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Aug 22, 19, 2:12 am
Replies: 1,122
Views: 87,146

If you would like us to look into this case,...

If you would like us to look into this case, please PM us your name, contact way, reservation information (stay period and confirmation number).

Please let us know if you need further assistance....
Aug 22, 19, 1:44 am
Replies: 66
Views: 7,739

The email address of Renaissance Hong Kong...

The email address of Renaissance Hong Kong Harbour View Hotel is [email protected] .

Please let us know if you need further assistance.

Best Regards,

Abbey Liu...
Aug 21, 19, 3:16 am
Replies: 2
Views: 246

If you want us to look into this issue, please PM...

If you want us to look into this issue, please PM us your email address, your account number and your wife’s.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu
...
Aug 20, 19, 2:41 am
Replies: 193
Views: 50,626

If you want us to look into this issue, please PM...

If you want us to look into this issue, please PM us hotel name and stay period.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media ...
Aug 16, 19, 2:46 am
Replies: 700
Views: 157,338

Hi beagleflyer1977, We have checked and are...

Hi beagleflyer1977,

We have checked and are able to check points redemption rate for this hotel on its website.

Please try to clear caches, close the browser and open a new page to check. If...
Aug 14, 19, 10:39 pm
Replies: 1,367
Views: 129,116

Hi Isochronous, We would suggest you to call...

Hi Isochronous,

We would suggest you to call customer service to check the expiration date of your Suite Night Awards.

If you need any further assistance, please let us know.

Best Regards,...
Aug 12, 19, 11:11 pm
Replies: 28
Views: 1,427

If you want us to look into this case, please PM...

If you want us to look into this case, please PM us the confirmation details.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media ...
Aug 12, 19, 2:05 am
Replies: 128
Views: 31,038

Hi bonitajuaneeta, If you could provide your...

Hi bonitajuaneeta,

If you could provide your reservation details to us via private mail here or by email below, we are happy to help forward your inquiry to the hotel.

Best Regards,
...
Aug 12, 19, 2:02 am
Replies: 4
Views: 383

Hi there, Your account will be upgraded to...

Hi there,

Your account will be upgraded to Platinum Elite status shortly after the 50th Elite Night is posted to your account.



According to the terms and conditions of loyalty program,...
Aug 9, 19, 12:55 am
Replies: 16
Views: 1,520

If you would like us to look into this case,...

If you would like us to look into this case, please send us your name, contact information, stay period and confirmation number via PM or below email address.

Please let us know if you need...
Aug 7, 19, 1:54 am
Replies: 108
Views: 8,570

Yes, what Christina mentioned is the current...

Yes, what Christina mentioned is the current policy.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
Aug 7, 19, 1:31 am
Replies: 124
Views: 27,458

We are very sorry to hear of your experience. ...

We are very sorry to hear of your experience.

If you would like us to follow up this case, please PM us your name, contact way, hotel name, stay date and confirmation number.

Please let us know...
Aug 6, 19, 2:38 am
Replies: 1,122
Views: 87,146

Hi esquiar, We would like to help check with...

Hi esquiar,

We would like to help check with the hotel on the room rate of the reservation, if you could provide your reservation details to us via private mail here or by email below.

Best...
Aug 5, 19, 10:19 pm
Replies: 108
Views: 8,570

Hi Safti, A maximum of 15 Elite Night...

Hi Safti,

A maximum of 15 Elite Night credits will be provided per Marriott Bonvoy program member account even if the member has more than one credit card linked to their Marriott Bonvoy account....
Aug 5, 19, 2:06 am
Replies: 225
Views: 51,676

Hi HeidiInTheAlps, It may take up to ten...

Hi HeidiInTheAlps,

It may take up to ten business days after check-out for a stay to post. If you have not received the stay credit after ten business days, you may send a copy of your hotel...
Aug 5, 19, 1:57 am
Replies: 33
Views: 2,149

Hi HRSPGPutnik, May we ask you to provide...

Hi HRSPGPutnik,

May we ask you to provide your reservation details to us via private mail here or by email below, so that we may look into this with the appropriate team?

Best Regards,
...
Aug 1, 19, 10:11 pm
Replies: 5
Views: 381

Hi flyinggum, You will need to contact...

Hi flyinggum,

You will need to contact American Express through the number of the back of your credit card, and American Express will verify your eligibility and process the upgrade request.
...
Aug 1, 19, 10:07 pm
Replies: 2
Views: 508

Please contact the sale person at the hotel to...

Please contact the sale person at the hotel to make sure your Membership Number is included in the contract and throughout your engagement with the hotel to receive Points.

You may check terms and...
Jul 31, 19, 1:55 am
Replies: 1
Views: 212

Hi there, For new members, they may earn...

Hi there,

For new members, they may earn Points and Elite Night Credit for stays completed within 30 days of enrollment.

If you need any further assistance, please let us know.

Best...
Jul 24, 19, 8:48 pm
Replies: 4
Views: 541

Thanks for your feedback. We will pass this...

Thanks for your feedback.

We will pass this information to relevant department to follow up with hotel.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu
Jul 24, 19, 12:27 am
Replies: 4
Views: 541

Hi damon88, Thank you for your patience...

Hi damon88,

Thank you for your patience while we are looking into this.

We are happy to advise that the program is still in place.

If you need any further assistance, please let us know. ...
Jul 22, 19, 10:26 pm
Replies: 258
Views: 57,945

Hi there , We are happy to help forward your...

Hi there ,

We are happy to help forward your compliment to the hotel management team, if you would share with us your reservation details and the stay experience via private mail here or bye email...
Jul 22, 19, 12:38 am
Replies: 99
Views: 9,042

Please see the terms and conditions of this...

Please see the terms and conditions of this benefit as below.

vii. Guaranteed Room Type. Guaranteed priority for your requested type of room at the Participating Brands listed below when...
Jul 17, 19, 11:13 pm
Replies: 19
Views: 2,260

Could you please PM us your name, contact way,...

Could you please PM us your name, contact way, stay period and confirmation number so we can check the case?

Please let us know if you need further assistance.

Best Regards,

Abbey Liu
...
Jul 15, 19, 10:24 pm
Replies: 14
Views: 845

Hi cennis, We would like to help look into...

Hi cennis,

We would like to help look into this if you could forward the cancellation email to us via below email address.

[email protected]

Best Regards,
...
Showing results 1 to 25 of 123
 


 
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