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Replies: 15
Views: 1,255
Posted By Travel kitten

They *did* speak perfect English, and *did*...

They *did* speak perfect English, and *did* follow and understand my complaints in detail (why would you assume that they wouldn't?).

They just were not terribly interested in helping me.
Replies: 15
Views: 1,255
Posted By Travel kitten

I agree, that's why the documentation I submitted...

I agree, that's why the documentation I submitted to AMEX was so thin on the ground the first time round. I was astonished when they disputed it! I went down the rabbit hole to make damned sure I got...
Replies: 15
Views: 1,255
Posted By Travel kitten

😂...

😂 (https://emojipedia.org/face-with-tears-of-joy/) I got *some* sense finally from the chat, after giving up on emails. The first lady clearly got fed up with me questioning why I wasn't told when...
Replies: 15
Views: 1,255
Posted By Travel kitten

Sorry, I wasn't sure, and thought this might be...

Sorry, I wasn't sure, and thought this might be the best place as they were a SkyTeam member.
Replies: 15
Views: 1,255
Posted By Travel kitten

Hey, yes, I tried a chargeback initially, and...

Hey, yes, I tried a chargeback initially, and they decided in the OTA's favour. Thankfully, I got them to reopen it, and gathered more evidence (honestly, as they had agreed to the refund initially,...
Replies: 15
Views: 1,255
Posted By Travel kitten

Hey Often1, when I disputed the charge the first...

Hey Often1, when I disputed the charge the first time, I just included the flight modification emails and the information that they had agreed to cancel the flights and refund on the phone. The email...
Replies: 15
Views: 1,255
Posted By Travel kitten

Hi all, thanks so much for your replies! It's...

Hi all, thanks so much for your replies! It's been a frantic 24 hours dealing with this, as well as attempting socially distanced birthday celebrations outside in crappy London London weather!
So,...
Replies: 15
Views: 1,255
Posted By Travel kitten

Garuda Customer Service Number or advice

Hi everyone, long time lurker here!

I'm having major difficulties getting a refund / chargeback for flights that I booked through a travel agent, that the airline repeatedly sent flight...
Jul 23, 18, 2:36 pm
Replies: 273
Views: 36,132
Posted By Travel kitten

01-AUG-2018 / 12:30-18:00 / LHR T5 Airside /...

01-AUG-2018 / 12:30-18:00 / LHR T5 Airside / Travel kitten
Could someone update the wiki, as I can't, thanks!
May 17, 14, 10:00 am
Replies: 1
Views: 2,487
Posted By Travel kitten

London Paypoint that takes AMEX?

Hi all,

I know this has been discussed over various threads, but I can't find a recent thread.

Does anyone know of a retailer that still accepts AMEX for paypoint payments in London? Have...
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