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Dec 4, 13, 2:55 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Hi Guys! A bit of news. I will be leaving...

Hi Guys!

A bit of news. I will be leaving the Four Points effective tomorrow to join the pre-opening team of the SLS Las Vegas - scheduled to open in August 2014.

I'll miss the interactions...
Nov 27, 13, 11:51 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Here is another corny Thanksgiving...

Here is another corny Thanksgiving message...Truthfully it has been great interacting with you guys here on FT and I am thankful for your feedback and your business. Safe travels and eat well! ...
Nov 5, 13, 2:46 pm
Replies: 407
Views: 79,335
Posted By PhilFPLAXGM

Also over 100 bottles not including the yellow...

Also over 100 bottles not including the yellow fizzy beers...
Nov 5, 13, 12:18 pm
Replies: 407
Views: 79,335
Posted By PhilFPLAXGM

Love the beer questions. Here is the current...

Love the beer questions.

Here is the current tap list:

Brewster’s:

Avery White Rascal – Belgian style wheat beer from Colorado $7 (16oz)

Smog City Black is the new Pale – New Beer, hoppy...
Jun 17, 13, 11:08 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

David won! ;)

David won! ;)
Jun 14, 13, 12:53 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Sorry about the category change... Here is...

Sorry about the category change... Here is something that I hope helps soften the blow. I set up a Flyertalk code SETFLY #413813 It is a $109 rate bookable for all future dates with no...
Jun 13, 13, 3:23 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

There is Starwood and then there is a Franchise...

There is Starwood and then there is a Franchise GM. Not sure I throw much weight around in White Plains. I do want to soften the blow though. Knocking around a few ideas.. Stay tuned.
...
Jun 12, 13, 11:10 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Apparently we never should have been Category 2...

Apparently we never should have been Category 2 based on our variable cost to clean a room.
Jun 11, 13, 2:16 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Thanks! Really glad you enjoyed your stay. ...

Thanks! Really glad you enjoyed your stay. Best! Phil
Jun 10, 13, 5:20 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Depends what you are looking for. We have Park,...

Depends what you are looking for. We have Park, Stay & Fly packages that include one night in the hotel and up to 14 days of parking. We generally don't have folks parking who aren't either staying...
Jun 10, 13, 11:06 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

I'm glad everything worked out and you enjoyed...

I'm glad everything worked out and you enjoyed your stay. Thanks for the kind words! Let me know when you are coming back. Phil
May 20, 13, 11:13 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

June should be pretty good weather although there...

June should be pretty good weather although there sometimes is a marine layer (June Gloom). The pool bar opens at noon with six taps of carefully selected beers (or cocktails). Inside in Brewster's...
May 16, 13, 3:04 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

We're IPS-converted. Everything flowed well, the...

We're IPS-converted. Everything flowed well, the reservation was just for the wrong day. I'm guessing that the reservation was handled in a reservation center where it was already the 16th and they...
May 16, 13, 1:41 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

What happened here is the guest called the...

What happened here is the guest called the property after 9 pm. Our reservations department had gone home for the day and the call rolled over to Central Reservations. I wonder if we didn't get the...
May 16, 13, 11:22 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Just a quick note on the "known issue". Perhaps...

Just a quick note on the "known issue". Perhaps someone here or the Starwood lurker can comment on making reservations for the same day after 9 pm. I've heard comments in the past from my frequent...
May 16, 13, 11:00 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

I'll take responsibility for this one. I've...

I'll take responsibility for this one. I've booked the wrong day on red eye flights twice. Once on the way to the Super Bowl in Miami. The Delta Supervisor didn't have an understanding or...
May 9, 13, 12:47 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

I'm always happy to upgrade my Flyertalk buddies....

I'm always happy to upgrade my Flyertalk buddies. You guys need to PM or email me. Note that if you are PMing me I only check the site once a day on weekdays.

Hope to see some of you at our...
May 2, 13, 11:30 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Thanks for the note on the breakfast buffet. ...

Thanks for the note on the breakfast buffet. What I like is to order the buffet but ask the server for eggs over easy and enflish muffin. What I end up eating off of the buffet is potatoes, bacon...
May 1, 13, 11:48 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

Our Pleasure & Thank You!!!! BTW we'll be...

Our Pleasure & Thank You!!!!

BTW we'll be re-opening the Pool Bar on May 10 with a Sierra Nevada kick-off featuring Steve Grossman (he and his brother founded the company). Info at...
Apr 23, 13, 11:24 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

In the future I would suggest sending me a quick...

In the future I would suggest sending me a quick PM with your name and confirmation number so I can track room blocking etc. Thanks for your business!!! Best! Phil
Mar 11, 13, 11:00 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

First, a shout out to Gabo02 for providing the...

First, a shout out to Gabo02 for providing the link!!!

Keyser...can you PM me and I'll get you squared away. It should be $89. I'll check it on my end to see what the problem is.

Best!

Phil
Feb 26, 13, 3:14 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

We open Comfort for Breakfast at 6 am daily... ...

We open Comfort for Breakfast at 6 am daily... Best! Phil
Feb 25, 13, 7:48 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

The secret is that the negative comments are...

The secret is that the negative comments are always the most useful. The positive ones however go a long way with the team members on the front line. All good... Cheers!
Feb 25, 13, 11:24 am
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

In all honesty I really appreciate you taking the...

In all honesty I really appreciate you taking the time to post your thoughts. I think that the purpose of this forum is to paint as clear a picture of what to expect from a hotel as possible, and to...
Feb 6, 13, 3:33 pm
Replies: 665
Views: 85,088
Posted By PhilFPLAXGM

It's walkable. The answer on getting Hertz to...

It's walkable. The answer on getting Hertz to drive you back to the hotel is sometimes yes, sometimes no. Generally if you ask them to drop you they will. Hope that helps! BTW PM me with your...
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