Can I help you

Just wait a couple of months till we get PDA's onboard, we will even know your inside leg measurements
CIHY

BAHumbug

I don't think knowing that I prefer single malt and espresso after my meal is 'knowing all about me'. And I don't think it's creepy - I just wish it was consistent !

BAH

Dr. HFH

Well said. I find that U.S. carriers often don't get the difference between providing service and being servile. One well-known hotel chain perhaps puts it best in their employees' motto: "We are ladies and gentlemen serving ladies and gentlemen," and their Credo: "The XXX Hotel is a
place where the genuine care and comfort of our guests is our highest mission." (I don't know if the FT rules permit my naming the hotel company.)

I fly BA long haul F 6-8 times/year, and I have never been disappointed. Keep up the excellent work.

And, Pucci, though I haven't met you (yet), I have enjoyed reading your posts and hope to meet you soon!!!!

The Specialist

Thanks Smirnoff for staring this thread. It gives me an ideal opportunity to give a public thank you to a CSD who ensured that one of my longhaul flights this year was extra special. She took the trouble to introduce herself to every status passenger and spent a while with each pax, showing a genuine interest in our business and travel plans and patterns and also our opinion of BA.

In conversation later in the flight it transpired that she is an FTer and having checked her profile I think she deserves to be nominated for an MBE (Mucci Bloomin' Excellent) for services to passengers and to the good name of BA crew. ^

PUCCI GALORE

The Specialist did indeed tell me all about this fine lady who is a credit to herself, a credit to British Airways, and a Great Asset to Muccihood.

This is awarded to her. She has requested No Publicity and this will be respected. I would ask The Specialist - who is now upgraded to Diamond Hairbrush status for thinking of others first, and respecting other people's wishes.

Perhaps he would tell her and perhaps she would add the title to her signature?

Quite how Darling Moomba is going to record this one is anybody's guess!

OPebble

As long as you don't start measuring on the spot!

HighLife

Well, you know what, I completely agree with Smirnoff and others.

OK, so I wrote a very complimentary post on my first flight on board CX's new F recently, and being honest, I was rather expecting to be left a smidge unimpressed by BA on the way home this time (it being a good six weeks since I had last flown BA F)

But it is the people who make it. Nice as the CX FAs are, their little 'personal' greeting cards to F pax and all, there is an edge of insincerity or repetitive duty about it which doesn't quite cut it for me. Too obsequious in many ways.

So I'm very happy to say that I just came off the BA6 from NRT which was run by a genuinely motivated male CSD (we recognised each other from a recent BKK flight).

He introduced himself to the whole of the F cabin, seat by seat, and really knew his stuff. He even knew that I had sent a request to the new 'You First' service (on the day it begins to operate no less!) and had been asked by them by fax via BA at NRT to apologise to me for being moved to 3K. He knew I preferred 1A or K and that special services had looked into why I had been moved. (It turns out it was because I had made a date change a couple of weeks back and not re-confirmed my seat afterwards... although I am sure I did as I have many BA advance bookings and I know I keep a very tightly-run ship with my seat assignments!.. but anyway I noticed, glancing as discreetly as possible at the pax manifest he was holding in his hand that the new occupant of 1A was labelled BRITISH AIRWAYS PREMIER PASSENGER ... oh well.)

But as a gesture, the CSD didn't let me off the plane without a gift of a bottle of the quite superb Bollinger Grande Annee 1999 ^ which I had enjoyed during lunch.

On the subject of lunch... both meals served on board were some of the best dishes I remember on BA. A tremendous main course of Wagyu beef with a top class Barolo amongst many other very fresh and beautifully presented courses. Both FAs serving the F cabin were true professionals. Always there when you needed them... never once was I left wanting.

And to top it all off... an on-time arrival and a greeting from SS at the pier at T5 (along with Mr Prem) an apology that arrivals of course shut at 2pm, asked if everything was OK with the flight and whether I needed any help with connections to LGW (where I am now) .. I said no, but thank you, and then found my bags out first on the conveyor ^^

So well done BA. I haven't yet had a bad F flight, just more or less good ones, but this was perfect.

Relfecting again on the difference between BA and CX, there is actually no reason that 14 seats in the nose of a 747 (as long as the space is well-managed) need be anything less than a 'haven of calm'... today's flight was just that. BA F really is the way to fly and I hope the new F just makes it even better...

redshift27

No need. Gentlemen know such things already.

PUCCI GALORE

But sadly, Dear, Gentlemen are such a rare commodity in these "Me Me Me " days. We treasure them - and clearly try and say Thank You for your business - do come back and see us soon.

The Specialist

I'm honoured Ma'am. I have PM'd the honoured lady and referred her to this thread.

Kiwi Flyer

I love it when my favourite crew remember my drink preferences ^

While the smirnoff treatment (hmmm that sounds like it could either be a wierd drink or a hangover cure, or perhaps both) is nice to receive, personally I would be embarrassed. Especially if I don't know (very well) the people sitting nearby. There could be a privacy issue there - a fine line.

Anyway, ^ for making the effort. Much better than being totally ignored.

Kiwi Flyer

Luckily the a/c has a measuring room

ajax

Indeed.

DFB_london

That said, there is a form that (with my consent) I have been asked to fill in by one CSD to record my newspaper preference, pre take off drink, main meal drink, etc, etc. Not sure what triggers it, but maybe if you are GGL and fly long haul a lot that might be it?
BA really do seem to be trying to please and this has to be a good thing. More the case of well done!

The _Banking_Scot

Hi,

I wish I had CSD's ( and crew) on my F flights as the posters have described above!

On my past few flights in F (& CW) I have not seen the CSD at all and the crew have been average ( the flight to AUH had a very good CSD and F crew and I commented on that on ba.com/welldone website ( despite overlooking me for afternoon tea).

Some crew do seem to be making the extra effort^ and I hope to get some of them on my CW flights to PHX in Sept and F to LAX in Nov.

Regards

TBS