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Search: Posts Made By: cottonpatch
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Jul 14, 20, 8:39 pm
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Congrats on getting your money back!!

Congrats on getting your money back!!
Jul 9, 20, 2:29 pm
Replies: 2,176
Views: 451,857
Posted By cottonpatch

My gift card email arrived a few days after the...

My gift card email arrived a few days after the credit card portion was refunded.
Jul 5, 20, 5:07 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Ticket refund request on 4/22 has finally gone...

Ticket refund request on 4/22 has finally gone partially through on 6/30. The credit on the AMEX is complete. I did not receive an email regarding the $150 gift card refund. Still more followup...
Jun 30, 20, 8:52 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Sorry, no suggestions. DL is broken. They should...

Sorry, no suggestions. DL is broken. They should at least acknowledge the problem and give assurances that they're doing what they can to fix it. I'm not sure they're trying to fix it. It's all...
Jun 23, 20, 9:33 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

I got one email with a AXS refund number dated...

I got one email with a AXS refund number dated 4/22. This was after a series of mistakes on DL's part and an unsolicited cancellation of a previous TRR issued on 4/13. I'm sick of dealing with DL on...
Jun 23, 20, 7:55 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

My refund request dated 4/22 is still listing as...

My refund request dated 4/22 is still listing as pending. The reservation was paid for with two forms of payment. It's now been over two calendar months to get my money back from DL.
Jun 16, 20, 10:40 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Thanks for posting this. It's exactly what we...

Thanks for posting this. It's exactly what we need to know.
Jun 16, 20, 10:01 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

It's DL's incapacity to properly and timely...

It's DL's incapacity to properly and timely process refunds that has forced people's hands into taking action. If I was eligible under the banking rules to initiate a chargeback, I would have done so...
Jun 10, 20, 9:54 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Respectfully, I believe we are well beyond the...

Respectfully, I believe we are well beyond the point of giving them the benefit of the doubt here. DL has not been communicating responsibly with a large body of customers that can't get their money...
Jun 3, 20, 9:42 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

DL is endangering a lot of goodwill. We know...

DL is endangering a lot of goodwill. We know about the problem, but they are doing nothing to inform or correct the backlog situation. It's not unquestionable to assume that they're falling behind...
May 31, 20, 5:00 pm
Replies: 2,176
Views: 451,857
Posted By cottonpatch

It's been a really poor performance on DL's part....

It's been a really poor performance on DL's part. My refund request date is 4/22/2020. 30 business days will soon be here and I'm not confident that my refund will be processed by then. I'll update...
May 28, 20, 9:04 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

The DL combo payment purgatory. Their IT system...

The DL combo payment purgatory. Their IT system was only designed for surprise and delight with pretty colors. Functionality has been lacking for years. The chickens have come home to roost.
May 26, 20, 9:53 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

DL's inability to complete these refunds is...

DL's inability to complete these refunds is something that needs some scrutiny by the authorities. I had my ticket refund request in the queue and then called to ask about the estimated time to...
May 11, 20, 10:14 am
Replies: 294
Views: 162,608
Posted By cottonpatch

Anybody have any experience with APMEX in the...

Anybody have any experience with APMEX in the online shopping category? They do charge a premium for credit card usage but if I can get the 5.25% cash back i would be better off using the credit card...
May 6, 20, 8:01 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Rogue DL phone agents are cancelling the...

Rogue DL phone agents are cancelling the previously queued ticket requests. Happened to me. Really poor on DL's part. This behavior should be investigated.
May 5, 20, 9:02 pm
Replies: 2,176
Views: 451,857
Posted By cottonpatch

Yep...I had a Refund department person hang up on...

Yep...I had a Refund department person hang up on me and terminated my 4/13 refund request. I think I was asking too many questions. Had to call back and restart my clock on 4/22. Really...
May 4, 20, 10:42 am
Replies: 2,176
Views: 451,857
Posted By cottonpatch

I had two tickets on one record that was...

I had two tickets on one record that was cancelled. One of the tickets has been refunded because it was a straight credit card sale. The other ticket was partially paid for using Delta gift cards and...
Feb 24, 19, 6:14 am
Replies: 18
Views: 4,977
Posted By cottonpatch

It appears that this property has opened. I've...

It appears that this property has opened. I've got a stay booked here for early May so I'm looking forward to reading reviews and/or comments.
Feb 17, 19, 11:29 am
Replies: 1,609
Views: 693,034
Posted By cottonpatch

Wow....when does your current GE expire? This...

Wow....when does your current GE expire? This seems to be some oversight that deserves proactive followup.
Jan 21, 19, 7:32 am
Replies: 1,609
Views: 693,034
Posted By cottonpatch

My wife and I applied on Jan 8, 2019 and she was...

My wife and I applied on Jan 8, 2019 and she was approved within a few days. No interview necessary. She received her card in less than 10 days after applying. My application shows that it is still...
Jan 15, 19, 6:57 am
Replies: 16
Views: 2,592
Posted By cottonpatch

I've heard that a tractor-trailer rig caught fire...

I've heard that a tractor-trailer rig caught fire on I-285 that goes under the farthest south runway
Dec 29, 17, 6:19 am
Replies: 20
Views: 2,617
Posted By cottonpatch

No benefit from hitting threshold early. Stay...

No benefit from hitting threshold early. Stay home.
Oct 27, 17, 5:31 am
Replies: 4,060
Views: 744,188
Posted By cottonpatch

Just checked my itinerary and my waitlisted seat...

Just checked my itinerary and my waitlisted seat maps have disappeared too.
Oct 6, 17, 8:53 am
Replies: 18
Views: 2,527
Posted By cottonpatch

GA admitted she moved me all on her own. She...

GA admitted she moved me all on her own. She wasn't even aware that there is a switch on the PNR to opt out of C+ upgrades. She just thought that I would appreciate the "upgrade". Whatever happened,...
Oct 5, 17, 1:07 pm
Replies: 18
Views: 2,527
Posted By cottonpatch

Thanks for that Kwaj. My PNR "uncheck" is stuck...

Thanks for that Kwaj. My PNR "uncheck" is stuck right now as you describe. DL clearly has some problems with this functionality of their IT.
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