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Jun 17, 19, 11:32 am
Replies: 4
Views: 285
Posted By bedelman

In the type of reservation I made, the web site...

In the type of reservation I made, the web site confirmation screen and the reservation confirmation email have arithmetic errors -- the listed line items literally don't add up to the listed total. ...
Jun 17, 19, 2:03 am
Replies: 4
Views: 285
Posted By bedelman

Missingcolours, thanks for the suggestion. I...

Missingcolours, thanks for the suggestion. I hadn't thought about calling! I think of these things as best handled in writing -- email explanation of the situation; email attachments with...
Jun 17, 19, 12:57 am
Replies: 4
Views: 285
Posted By bedelman

Best mechanism for resolving billing disputes?

I'm trying to resolve an odd billing problem with Hertz -- a Rewards "dollars-off" redemption that didn't apply in the way that the web site and emails promised it would. As a President's Circle...
Jun 11, 19, 11:57 pm
Replies: 74
Views: 7,162
Posted By bedelman

A week later, this problem remains. No...

A week later, this problem remains. No dollars-off redemptions in any of my attempts to book with Hertz Rewards. Only the crazy-poor-value newly-devalued ordinary redemptions. Super annoying.
Jun 8, 19, 1:32 am
Replies: 17
Views: 1,298
Posted By bedelman

This doesn't surprise me at all. A similar issue...

This doesn't surprise me at all. A similar issue -- order of multiplying and subtracting -- causes systematic overchages on Hertz Rewards redemptions of dollars-off rewards. Have to complain to...
Jun 6, 19, 1:11 pm
Replies: 74
Views: 7,162
Posted By bedelman

Dollars-off redemptions disappeareed?!

I've recently paid attention to the dollars-off redemption options. For example, 600 points for $30 off. Can be a reasonable redemption value when rates are low. If rate is $15/day, this yields two...
May 27, 19, 12:14 am
Replies: 913
Views: 355,141
Posted By bedelman

That's consistent with my experience. It has...

That's consistent with my experience. It has never worked smoothly or reliably for me.
May 23, 19, 12:26 pm
Replies: 74
Views: 7,162
Posted By bedelman

Same response here. But if enough people...

Same response here.

But if enough people email, maybe they'll notice. Even more so if we take our business elsewhere, as I am.
May 22, 19, 1:53 pm
Replies: 74
Views: 7,162
Posted By bedelman

Very disappointing. On the plus side, it will be...

Very disappointing. On the plus side, it will be easy to take my business away from Hertz going forward.
May 3, 19, 10:40 am
Replies: 4
Views: 707
Posted By bedelman

I recently tried to redeem a Drive Free coupon. ...

I recently tried to redeem a Drive Free coupon. Avis.com accepted the code and quoted a zero base rate, but insisted $0.28/mile, which was nowhere mentioned in Drive Free conditions. The location...
Apr 26, 19, 2:56 pm
Replies: 15
Views: 1,223
Posted By bedelman

Tool largely didn't work for me -- slow, plus...

Tool largely didn't work for me -- slow, plus many browser errors as others have reported above. To the extent it finally gave bits of results, the results were awfully restrictive and unhelpful....
Apr 7, 19, 8:40 pm
Replies: 2,895
Views: 484,372
Posted By bedelman

That is outrageous but sadly consistent with my...

That is outrageous but sadly consistent with my experience using Hyatt BRG.
Mar 26, 19, 2:09 pm
Replies: 1
Views: 412
Posted By bedelman

Kudos on an appropriate resolution, and also on...

Kudos on an appropriate resolution, and also on alerting others so that more people can benefit.
Mar 21, 19, 6:04 pm
Replies: 646
Views: 46,756
Posted By bedelman

Thinking about an overnight SFO-JFK, buying coach...

Thinking about an overnight SFO-JFK, buying coach and very much wanting to upgrade to business class for sleep. This would be on a Thursday night, so peak day for consultants flying back. A few weeks...
Feb 12, 19, 11:33 pm
Replies: 2,895
Views: 484,372
Posted By bedelman

I agree that Hotels.com has been a slam dunk for...

I agree that Hotels.com has been a slam dunk for me -- lower rates than Hyatt.com 100% of the time for the property I've been staying at recently. This means I have plenty of BRG vouchers... and now...
Feb 12, 19, 3:49 pm
Replies: 2,895
Views: 484,372
Posted By bedelman

Trying to redeem a BRG voucher. Best available...

Trying to redeem a BRG voucher. Best available rate on hotel web site is $116. Hotels.com offers $103. This would be a meritorious BRG (though who knows whether the BRG staff would approve it). ...
Feb 12, 19, 12:29 pm
Replies: 11
Views: 1,824
Posted By bedelman

Guv1976, thanks for that suggestion. It seems...

Guv1976, thanks for that suggestion. It seems that wasn't my problem: Today Avis sent an automated email with some of the redemption codes I had earned. That plus another code, supposedly...
Feb 9, 19, 1:26 pm
Replies: 11
Views: 1,824
Posted By bedelman

Avis continues to disappoint. In further...

Avis continues to disappoint. In further correspondence, they now agree that I registered -- but they say I earned only one voucher, when in fact I earned three (and have rental receipts to prove...
Jan 25, 19, 4:07 pm
Replies: 11
Views: 1,824
Posted By bedelman

I wrote to Avis to inquire where my free reward...

I wrote to Avis to inquire where my free reward is. The Avis rep replied: "Unfortunately we are not able to locate the day you registered to the program." I certainly did register -- but Avis...
Jan 22, 19, 3:17 pm
Replies: 11
Views: 1,824
Posted By bedelman

Has anyone received their free reward day yet? I...

Has anyone received their free reward day yet? I earned some but have received nothing.
Jan 10, 19, 11:55 pm
Replies: 184
Views: 39,824
Posted By bedelman

RedElmo's report was roughly my experience. ...

RedElmo's report was roughly my experience. Place was huge and empty. But food quite delicious and staff polite and efficient. Nice benefit.
Jan 7, 19, 2:13 am
Replies: 184
Views: 39,824
Posted By bedelman

Has anyone tried to use the PF Changs benefit,...

Has anyone tried to use the PF Changs benefit, from Priority Pass, for takeout? Some restaurants at other airports allow it. Others don't. Happy to tip (which might not otherwise be normal for...
Jan 7, 19, 1:41 am
Replies: 2,895
Views: 484,372
Posted By bedelman

I will soon be receiving a few BRG $50...

I will soon be receiving a few BRG $50 e-vouchers. Can I use multiple vouchers to reduce the cost of a single night? Example: Pay for a $105 stay with 2x$50 vouchers, $5, plus applicable taxes? ...
Nov 27, 18, 8:04 pm
Replies: 3
Views: 682
Posted By bedelman

Credit card collission coverage on Gold Plus Rewards booking?

I'm considering a Gold Plus Rewards booking and want to make sure I have appropriate collision coverage. Of course straightforward with my Visa card on paid bookings, as the card provides collission...
Oct 12, 18, 12:40 am
Replies: 11
Views: 1,824
Posted By bedelman

Rasheed writes: "It looks like you can only use...

Rasheed writes: "It looks like you can only use one single coupon for a "free" base two-day rental" Indeed, the terms...
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