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Search: Posts Made By: AmericanAirlines
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Replies: 271
Views: 32,392
Posted By AmericanAirlines

Confirming the reports shared by linglingfool and...

Confirming the reports shared by linglingfool and incognitoMD, here's the latest update on the issue being discussed within this thread.

Last night, in a routine effort to better align American to...
Replies: 7
Views: 919
Posted By AmericanAirlines

You may earn Business Extra points on published...

You may earn Business Extra points on published fares when flying on AA codeshare flights on British Airways, Iberia, Japan Airlines and Qantas when ticketed on AA ticket Stock. More information can...
Replies: 15
Views: 5,175
Posted By AmericanAirlines

Our apologies for the incorrect routing. We have...

Our apologies for the incorrect routing. We have made sure that our gate agents at JFK now know where to direct customers who have been pre-cleared in Dublin. Thanks for bringing this matter to our...
May 22, 13, 9:49 am
Replies: 318
Views: 62,211
Posted By AmericanAirlines

To clarify, the Soft Landing policy will be going...

To clarify, the Soft Landing policy will be going away at the end of the year.

However, this does not change how an AAdvantage member can earn Elite status. If you currently hold Executive...
Replies: 530
Views: 58,644
Posted By AmericanAirlines

Following your recent feedback, we’ve updated the...

Following your recent feedback, we’ve updated the AA.com display with some of the sort features you missed the most. Once again, you’ll have the opportunity to sort your departure and return flights...
Replies: 1,094
Views: 153,724
Posted By AmericanAirlines

The new logo is the result of extensive feedback...

The new logo is the result of extensive feedback from many of our people and our customers. We started with our most important audiences to ensure that the logo represents the company.

In terms...
Replies: 1,094
Views: 153,724
Posted By AmericanAirlines

The rollout of our new look will take time. We...

The rollout of our new look will take time. We hope to have these available soon!
Replies: 1,094
Views: 153,724
Posted By AmericanAirlines

Our new look has no impact on the function or...

Our new look has no impact on the function or benefits of the AAdvantage program. Elite and non-elite members will continue to enjoy the program’s current benefits.
Replies: 1,094
Views: 153,724
Posted By AmericanAirlines

Our new logo is an update to the core icon of our...

Our new logo is an update to the core icon of our company – the Eagle – and represents the spirit and passion of our people. Our logo incorporates symbols and colors people associate with American –...
Replies: 1,094
Views: 153,724
Posted By AmericanAirlines

The rollout of our new look will take time. We...

The rollout of our new look will take time. We hope to have these available soon!
Replies: 20
Views: 3,329
Posted By AmericanAirlines

We wanted to confirm that there have been no...

We wanted to confirm that there have been no changes to the priority assigned when a customer is standing by for a different flight.
Replies: 2,426
Views: 546,003
Posted By AmericanAirlines

The $40k spend associated with EQMs is per...

The $40k spend associated with EQMs is per calendar year. EQMs for the
December statement were posted on 12/22 and will count toward
this upcoming requalification cycle.
Replies: 530
Views: 58,644
Posted By AmericanAirlines

Update - although we tried to include all of the...

Update - although we tried to include all of the most-often used features when we redesigned our display, we realize from your comments that we missed something. We’re working on adding sort...
Replies: 52
Views: 5,509
Posted By AmericanAirlines

We looked into this issue and were unfortunately...

We looked into this issue and were unfortunately unable to reproduce. We wanted to reassure you that we do not have an additional charge for pre-reserved seat assignments in Business Class.
Replies: 530
Views: 58,644
Posted By AmericanAirlines

Hi everyone! We wanted to stop by to let you...

Hi everyone!

We wanted to stop by to let you know that we are monitoring your feedback to the launch of our enhanced booking options. The feedback recorded so far has been very valuable, so please...
Replies: 13
Views: 1,143
Posted By AmericanAirlines

To confirm - we are currently experiencing...

To confirm - we are currently experiencing technical difficulties with our Cyber Monday fare sale. We will update the page as soon as possible. Thanks for your patience!
Replies: 58
Views: 5,103
Posted By AmericanAirlines

Hello everyone - Hope this info answers...

Hello everyone -

Hope this info answers some of the questions posed in this thread.

Each customer’s priority on the airport standby list will be determined by their elite status level, along...
Nov 6, 12, 8:50 am
Replies: 647
Views: 166,419
Posted By AmericanAirlines

Hi foxberg - please email...

Hi foxberg - please email [email protected] with your BX Account Number along with a copy of the receipt of the purchase from Vertical Response, and the Customer Service team will...
Nov 1, 12, 9:10 am
Replies: 647
Views: 166,419
Posted By AmericanAirlines

Hello! We just wanted to stop by to clarify that...

Hello! We just wanted to stop by to clarify that this is a targeted offer, and only those members who were targeted will be eligible to participate.
Nov 1, 12, 9:10 am
Replies: 647
Views: 166,419
Posted By AmericanAirlines

Hello! We just wanted to stop by to clarify that...

Hello! We just wanted to stop by to clarify that this is a targeted offer, and only those members who were targeted will be eligible to participate.
Sep 19, 12, 12:23 pm
Replies: 1,364
Views: 27,155
Posted By AmericanAirlines

Hi ljk3234! Business ExtrAA removed the 30-day...

Hi ljk3234! Business ExtrAA removed the 30-day restriction. Now you can upgrade any time after your ticket issued.
Replies: 97
Views: 15,868
Posted By AmericanAirlines

Thank you all for your feedback! We targeted the...

Thank you all for your feedback! We targeted the complimentary Wi-Fi campaign to a very small audience and it won’t compromise current Inflight Wi-Fi speeds.
Replies: 124
Views: 14,428
Posted By AmericanAirlines

This was a mistake in the T&Cs, and has since...

This was a mistake in the T&Cs, and has since been corrected. Sorry for the confusion!
Replies: 91
Views: 7,734
Posted By AmericanAirlines

This offer is only available to select targeted...

This offer is only available to select targeted customers. The marketing page was accidentally pushed ‘live’ for a short period of time to all members, which is why it may have appeared through...
Replies: 119
Views: 8,247
Posted By AmericanAirlines

American Airlines policy is to always confirm...

American Airlines policy is to always confirm existing elite customer upgrade requests before offering Load Factor Based Upgrades to non-elite customers. However, in some situations, we are unable...
Showing results 1 to 25 of 175
 

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