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Search: Posts Made By: ajamieson
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Replies: 155
Views: 36,231
Posted By ajamieson

I didn't. Incidentally, the welcome gift was...

I didn't.

Incidentally, the welcome gift was a beer. I ordered one at the bar, and the barman poured it. It turns out the voucher only covers the house beer (no mention in the small print). The...
Jul 11, 19, 4:17 pm
Replies: 33
Views: 2,282
Posted By ajamieson

And no mention of LON-NQY where they put the...

And no mention of LON-NQY where they put the existing operator out of business by offering ridiculously low fares then jacked them up the moment it ceased operations. This alone means I have no...
Jul 11, 19, 1:44 pm
Replies: 81
Views: 15,814
Posted By ajamieson

Hehe. You know what? If I relaxed more and...

Hehe. You know what? If I relaxed more and accepted it for what it is, it would be more relaxing. But when you stay at so many other hotels and this one is the outlier in terms of service, it gets...
Jul 11, 19, 11:04 am
Replies: 26
Views: 1,267
Posted By ajamieson

Yes, as stated earlier, that was exactly my...

Yes, as stated earlier, that was exactly my complaint to Marriott. Instead of acknowledging the systemic issue, they offered it back to the hotel who responded with a lot of guff about what happened...
Jul 11, 19, 9:29 am
Replies: 81
Views: 15,814
Posted By ajamieson

Two stays this year, my 13th and 14th at this...

Two stays this year, my 13th and 14th at this hotel. It’s still a great property, with a thoughtfully-designed pool area, easy access to a beach and club lounge/breakfast facilities. Recent changes...
Jul 10, 19, 12:19 pm
Replies: 26
Views: 1,267
Posted By ajamieson

“Case closed.” I was pretty shocked tbh.

“Case closed.” I was pretty shocked tbh.
Jul 10, 19, 12:18 pm
Replies: 26
Views: 1,267
Posted By ajamieson

good call, thank you 😊👍🏻

good call, thank you 😊👍🏻
Jul 10, 19, 12:17 pm
Replies: 26
Views: 1,267
Posted By ajamieson

Makes sense, and I agree about moving on :) ...

Makes sense, and I agree about moving on :)

Rather than apology points, I’d like to be able to stay at this hotel and relax without constant arguments, follow-ups or excuses that turn out to be...
Jul 10, 19, 11:00 am
Replies: 26
Views: 1,267
Posted By ajamieson

Not sure I understand. If a hotel is consistently...

Not sure I understand. If a hotel is consistently failing to deliver any elite benefits, that's the single issue. It's not going to be fixed by the hotel, but by Marriott Bonvoy. There's a systemic...
Jul 10, 19, 10:55 am
Replies: 26
Views: 1,267
Posted By ajamieson

Yes, I'll update the master thread when all's...

Yes, I'll update the master thread when all's done. (Although I kinda feel like a stuck record on there!)

But there's a wider issue here. There must be a customer service recourse within Marriott,...
Jul 10, 19, 10:27 am
Replies: 26
Views: 1,267
Posted By ajamieson

Sheraton La Caleta Tenerife, Spain. It was...

Sheraton La Caleta Tenerife, Spain.

It was hard enough to get elite benefits under SPG, now with Marriott the hotel seems to have given up altogether. The hotel itself is great. This was my 14th...
Jul 10, 19, 9:34 am
Replies: 26
Views: 1,267
Posted By ajamieson

How to escalate a complaint with customer service?

Has anyone had any success escalating a complaint beyond the response from customer services?

It seems the Marriott approach is to pass complaints about a property straight back to the property...
Jul 10, 19, 7:45 am
Replies: 33
Views: 2,282
Posted By ajamieson

Especially because some connecting tickets eg...

Especially because some connecting tickets eg Emirates are sold with an inclusive long-haul allowance. I've seen some pax being fined £50 for a carry-on 1cm too big only to see other people dragging...
Jul 10, 19, 5:03 am
Replies: 33
Views: 2,282
Posted By ajamieson

And there is only room under the seats for one...

And there is only room under the seats for one trolley, so there's even a fight over foot space as well. The window seats on the Q400 are very restrictive on legroom.
Jul 10, 19, 4:28 am
Replies: 33
Views: 2,282
Posted By ajamieson

Yeah, connections at MAN would be awful. They're...

Yeah, connections at MAN would be awful. They're not even much fun for BE-BE connections. BE also uses different terminals to VS at LHR, so that's at least two buses in each direction.
Jul 10, 19, 3:14 am
Replies: 33
Views: 2,282
Posted By ajamieson

Well obviously that's exactly what the new owners...

Well obviously that's exactly what the new owners are hoping for - a feeder into LHR and MAN. Now that Virgin is deeper integrated into AF/KL/DL, the idea seems slightly more robust as an alternative...
Jul 9, 19, 5:39 am
Jul 7, 19, 8:14 am
Replies: 118
Views: 10,037
Posted By ajamieson

Yep. Maybe I’ll try the 0191 number.

Yep. Maybe I’ll try the 0191 number.
Jul 7, 19, 7:59 am
Replies: 118
Views: 10,037
Posted By ajamieson

Strange. Still getting the ‘all lines are busy’...

Strange. Still getting the ‘all lines are busy’ message and I’ve been trying all day.
Jul 7, 19, 7:35 am
Replies: 118
Views: 10,037
Posted By ajamieson

Can’t seem to get through at all on the phone....

Can’t seem to get through at all on the phone. GGL line plays a message saying they’re too busy and the call is cut off.

Fresh problems, or just overspill from yesterday?
Jun 26, 19, 7:21 am
Replies: 44
Views: 4,621
Posted By ajamieson

Regrettably, I can confirm from work commute that...

Regrettably, I can confirm from work commute that LYS is still awful and Easyjet uses the most awful shack at the furthest end of it. It's like the BUD shack, but without the space or the efficiency....
Jun 25, 19, 1:16 pm
Replies: 44
Views: 4,621
Posted By ajamieson

Nice info, will be very interesting to see what...

Nice info, will be very interesting to see what changes emerge. Incidentally, BA's soon-to-depart James Hillier told me at a customer event about a year ago that he was headhunted by Easyjet for the...
Replies: 18
Views: 3,888
Posted By ajamieson

After four more premium-rate phonecalls to the...

After four more premium-rate phonecalls to the hotel, two unreturned messages and an email, I got the £100 parking fine demand cancelled (bit without an apology or explanation.) I suspect the...
Replies: 18
Views: 3,888
Posted By ajamieson

Stayed here in APRIL. Stay was okay, bit...

Stayed here in APRIL. Stay was okay, bit indifferent. Got the Spire Elite 600 points, nothing more. A colleague staying at another airport property joined me for a bar meal.

Despite checking twice...
May 13, 19, 7:13 am
Replies: 44
Views: 3,545
Posted By ajamieson

Exactly this. Booking revenue tickets works okay,...

Exactly this. Booking revenue tickets works okay, everything else is a bug-ridden disaster. It's not a coincidence, I'm sure.
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