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Search: Posts Made By: 36902BRF
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Jun 3, 20, 8:02 am
Replies: 3
Views: 396
Posted By 36902BRF

You can also contact them via the Hilton website...

You can also contact them via the Hilton website after you have logged in via contact us page. I got a response in 24-48 hours with my base points and years as Diamond.
Jun 2, 20, 8:40 am
Replies: 69
Views: 6,830
Posted By 36902BRF

I am seeing mixed results depending on browser or...

I am seeing mixed results depending on browser or perhaps just what server is serving up the content. Most of the time I am still seeing the screen saying they are having issues but one attempt did...
Jun 1, 20, 9:17 am
Replies: 69
Views: 6,830
Posted By 36902BRF

Wouldn't it be much simpler to just not release...

Wouldn't it be much simpler to just not release award seat inventory if that was their goal? There is no requirement that they release any award seats at all.
May 30, 20, 1:12 pm
Replies: 69
Views: 6,830
Posted By 36902BRF

Thanks for the update. It would be really nice if...

Thanks for the update. It would be really nice if VS would issue some more substantial update like letting users know their data is still intact and maybe a firmer date on when we can expect to...
May 30, 20, 1:06 pm
Replies: 69
Views: 6,830
Posted By 36902BRF

That isn't obvious. In this day and age the vast...

That isn't obvious. In this day and age the vast majority of IT issues can be resolved remotely with no need to physically move folks around. I work in IT in an organization that is hardly cutting...
May 30, 20, 8:49 am
Replies: 69
Views: 6,830
Posted By 36902BRF

Certainly in this day and age I would not "panic"...

Certainly in this day and age I would not "panic" over this or indeed any frequent traveler program but this issue is concerning. An "IT issue" can cover a multitude of things some quite serious and...
May 30, 20, 8:37 am
Replies: 7
Views: 1,016
Posted By 36902BRF

Most likely related to the fact the VS FC has...

Most likely related to the fact the VS FC has been unavailable for over a week both online and to the CSRs. I suspect either the transfer feature isn't working (FC cannot accept points) and/or Amex...
May 28, 20, 2:41 pm
Replies: 4
Views: 515
Posted By 36902BRF

You probably want to check out this thread:...

You probably want to check out this thread: https://www.flyertalk.com/forum/tap-air-portugal-miles-go/1975821-cancelling-getting-refund-tap.html .
May 28, 20, 11:08 am
Replies: 69
Views: 6,830
Posted By 36902BRF

First blogger post on this (TPG and I think they...

First blogger post on this (TPG and I think they have the duration of the outage wrong) but they are quoting VS as saying functionality should be restored by next week. Pretty crazy honestly. I work...
May 28, 20, 7:57 am
Replies: 86
Views: 11,093
Posted By 36902BRF

My advice is to start the chargeback I did mine...

My advice is to start the chargeback I did mine at six weeks. I'd rather the processes run in parallel. Other than a little bit of time you have nothing to lose by starting the process. Two months...
May 28, 20, 7:55 am
Replies: 188
Views: 31,586
Posted By 36902BRF

This situation is and will likely remain fluid. I...

This situation is and will likely remain fluid. I bet VS itself doesn't know yet what it is going to do. The article you refer to could be an accurate reflection of what VS intends to do or it could...
May 27, 20, 11:25 am
Replies: 69
Views: 6,830
Posted By 36902BRF

As noted above in this thread you cannot book by...

As noted above in this thread you cannot book by phone even the agents have no access to FC accounts right now. Honestly this smells IT related to me, not them locking down FC to prevent redemptions....
May 27, 20, 7:16 am
Replies: 69
Views: 6,830
Posted By 36902BRF

I saw a user comment on Head for Points blog that...

I saw a user comment on Head for Points blog that said he/she called in and the VS customer services folks cannot access Flying Club either. Honestly not sounding good. Thankfully I have a record of...
May 26, 20, 4:34 pm
Replies: 69
Views: 6,830
Posted By 36902BRF

Yep I don't even see the option to enter my login...

Yep I don't even see the option to enter my login credentials on various browsers on two different operating systems. VS twitter feed is telling folks to try again in a couple of days. Gotta love...
May 24, 20, 8:53 am
Replies: 188
Views: 31,586
Posted By 36902BRF

It has been 5 weeks here and I am going to move...

It has been 5 weeks here and I am going to move forward with a CC chargeback and DOT complaint (since I have to write up something for the chargeback I might as well file the DOT complaint). US law...
May 15, 20, 7:22 am
Replies: 188
Views: 31,586
Posted By 36902BRF

No doubt but the issue appears to be that VS is...

No doubt but the issue appears to be that VS is not really issuing any refunds or darn few on the airline side (the only reports I have seen are holiday packages where I guess UK law is rather...
May 14, 20, 1:14 pm
Replies: 188
Views: 31,586
Posted By 36902BRF

Honestly I don't think VS has the money to pay...

Honestly I don't think VS has the money to pay right now. I fully expect my refund (for taxes and fees on an award flight) will end with my doing a chargeback on my CC. VS (or really Delta) cancelled...
May 14, 20, 7:17 am
Replies: 359
Views: 45,871
Posted By 36902BRF

For what it is worth Visa and Mastercard allow...

For what it is worth Visa and Mastercard allow chargebacks within I think 120 days of when the services or goods were expected to be delivered so in the case of air tickets you should have 120 days...
May 12, 20, 4:53 pm
Replies: 188
Views: 31,586
Posted By 36902BRF

If they cancelled one of your flights (and they...

If they cancelled one of your flights (and they are on the same PNR/ticket) you are entitled to a full refund per DOT and EU rules. If you want a refund you need to call them and ask for a refund....
May 11, 20, 2:30 pm
Replies: 359
Views: 45,871
Posted By 36902BRF

I also reported the post to ask a moderator to...

I also reported the post to ask a moderator to edit it, in case the user is slow to return.
May 11, 20, 8:57 am
Replies: 110
Views: 16,318
Posted By 36902BRF

There is no deadline. It fact it may already be...

There is no deadline. It fact it may already be too late depending on what your exit strategy would be and how things go down. You just need to make a decision and ride it out.
May 10, 20, 8:37 am
Replies: 110
Views: 16,318
Posted By 36902BRF

Likely is a little more optimistic than I would...

Likely is a little more optimistic than I would be. Possible, yes, likely not so sure. Also I know DL owns 49% of VS and that they are co-owner of FC/Virgin Group Loyalty with Virgin Group but I...
May 8, 20, 6:40 pm
Replies: 110
Views: 16,318
Posted By 36902BRF

Funny but spot on. In the US I can easily get a...

Funny but spot on. In the US I can easily get a no-fee 2% cashback card (in fact I have one). This means at a minimum I need to value whatever I am getting in awards per dollar above 2 US cents. ...
May 7, 20, 7:15 am
Replies: 359
Views: 45,871
Posted By 36902BRF

Wow congratulations and that is a positive data...

Wow congratulations and that is a positive data point. Glad to hear they might finally be processing actual refunds.
May 6, 20, 8:40 pm
Replies: 8
Views: 728
Posted By 36902BRF

The flying carrier (Delta) is not paid by the...

The flying carrier (Delta) is not paid by the ticketing carrier (Virgin) until the tickets are flown. Obviously if Virgin has ceased to be then Delta isn't likely to get paid so the tickets are...
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