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Search: Posts Made By: CoweyB
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Oct 7, 20, 5:25 pm
Replies: 546
Views: 81,424
Posted By CoweyB

My 4 May flight was cancelled by TAP and I was...

My 4 May flight was cancelled by TAP and I was only offered a voucher.

I went to ANAC (as described further up the thread) and instituted a chargeback with Amex for the flight and two separate...
Jun 30, 20, 9:32 am
Replies: 546
Views: 81,424
Posted By CoweyB

Originally I contacted TAP and they were adamant...

Originally I contacted TAP and they were adamant that it was "voucher only" even after I pointed out EC 261 to them but I had always said that I didn't want a voucher. I then emailed ANAC and heard...
Jun 29, 20, 6:37 pm
Replies: 546
Views: 81,424
Posted By CoweyB

TAP agree to refund me (UK citizen) instead of voucher

Patience is the Queen of the virtues...

I listed in post 351 some of the options that the EU advice centre advised me to take to get a refund and I made a formal complaint to ANAC (the Portuguese...
Jun 2, 20, 12:56 am
Replies: 546
Views: 81,424
Posted By CoweyB

Iíve started to contact the bodies listed above...

Iíve started to contact the bodies listed above and I heard back from ANAC, the Portuguese Civil Aviation Authority, to whom I made an official complaint. The key piece on the right of a refund is at...
Replies: 402
Views: 55,688
Posted By CoweyB

Has anyone requested a refund for LO flights...

Has anyone requested a refund for LO flights recently?

My flight cancellation notice for 19 June came through today (I was delighted as the fare is non refundable and I don't want to travel at...
May 19, 20, 8:22 am
Replies: 546
Views: 81,424
Posted By CoweyB

Another option might be the Alternative Dispute...

Another option might be the Alternative Dispute Resolution route which TAP is signed up to: https://www.cdrl.org.uk/

I might consider this after I hear back from Amex on my second chargeback
May 17, 20, 3:05 am
Replies: 546
Views: 81,424
Posted By CoweyB

Amex initially credited my account but TAP...

Amex initially credited my account but TAP challenged the chargeback and in a letter they sent to Amex, which was forwarded to me, they said "the clients are not eligible for a full refund therefore...
Apr 16, 20, 12:47 am
Replies: 827
Views: 90,369
Posted By CoweyB

After getting a refund notification from TK...

After getting a refund notification from TK following a cancelled flight I asked Amex on 31 March for a chargeback given TK's new policy of no refunds until two months after the pandemic.

16 days...
Apr 14, 20, 3:23 am
Replies: 376
Views: 71,499
Posted By CoweyB

My 1 May LHR - LIS flight in the afternoon has...

My 1 May LHR - LIS flight in the afternoon has just been cancelled this morning.
Mar 31, 20, 4:02 am
Replies: 26
Views: 4,760
Posted By CoweyB

Unhappy I have initiated the dispute chargeback with Amex...

I have initiated the dispute chargeback with Amex so will see what happens. I'll let the forum know what happens.
Mar 30, 20, 5:49 am
Replies: 26
Views: 4,760
Posted By CoweyB

I managed to get through to the call centre to...

I managed to get through to the call centre to cancel my ticket on 20 March and got this email the same day:Dear CoweyBAccording to your request (xxxxxxxxx) electronic ticket(s) issued for the...
Mar 27, 20, 8:49 am
Replies: 546
Views: 81,424
Posted By CoweyB

My flight in May has now been cancelled, as they...

My flight in May has now been cancelled, as they won't offer a cash refund just a voucher I also have asked for a chargeback with Amex for cost of flight and seat reservations.

Let's see what...
Mar 27, 20, 7:27 am
Replies: 827
Views: 90,369
Posted By CoweyB

Same here, I cancelled 7 days ago and nothing yet...

Same here, I cancelled 7 days ago and nothing yet but I have the email confirmation so not too worried yet.
Mar 26, 20, 8:38 am
Replies: 1,091
Views: 156,528
Posted By CoweyB

I read on Sunday on FT that BA had dropped...

I read on Sunday on FT that BA had dropped flights to HEL and I cancelled my BA holiday the following day, Monday.

The refund came into my account today three days afterwards. Well done BA.
Mar 22, 20, 9:14 am
Replies: 165
Views: 36,653
Posted By CoweyB

Although it says I can use MMB to cancel and get...

Although it says I can use MMB to cancel and get full refund when I try that itís greyed out.

Not sure if that is because I booked hotel as well do as a BA holiday booking.

Do I need to wait...
Mar 22, 20, 8:41 am
Replies: 165
Views: 36,653
Posted By CoweyB

just gone into my LHR - HEL booking for June and...

just gone into my LHR - HEL booking for June and itís come up as cancelled.

They are offering full refund or rebooking - presumably on AY
Mar 18, 20, 7:04 am
Replies: 13
Views: 2,469
Posted By CoweyB

My return flight LPA - LGW was cancelled last...

My return flight LPA - LGW was cancelled last Saturday afternoon because of air traffic restrictions and we were rerouted home LPA - MAD - LHR on Sunday.

We booked a hotel in Las Palmas - the...
Mar 14, 20, 2:03 pm
Replies: 1
Views: 354
Posted By CoweyB

Adding hold luggage to a booking

BA cancelled my flight LPA - LGW and rebooked me on LPA - MAD - LHR tomorrow.

They also cancelled my hold luggage and I have now checked in for my flights but I want to add a suitcase for the hold...
Mar 14, 20, 12:21 pm
Replies: 13
Views: 2,844
Posted By CoweyB

Thanks to all for their advice trying to...

Thanks to all for their advice

trying to cope as best we can!
...
Mar 14, 20, 11:12 am
Replies: 13
Views: 2,844
Posted By CoweyB

Flight from Gran Canaria cancelled

Can anyone tell me why the BA 2601 from LPA - GTW was cancelled today, please?

We were due to fly home to LGW today but following the cancellation have been booked on a flight to Madrid with...
Mar 12, 20, 9:17 am
Replies: 1,829
Views: 552,926
Posted By CoweyB

BA2600, LGW - LPA, Band 4, 9 March 2020

https://cimg7.ibsrv.net/gimg/www.flyertalk.com-vbulletin/640x450/5d8c0718_7b4f_4a08_8cf8_5028e18eb226_b33aa8ff120e909fe7acb5822a2c481b5687705b.jpeg

...
Mar 2, 20, 5:26 pm
Replies: 1,547
Views: 119,208
Posted By CoweyB

Thank you rb211 !

Thank you rb211 !
Mar 2, 20, 3:22 pm
Replies: 1,547
Views: 119,208
Posted By CoweyB

Could someone be kind and let me have the flight...

Could someone be kind and let me have the flight loads for:

BA 2600 09/03/20 LGW - LPA

BA 2601 14/03/20 LPA - LGW

Many thanks in advance.
Feb 24, 20, 11:08 am
Replies: 17
Views: 3,466
Posted By CoweyB

ISTFlyer could I ask you if you would be so kind...

ISTFlyer could I ask you if you would be so kind to let me know the change/refund rules for a flight with Fare Basis code JN3.

I can't get into my booking because some of the flights have changed...
Feb 21, 20, 2:33 am
Replies: 724
Views: 264,257
Posted By CoweyB

Park Inn, York, UK

What is your Club Carlson status?
Silver (I have slid down from Concierge and next month will just be basic member)

Where did you stay?
Park Inn, York UK

Were you (or for multi-stayers are...
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