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Replies: 2,129
Views: 409,215

Hello acurvadegauss, please send us all the...

Hello acurvadegauss,
please send us all the flight details and your Miles & More number. We will forward it to our colleagues and ask them to have another look into the matter.
Jens
Replies: 2,129
Views: 409,215

Hello kttosia, Thanks for your feedback which I...

Hello kttosia, Thanks for your feedback which I have forwarded internally. As for now, this option is not offered for technical reasons. Regards, Maria
Replies: 2,129
Views: 409,215

Hello suppine, I have forwarded your feedback...

Hello suppine,
I have forwarded your feedback regarding the Miles & More app. In booking class R you'll get 100% and in booking classes A and O 150% of the flown distance. I hope that the mileage...
Replies: 2,129
Views: 409,215

Hi worldclubber, just checking if you have...

Hi worldclubber,
just checking if you have already sent us your details in a private message as we haven't received one yet. Once you have done so, we will be able to check with Customer Relations...
Replies: 2,129
Views: 409,215

Hello Oliver, I have relayed your response...

Hello Oliver,

I have relayed your response again to my colleagues.
Please understand that we can only comment on the features on lh.com.

In the case of our direct sales bookings on LH.com, the...
Replies: 2,129
Views: 409,215

Hi Oliver, I checked and while it seems like...

Hi Oliver,
I checked and while it seems like it's indeed not possible to reserve a seat on a LH flight booked under TP flight number, I wasn't able to get an explanation for it, sorry. Usually, the...
Replies: 2,129
Views: 409,215

That's what we would like to find out. To do so,...

That's what we would like to find out. To do so, please send us your full name and - if possible - more details you sent via the online form like address and ticket details via DM. We will then ask...
Replies: 2,129
Views: 409,215

Hi worldclubber, we have not been informed...

Hi worldclubber,

we have not been informed about any delays in regards to Customer Relations' handling of your feedback. If you would like to, you can contact us via private message with your full...
Replies: 2,129
Views: 409,215

Hi gru_muc, I regret to hear you're...

Hi gru_muc,

I regret to hear you're experiencing the same issues. I have forwarded your feedback as well. Let's see whether the problem can be fixed at some point.

Best, Katharina
Replies: 2,129
Views: 409,215

Hello, I would understand the confusion if...

Hello,

I would understand the confusion if the seat blocking was an officially communicated benefit for Senators. However, even though we are faced with similar complaints in regards to such...
Replies: 2,129
Views: 409,215

Hello again, cbourl, I understand the...

Hello again, cbourl,

I understand the confusion. However, consider yourself lucky if past upgrades to First class were confirmed right away. Also, to my understanding, GPU do not apply for...
Replies: 2,129
Views: 409,215

Hi cbourl, please understand that it is not...

Hi cbourl,
please understand that it is not possible to check in advance that an upgrade will be confirmed, nor is there any guarantee. Please rest assured that all waiting lists are checked...
Replies: 2,129
Views: 409,215

Hi Seth, thank you for your feedback, I will...

Hi Seth,
thank you for your feedback, I will forward it to PartnerPlus Benefit for internal evaluation.
Vanessa
Replies: 2,129
Views: 409,215

Dear zoechow, of course you can contact the...

Dear zoechow,

of course you can contact the crew anytime to ask if it is possible to lower the cabin temperature.

They will then decide what to do.

Kind regards
Jonathan
Replies: 2,129
Views: 409,215

Dear RAMSWISS, generally that shouldn't be a...

Dear RAMSWISS,

generally that shouldn't be a problem as long as your name matches with your passport.

Kind regards
Jonathan
Replies: 2,129
Views: 409,215

Hi Ana, glad to hear that your phone was...

Hi Ana,

glad to hear that your phone was found in the lounge. Usually, any items lost in the lounge are delivered to the Lost & Found of the airport, where it can be collected.

Kind regards,
...
Replies: 2,129
Views: 409,215

Hi Redhat72, we are aware of the issues with...

Hi Redhat72,

we are aware of the issues with the new website. The IT is currently working on it and it will be fixed as soon as possible. I'm sorry for the inconvenience!

Kind regards,

Markus
Replies: 2,129
Views: 409,215

Dear Raul_R, dear SunshineStay, I regret to...

Dear Raul_R, dear SunshineStay,

I regret to see you facing mentioned difficulties since the relaunch of the Miles & More webpage. Your feedback is highly appreciated and has been internally...
Replies: 2,129
Views: 409,215

Hello Redhat72, in case you are trying to fill in...

Hello Redhat72, in case you are trying to fill in this form

https://cimg7.ibsrv.net/gimg/www.flyertalk.com-vbulletin/995x754/name_change_8204bb48c000b7689dcaed2ccdc80ad6a1cd0ae2.jpg



and it...
Replies: 2,129
Views: 409,215

Hello Wtravel, there are already a lot of bugs...

Hello Wtravel,
there are already a lot of bugs reported about the new Miles & More Homepage and the flight search and the shown availability is one of them. I will forward your post, too. You can be...
Replies: 2,129
Views: 409,215

Thank you, huegli. I will forward this issue to...

Thank you, huegli. I will forward this issue to the responsible department so that they can look into it and make sure the availability - or lack thereof - will be displayed the same for all markets....
Replies: 2,129
Views: 409,215

Hello huegli, sorry to hear that! Kindly...

Hello huegli,

sorry to hear that! Kindly provide me with information about the routing and the specific date of your request, as we cannot initiate further investigation without these data.
...
Replies: 2,129
Views: 409,215

Hello worldclubber, we received now the...

Hello worldclubber,
we received now the clarification regarding the executive bonus for SQ-flights. If the ticket is issued by a Lufthansa Group Airline, then you receive 25 % executive bonus. If...
Replies: 2,129
Views: 409,215

Hi worldclubber, I will forward your enquiry...

Hi worldclubber,
I will forward your enquiry to my colleagues and ask them for further investigation. We will get back to you as soon as we know more.
Jens
Showing results 1 to 25 of 838
 


 
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