Search: Posts Made By: cmglobal
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Sep 8, 19, 11:42 am
Replies: 44
Views: 4,258
Posted By cmglobal

The bigger problem is when they try serving the...

The bigger problem is when they try serving the Prosecco in the air.
Aug 17, 19, 6:17 pm
Replies: 30
Views: 1,897
Posted By cmglobal

Can also confirm there is a door to the bedroom....

Can also confirm there is a door to the bedroom. It’s a proper suite.
Aug 17, 19, 5:47 pm
Replies: 28
Views: 2,219
Posted By cmglobal

Probably trying to figure where else they can cut...

Probably trying to figure where else they can cut corners.
Jul 24, 19, 1:29 am
Replies: 1,497
Views: 241,717
Posted By cmglobal

Couldn’t agree more regarding the lounge. I felt...

Couldn’t agree more regarding the lounge. I felt I was in the minority preferring the old lounge decor.
Jul 6, 19, 2:15 am
Replies: 33
Views: 2,226
Posted By cmglobal

I thought I was low maintenance, too. But when my...

I thought I was low maintenance, too. But when my recent guest of honor request took 5 days and three different concierges to accomplish, I started to wonder if it might be me?
Aug 25, 18, 3:20 pm
Replies: 1,497
Views: 241,717
Posted By cmglobal

Grand Hyatt. You said walking wasn’t an issue, so...

Grand Hyatt. You said walking wasn’t an issue, so that means the MTR is doable, although taking an Uber or taxi is better from this hotel. The service, lounge, and overall luxury is just better...
Aug 17, 17, 6:34 pm
Replies: 1,497
Views: 241,717
Posted By cmglobal

Yet no crackdown on properties that don't provide...

Yet no crackdown on properties that don't provide published benefits?
Jul 31, 17, 3:33 am
Replies: 237
Views: 33,784
Posted By cmglobal

Hyatt promise a benefit but not deliver? ...

Hyatt promise a benefit but not deliver?

After all best available room and the best rate guarantee are not an issue, right? Right?
Jul 29, 17, 4:09 pm
Replies: 926
Views: 138,255
Posted By cmglobal

I disagree with this. Loyalty is a two-way...

I disagree with this.

Loyalty is a two-way street and upgrades shouldn't happen only when it's convenient for the hotel.

Why should they lose revenue when their loyalty program says they should...
Jul 26, 17, 3:50 am
Replies: 37
Views: 3,234
Posted By cmglobal

Ha! Good point.

Ha! Good point.
Jul 26, 17, 3:47 am
Replies: 37
Views: 3,234
Posted By cmglobal

Exactly this, and it goes for many aspects of the...

Exactly this, and it goes for many aspects of the program. It all makes WoH look great on paper and most people won't notice they were denied promised benefits.
Jul 24, 17, 5:36 pm
Replies: 37
Views: 3,234
Posted By cmglobal

What makes you think that won't continue along...

What makes you think that won't continue along with these changes?
Jul 1, 17, 5:48 pm
Replies: 184
Views: 18,611
Posted By cmglobal

They haven't done anything yet as far as I can...

They haven't done anything yet as far as I can tell.
Jun 22, 17, 12:46 am
Replies: 39
Views: 5,098
Posted By cmglobal

Try the ultra brut from Domaine Carneros. Quite...

Try the ultra brut from Domaine Carneros. Quite good for the price point if you enjoy dry champagne like I do.
Jun 22, 17, 12:10 am
Replies: 30
Views: 3,891
Posted By cmglobal

Given the names of the WoH tiers and the fact...

Given the names of the WoH tiers and the fact that they tout water as an elite benefit makes me think not much can embarrass Hyatt.
Jun 19, 17, 10:23 pm
Replies: 926
Views: 138,255
Posted By cmglobal

Do you mean to say their loyalty program has...

Do you mean to say their loyalty program has actually created loyalty when they follow the spirit of the program?

Amazing concept.
Jun 17, 17, 12:16 am
Replies: 184
Views: 18,611
Posted By cmglobal

Nice spin!

Nice spin!
Jun 17, 17, 12:00 am
Replies: 184
Views: 18,611
Posted By cmglobal

They'd tell everyone the feedback was...

They'd tell everyone the feedback was overwhelmingly positive, regardless of how we really felt.
Jun 15, 17, 11:07 pm
Replies: 184
Views: 18,611
Posted By cmglobal

They'll just give status away again. You'll...

They'll just give status away again. You'll always have competition for upgrades.
Jun 15, 17, 4:10 pm
Replies: 671
Views: 161,037
Posted By cmglobal

Having been involved in construction projects...

Having been involved in construction projects both large and small, I'd try to avoid making any promises. Too many things to go wrong.
Jun 15, 17, 5:48 am
Replies: 926
Views: 138,255
Posted By cmglobal

Park Hyatt Ningbo provided a suite upgrade on a...

Park Hyatt Ningbo provided a suite upgrade on a four night stay. Moreover, they STILL provided the usual "diamond amenity" I've grown accustomed to over the years. Good on them.

In the interest of...
Jun 15, 17, 5:44 am
Replies: 19
Views: 4,256
Posted By cmglobal

That sounds correct. Appreciate the reminder even...

That sounds correct. Appreciate the reminder even if it doesn't matter anymore.
Jun 15, 17, 4:50 am
Replies: 671
Views: 161,037
Posted By cmglobal

I suppose it's perfectly acceptable in his world...

I suppose it's perfectly acceptable in his world to continually miss a promised opening date.

The people that made and have to alter plans vacation are at fault. How dare they rely on a...
Jun 15, 17, 4:44 am
Replies: 19
Views: 4,256
Posted By cmglobal

Different programs. Gold Passport provided...

Different programs.

Gold Passport provided benefits on any booking and points were earned on most bookings.

With WoH you receive no benefits or credit unless you book directly with Hyatt.

Is...
Jun 14, 17, 4:26 am
Replies: 19
Views: 4,256
Posted By cmglobal

The article doesn't say that either. It only...

The article doesn't say that either. It only mentions what the program is intended to do and not how it relates to the issue at hand.
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