case....but a number of hotels actually let you know at checkin which internet speed is free & which is not....
If you encounter a hotel that does not allow you to choose the highest available speed of internet service, where the option exists, you need to contact Corporate Customer Service and issue a formal complaint.

If you would then send me or Thyetus the complaint file number, we can have the SPG hotel coordinators follow up as well.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jul 20, 2010 | 1:55 pm
  #333  
Keyser
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Originally Posted by Starwood Lurker
If you encounter a hotel that does not allow you to choose the highest available speed of internet service, where the option exists, you need to contact Corporate Customer Service and issue a formal complaint.

If you would then send me or Thyetus the complaint file number, we can have the SPG hotel coordinators follow up as well.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
thanks for the suggestion william....at the first property i just used the slower speed since i was only there for one night....at the second property i used the faster speed & they tried to bill me at checkout....i spoke with a manager & they eventually removed the charge....

i will be staying at the first property again next month....if this issue is still there then i will follow your suggestion....
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Old Jul 20, 2010 | 10:36 pm
  #334  
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Originally Posted by WineAGcom
But it's like sending up a complimentary fruit basket with some bruised fruit... and a note... Thank you for choosing Starwood and achieving the Platinum level... iif you'd like to enjoy perfectly ripe fruit please let us know and we'd be happy to send up another fruit basket for $16.95 + tax.

My philosophy is... If you're going to do it... do it right.
Beats just having a fruit basket full of bruised fruit and a thank you note with no option to change to non-bruised fruit.
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Old Sep 2, 2010 | 2:31 pm
  #335  
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so i have noticed that a lot of properties are still getiing used to the free internet for plats....in the last dozen stays, i have had to ask them to remove the internet charges on about 10 occasions....its never a problem & they always do it immediately....anyone else facing this issue????
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Old Sep 2, 2010 | 8:17 pm
  #336  
werldporks
 
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Originally Posted by WineAGcom

But it's like sending up a complimentary fruit basket with some bruised fruit... and a note... Thank you for choosing Starwood and achieving the Platinum level... if you'd like to enjoy perfectly ripe fruit please let us know and we'd be happy to send up another fruit basket for $16.95 + tax.
.
funniest and most apt thing I've read on FT in a while
^

don't forget to tip the hotel staff who brings the premium fruit, wouldn't want to appear cheap
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Old Sep 2, 2010 | 8:32 pm
  #337  
sapguy
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Originally Posted by saad
so i have noticed that a lot of properties are still getiing used to the free internet for plats....in the last dozen stays, i have had to ask them to remove the internet charges on about 10 occasions....its never a problem & they always do it immediately....anyone else facing this issue????
Not for me. Did not have to ask for the Internet to be removed once since the program started,
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Old Sep 3, 2010 | 6:17 am
  #338  
Keyser
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Originally Posted by Starwood Lurker
If you encounter a hotel that does not allow you to choose the highest available speed of internet service, where the option exists, you need to contact Corporate Customer Service and issue a formal complaint.

If you would then send me or Thyetus the complaint file number, we can have the SPG hotel coordinators follow up as well.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
just had another property offer only the slower speed for free....will send you the complaint number soon....
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Old Sep 3, 2010 | 12:10 pm
  #339  
RichMSN
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Originally Posted by saad
just had another property offer only the slower speed for free....will send you the complaint number soon....
It's more helpful if you name the property.
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Old Sep 3, 2010 | 1:49 pm
  #340  
Keyser
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Originally Posted by RichMSN
It's more helpful if you name the property.
sure....its the sheraton rajputana hotel in jaipur....
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Old Sep 6, 2010 | 2:30 am
  #341  
Starwood Lurker II
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saad,

Have you informed William about the issue? You might like to forward the email to me as well as William is away.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
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Old Sep 6, 2010 | 5:20 am
  #342  
Keyser
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Originally Posted by Starwood Lurker II
saad,

Have you informed William about the issue? You might like to forward the email to me as well as William is away.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
not yet thyetus....haven't had the time to raise a complaint....will do so soon & forward the email to you....
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Old Sep 6, 2010 | 8:55 am
  #343  
controller1
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Originally Posted by saad
just had another property offer only the slower speed for free....will send you the complaint number soon....
Did you specifically ask, or was it on the sign-on screen?

I just completed a stay at The Westin Peachtree Plaza. The HSIA sign-on screen indicated I was eligible for free HSIA but for only $4.95 more I could opt for super fast HSIA. I decided to opt for the higher speed to see what happened. Upon check-out, there was no charge for HSIA.
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Old Sep 6, 2010 | 3:17 pm
  #344  
Keyser
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Originally Posted by controller1
Did you specifically ask, or was it on the sign-on screen?

I just completed a stay at The Westin Peachtree Plaza. The HSIA sign-on screen indicated I was eligible for free HSIA but for only $4.95 more I could opt for super fast HSIA. I decided to opt for the higher speed to see what happened. Upon check-out, there was no charge for HSIA.
i didn't want to have an argument during checkout over which option was free so i just asked when i first got to my room....there were 4 options & i was told that the first 2 were free for plats & i would have to pay for the other 2 faster speeds....
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Old Sep 6, 2010 | 4:22 pm
  #345  
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Originally Posted by saad
i didn't want to have an argument during checkout over which option was free so i just asked when i first got to my room....there were 4 options & i was told that the first 2 were free for plats & i would have to pay for the other 2 faster speeds....

I decided to go with the highest speed even though it said it would be extra and not free. If I had run into any problem at check-out, I was going to avail myself of what Starwood Lurker stated in Post #332:
Originally Posted by Starwood Lurker
If you encounter a hotel that does not allow you to choose the highest available speed of internet service, where the option exists, you need to contact Corporate Customer Service and issue a formal complaint.

If you would then send me or Thyetus the complaint file number, we can have the SPG hotel coordinators follow up as well.

However, as I stated there was no charge on the folio so I believe the property handled it properly.
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