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Search: Posts Made By: mattsteg
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Mar 10, 19, 11:32 pm
Replies: 225
Views: 38,653
Posted By mattsteg

What does it take to actually get connected to a...

What does it take to actually get connected to a concierge anyway? I've had a bunch of things that I would have used one for - but I haven't nbeen connected to one.
Forum: CommunityBuzz
Aug 3, 18, 8:21 pm
Replies: 240
Views: 19,402
Posted By mattsteg

What excellent fortune...just confirmed a trip...

What excellent fortune...just confirmed a trip for work in Brazil through 8/31. Will finally be able to attend this year (with +1). Please confirm us for activities from Saturday onwards. I am...
Jun 1, 18, 4:05 pm
Replies: 76
Views: 8,634
Posted By mattsteg

Totally relevant, if you want to be any sort of...

Totally relevant, if you want to be any sort of "Globalist". And Hyatt is missing in even 2 of the 10 largest cities in Asia.
May 15, 18, 2:04 pm
Replies: 76
Views: 8,634
Posted By mattsteg

There are more than 5 cities in Asia, although...

There are more than 5 cities in Asia, although still better coverage than the largest European metro areas. And there is more to the world than the US, Asia, and Europe.
May 8, 18, 4:09 pm
Replies: 311
Views: 40,734
Posted By mattsteg

How much of their call volume is actually for...

How much of their call volume is actually for those questions? And how difficult is it to only give those ridiculous voice menus if the system doesn't recognize the caller? Long voice menus are...
Apr 30, 18, 11:39 am
Replies: 15
Views: 1,735
Posted By mattsteg

Does Hyatt have the footprint for you? The...

Does Hyatt have the footprint for you? The lowest plat level (50) has 5 SNAs (which are of course SPG style rather than Hyatt style). There's a significant footprint vs. benefits (and things like...
Apr 10, 18, 10:19 am
Replies: 111
Views: 9,884
Posted By mattsteg

But will those 75 nights give attractive enough...

But will those 75 nights give attractive enough benefits to focus there? That's an important question. Both SPG's and Hyatt's membership base is accustomed to working with a program that doesn't...
Mar 7, 18, 9:45 am
Replies: 37
Views: 5,208
Posted By mattsteg

Suite-equipped HPs are fine about comp suite...

Suite-equipped HPs are fine about comp suite upgrades in my experience. In general, relative to their peers HPs are fine, especially new-build ones. They're certainly not a full-service Hyatt, but...
Mar 7, 18, 9:28 am
Replies: 8
Views: 1,171
Posted By mattsteg

"Of course" is a bit strong language, and...

"Of course" is a bit strong language, and deploying it just highlights how bad BA service has become.

In the context of airlines worldwide, including AA, it's quite common and reasonable to...
Feb 27, 18, 12:55 pm
Replies: 37
Views: 5,208
Posted By mattsteg

Its exceptional enough that e.g. azpine hasn't...

Its exceptional enough that e.g. azpine hasn't encountered it in 1000+ stays, nor have I. Whether it's .01%,.1%, or even 1% of stays it's still a relatively rare event.
Feb 26, 18, 1:00 pm
Replies: 37
Views: 5,208
Posted By mattsteg

If you want to redeem for a cat 7 in Hyatt or...

If you want to redeem for a cat 7 in Hyatt or spg, it's about 30k per night (except for the all suites properties at Starwood that may be double or more. Break-even in points earning between a 50...
Feb 26, 18, 12:42 pm
Replies: 37
Views: 5,208
Posted By mattsteg

It's not realistic or reasonable to blame Hyatt...

It's not realistic or reasonable to blame Hyatt for fire alarms. That's pretty clearly an exceptional situation. For me the internet at most hotel chains : Hyatt, spg, Hilton, Marriott, etc. Is...
Aug 1, 15, 4:32 pm
Replies: 419
Views: 51,703
Posted By mattsteg

Do you think that is a coincidence that starwood...

Do you think that is a coincidence that starwood and hyatt have weaker midmarket presences vs the larger competitors you mention and also more attractive loyalty programs? Speaking selfishly, a...
Jul 31, 15, 9:14 pm
Replies: 419
Views: 51,703
Posted By mattsteg

The mid-market "problem" such as it is, has a lot...

The mid-market "problem" such as it is, has a lot to do with the attractiveness of the starwood and hyatt programs.
Replies: 103
Views: 8,701
Posted By mattsteg

What is accomplished by calling people up anyway?...

What is accomplished by calling people up anyway? Just give them the new bp as they board.
Replies: 14
Views: 1,690
Posted By mattsteg

I used the call me back and it tried to reach me...

I used the call me back and it tried to reach me twice (by the time they called back I had resolved things at the airport, and gave up halfway through the voice prompts and hung up...they called back...
Mar 5, 15, 12:24 pm
Replies: 90
Views: 79,374
Posted By mattsteg

I think, to some extent, whatever is new or novel...

I think, to some extent, whatever is new or novel is exciting. *A has a lot of airlines, so a lot of room for new and novel, especially if you've enjoyed most of AA's partners already. You could...
Replies: 4
Views: 753
Posted By mattsteg

Don't forget the evips/swus. What do you do with...

Don't forget the evips/swus. What do you do with your miles?
Replies: 1,280
Views: 56,062
Posted By mattsteg

Your bag is well over 62 inches. Maybe time to...

Your bag is well over 62 inches. Maybe time to send an apology?
Feb 6, 15, 6:33 am
Replies: 35
Views: 3,278
Posted By mattsteg

Stays are easier to add if you do not normally...

Stays are easier to add if you do not normally approach the night threshold, so from the perspective of those who may not get the status with their natural patterns easier to add additional stays. ...
Jan 15, 15, 11:59 am
Replies: 2,506
Views: 37,201
Posted By mattsteg

How much would you pay for the transportation +...

How much would you pay for the transportation + experience offered, or for what you would purchase in its place? "Value" of the product is the lesser of what you would pay, or what the cost would be...
Jan 15, 15, 11:34 am
Replies: 153
Views: 12,247
Posted By mattsteg

I certainly don't default to yes, either, but in...

I certainly don't default to yes, either, but in a situation like this where it'd be pretty clear (even absent knowledge of the backstory) that there's a good chance that they had no choice but to...
Jan 11, 15, 3:58 pm
Replies: 8
Views: 363
Posted By mattsteg

it's highly unlikely that AA would invest in...

it's highly unlikely that AA would invest in additional infrastructure for vaping-specific areas. You'll either be hanging with the smokers or waiting on sufficient proof of safety and ventilation...
Jan 11, 15, 1:56 pm
Replies: 352
Views: 3,270
Posted By mattsteg

Haven't even visited a club yet and already...

Haven't even visited a club yet and already scheming for unauthorized access?
Replies: 53
Views: 3,940
Posted By mattsteg

Of course greyhounds have mean acceleration. I'd...

Of course greyhounds have mean acceleration. I'd expect nothing less.
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