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Jun 13, 13, 11:46 am
Replies: 80
Views: 15,840
Posted By tomhazay

Yul_voyager, It is my pleasure. Our guests who...

Yul_voyager,
It is my pleasure. Our guests who books through Amex FHR receive the following benefits:

Early check-in upon availability
Upgraded room type upon availability
Gauranteed 4pm...
Jun 12, 13, 3:01 pm
Replies: 80
Views: 15,840
Posted By tomhazay

AMEX FHR

Dear Yul_voyager,
Thank you for your post. I am happy to say that the Hotel Ivy did not leave AMEX FHR program and has been a member since 2008. We are still participating in the FHR program and...
May 25, 13, 12:57 am
Replies: 592
Views: 110,009
Posted By tomhazay

Dear FT followers, Please note that I have...

Dear FT followers,
Please note that I have moved on to a bigger and better opportunity as the GM of the Hotel Ivy, A Luxury Collection hotel located in Minneapolis, MN. If you need any assistance...
May 25, 13, 12:55 am
Replies: 592
Views: 110,009
Posted By tomhazay

Dear Omegadeal, Thank you for your recent stay...

Dear Omegadeal,
Thank you for your recent stay at the Nines. I was happy to learn that you have enjoyed your time with us. Please accept my apology for not being able to provide you with an upgrade;...
Apr 9, 13, 1:12 pm
Replies: 592
Views: 110,009
Posted By tomhazay

SPG Points

Dear Eujeanie,
Starwood Preferred Guests who are not staying on property are able to earn Starpoints on Food and Beverage revenue as long as the minimum amount spent is US $10.00 (before gratuities...
Mar 24, 13, 7:22 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear JakeW, Thank you for your recent...

Dear JakeW,
Thank you for your recent reservation at the Nines hotel. Unfortunately, none of our tubs are "soaking tubs", however with our inviting guest’s rooms, comfort of our beds, and...
Feb 10, 13, 11:13 am
Replies: 592
Views: 110,009
Posted By tomhazay

Thank you for clarifying your question, and I...

Thank you for clarifying your question, and I apologize for not understanding it earlier. One bed room suites are available for platinum upgrades as well. If the suite is available at time of check...
Feb 10, 13, 10:17 am
Replies: 592
Views: 110,009
Posted By tomhazay

Regarding your post

Dear Ms. Idsant,
Thank you for being an active member in our thread. I am sorry to hear that we were not able to gain your trust back. Our guest’s experience is our number one priority and if the...
Feb 10, 13, 10:02 am
Replies: 592
Views: 110,009
Posted By tomhazay

Suite Upgrades

Dear OneWorldTraveller,

Thank you for your post and for your interest at the Nines. Please know that we truly appreciate our loyal SPG members and our elite Platinum guests. Due to our occupancy...
Jan 3, 13, 1:31 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear mnmag, It is wonderful to hear that you...

Dear mnmag,

It is wonderful to hear that you have enjoyed your stays at the Nines! I am at your service if I can be of any future assistance and we look forward to welcoming you back again soon!...
Nov 26, 12, 10:10 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear Sfosolo, Thank you for your comment and...

Dear Sfosolo,
Thank you for your comment and the recent stay at the Nines. I apologize for the issue you have experienced with the few in your room. You are correct, the decorative columns located...
Nov 26, 12, 3:24 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Thank you for your comment

Eujeanie,
Thank you for your comment and suggestion. I will be more than happy to share it with our design team and get their feedback. Alternatively, our Deluxe accommodations allow our guests an...
Nov 26, 12, 3:21 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Club Lounge at the Nines

Cawhite, Braindrain, BlissWorld - Thank you all for your comments; I truly appreciate your feedback!
The Nines Club Lounge is not just about luxurious surroundings. The service, food and beverage...
Nov 25, 12, 8:44 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear nba1017, Thank you for your interest at...

Dear nba1017,

Thank you for your interest at the Nines. I will be happy to assist you with identifying your preferred room at our property. Please feel free to email me directly with your contact...
Nov 14, 12, 11:13 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear Ikonis, I appreciate you taking the...

Dear Ikonis,

I appreciate you taking the time to provide this valuable feedback. I sincerely apologize that you did not enjoy our continental breakfast offering at the club lounge and I would...
Nov 3, 12, 10:48 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Thank you

Dear KSA_USA

It is a joy to read your recent review of The Nines. Our staff strives to provide exceptional service to all our guests and I am pleased to read you experienced this first hand....
Nov 3, 12, 11:14 am
Replies: 592
Views: 110,009
Posted By tomhazay

Dear janehoya, I appreciate your feedback...

Dear janehoya,

I appreciate your feedback and I am glad to hear your stay with us is going well and that you are enjoying our staff and restaurant. I apologize for the noise you have experienced...
Oct 8, 12, 9:38 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear Tebfunk, I appreciate you taking the...

Dear Tebfunk,

I appreciate you taking the time to provide this feedback!. I truly appreciate your comments and I apologize for the issues you experienced during housekeeping service. I have passed...
Oct 1, 12, 9:38 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear mnmag Thank you for taking the time to...

Dear mnmag

Thank you for taking the time to post your review. Please reach out to me directly via email so I may further assist, and collect more details from your stay. Please accept my sincere...
Sep 15, 12, 11:43 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Dear ldsant, I appreciate your comments and...

Dear ldsant,

I appreciate your comments and would like to thank you for your loyalty to Starwood. I have followed up with our team and we would like to ensure that you receive a superior level of...
Dec 24, 11, 8:24 pm
Replies: 592
Views: 110,009
Posted By tomhazay

Reply from the Nines

Dear Mr.
My name is Tom Hazay and I am the Assistant General Manager at the Nines. I wish to thank you for your feedback and to apologize for the inconvenience you have experienced with your recent...
Jun 15, 07, 3:56 am
Replies: 123
Views: 20,669
Posted By tomhazay

I am not sure who did you speak with, but they...

I am not sure who did you speak with, but they always provide an upgrade to Platinum members to the best available room, including suites. the only thing that they dont do is 4 pm check out (which is...
May 5, 07, 6:47 am
Replies: 123
Views: 20,669
Posted By tomhazay

Its Open

The Resort was open on May 1st
http://www.sun-sentinel.com/business/local/sfl-zregis01may01,1,323321.story?ctrack=1&cset=true
Dec 17, 06, 12:00 pm
Replies: 123
Views: 20,669
Posted By tomhazay

delays

The resort will open March 1st. the delays are due to constructions and not due to condo selling.
I believe that bringing a high end, luxury, 5 star/5 diamond property to FLL will change the way...
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