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Jul 9, 16, 12:45 am
Replies: 1,015
Views: 285,416
Posted By Terichou

I'm happy to provide more details. All...

I'm happy to provide more details. All complaints for United Airlines through BBB go to a United office in Chicago, IL. The CEO of United (Oscar Munoz) and the head of customer service (Eva...
Jul 7, 16, 4:14 pm
Replies: 1,015
Views: 285,416
Posted By Terichou

I have an important update. First, the "Error !"...

I have an important update. First, the "Error !" after you try to apply for a star alliance upgrade means the website is not working and is NOT checking inventory for your particular flight. If you...
Jul 3, 16, 11:28 am
Replies: 1,015
Views: 285,416
Posted By Terichou

Hi people, false alarm. I get the Error ! again....

Hi people, false alarm. I get the Error ! again. Also, I get Error ! when there are confirmed Z class seats available when normally this means there should be star alliance upgradable seats...
Jun 28, 16, 5:28 pm
Replies: 1,015
Views: 285,416
Posted By Terichou

The "Error !" is fixed, at least for my flight. ...

The "Error !" is fixed, at least for my flight. I now get the Error Code 511 that says "Upgrade not available". This is awesome because at least it is checking for availability, now.
Jun 28, 16, 5:18 pm
Replies: 242
Views: 51,078
Posted By Terichou

Hi There, I realize that not many people were...

Hi There, I realize that not many people were getting the "Error !" without a code, but today, for the first time, I got the Error Code 511, which says that Upgrade is not Available. This makes me...
Jun 6, 16, 1:58 pm
Replies: 242
Views: 51,078
Posted By Terichou

Hi There, I just got a call from United...

Hi There,

I just got a call from United Airline (should I put them on hold, ha, ha). She also emailed me after the call, too. She confirmed with Tech support that the Star Alliance system is not...
Jun 4, 16, 9:08 pm
Replies: 242
Views: 51,078
Posted By Terichou

Thanks. I just tried it again and still same...

Thanks. I just tried it again and still same "Error !" after hitting confirm and continue. I think it is after 7:00 UTC on June 5th now. I will let you all know if I am able to get through.
Jun 3, 16, 6:29 pm
Replies: 1,015
Views: 285,416
Posted By Terichou

Hello PacificStandTime, I am having the same...

Hello PacificStandTime,

I am having the same problem. I get an "Error !", miles are deducted, and then redeposited. Tech support isn't helpful. I did have one additonal weird thing and it was...
Jun 3, 16, 6:02 pm
Replies: 242
Views: 51,078
Posted By Terichou

Hello, I have an update. Now, when I go to...

Hello, I have an update. Now, when I go to upgrade, at least it recognizes that my flight is an Eva flight (BR) instead of a United flight (UA). I got so excited when I saw this, but it still gave...
May 30, 16, 9:25 pm
Replies: 242
Views: 51,078
Posted By Terichou

Thank you for this. Still no luck for me. Can...

Thank you for this. Still no luck for me. Can you share what should happen when there isn't availability for an upgrade? It is very helpful to hear how it should work.
May 29, 16, 11:38 pm
Replies: 242
Views: 51,078
Posted By Terichou

bocastephen, Can you tell me what...

bocastephen,

Can you tell me what information you put into the United Star Alliance webpage? If I put anything into the optional fields, an error happens before getting to the "Upgrade" yellow...
May 29, 16, 11:25 pm
Replies: 242
Views: 51,078
Posted By Terichou

I tried it using safari, chrome, and internet...

I tried it using safari, chrome, and internet explorer. I also had United agents do it for me twice. They get the same error. When they put in more than the minimum information, they get different...
May 29, 16, 12:05 am
Replies: 242
Views: 51,078
Posted By Terichou

Hi there, I just realized how to post the full...

Hi there, I just realized how to post the full link to the United site I am using for my star alliance upgrade attempts.
...
May 28, 16, 11:55 pm
Replies: 242
Views: 51,078
Posted By Terichou

Actually, the site I am using on United does not...

Actually, the site I am using on United does not ask for times of flights. The minimum information is First Name, Last Name, Airline, Flight #, To and From airport, and day. If I put in my frequent...
May 28, 16, 11:50 pm
Replies: 242
Views: 51,078
Posted By Terichou

Hello, this is the link I am using to try and use...

Hello, this is the link I am using to try and use United Airline miles to upgrade on Eva Air: https://www.united.com/web/en-US/apps/reservation/flight/upgrade/sauaawardUpgrade.aspx

Are you using a...
May 26, 16, 8:52 pm
Replies: 242
Views: 51,078
Posted By Terichou

Thanks. It is definitely a problem with the UA...

Thanks. It is definitely a problem with the UA star alliance upgrade website. When it goes to the "Upgrade" screen with the miles needed and flight information, I now see that it thinks the Eva Air...
May 23, 16, 10:39 pm
Replies: 343
Views: 91,517
Posted By Terichou

Did your error message go away when inventory...

Did your error message go away when inventory became available? I'm also getting an "Error !" when trying to upgrade on an Eva flight through the UA system. Points are taken and then added back to...
May 23, 16, 12:49 pm
Replies: 242
Views: 51,078
Posted By Terichou

Thank you. I only have UA points so cannot...

Thank you. I only have UA points so cannot convert them to Eva points unfortunately. I did just talk to an international agent at UA that believes that there is availability for UA upgrades but...
May 23, 16, 11:35 am
Replies: 242
Views: 51,078
Posted By Terichou

Thank you, Unfortunately, I am not a premier...

Thank you,

Unfortunately, I am not a premier member, yet. However, it did take a premier agent to help me get my miles back on one SAUA award upgrade try as the miles did not get redeposited...
May 23, 16, 11:25 am
Replies: 242
Views: 51,078
Posted By Terichou

Hello Team. So, there are Z class available...

Hello Team.

So, there are Z class available seats for upgrading to business class on my flight. She said over 2 seats but could not (or would not) tell me how many. Just for fun, I then asked...
May 22, 16, 10:39 pm
Replies: 242
Views: 51,078
Posted By Terichou

Thank you for the welcome. I am new to the star...

Thank you for the welcome. I am new to the star alliance world. I plan to call first thing in the morning about the z class availability. I'm worried the UA site has a bug because of the error.
May 22, 16, 8:21 pm
Replies: 1,015
Views: 285,416
Posted By Terichou

SAUA upgrade error

Hello,

I was wondering if anyone knows what it means when I try to do a Star Alliance upgrade on the UA site for an Eva air ticket. I put in the required information only. It says how many miles...
May 22, 16, 6:24 pm
Replies: 242
Views: 51,078
Posted By Terichou

Error ! when using UA miles for Eva upgrade

Hello,

I was wondering if anyone knows what it means when I try to do a Star Alliance upgrade on the UA site for an Eva air ticket. I put in the required information. It says how many miles it...
Showing results 1 to 23 of 23

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