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Search: Posts Made By: Beano
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Jun 25, 20, 4:19 pm
Replies: 13
Views: 1,495
Posted By Beano

Can the call centre change the seating ?

Can the call centre change the seating ?
Jun 8, 20, 4:13 am
Replies: 5
Views: 967
Posted By Beano

Card showing years as elite

Has it got something to do with "AirnzHeadstart" h
//www.airnewzealand.co.nz/status-points-head-start
Are you over 20years of gold or elite ?
maybe it only shows for elite with less than 20years...
May 31, 20, 5:19 am
Replies: 51
Views: 5,217
Posted By Beano

Refund time

July trip.
Took two days for refund to hit credit card account from the email saying refund has been actioned 👍 :-)
May 24, 20, 11:29 pm
Replies: 5
Views: 689
Posted By Beano

Domestic flights

My last week flights changed to the international 320 with the TV screens but the initial flights were the normal domestic 320

The next flights I cannot choose the seats ..yes it is the 321 neo...
May 24, 20, 10:28 pm
Replies: 5
Views: 689
Posted By Beano

Selecting seats on domestic

Does anyone know it they have removed the seat selection on domestic flights ?
i can not find the on the app at the moment
May 23, 20, 9:58 pm
Replies: 7
Views: 799
Posted By Beano

Changing a flexible ticket with confirmed upgrade

Changing a flexible ticket with confirmed upgrade (that would now be expired)
Does the confirmed upgrade follow the booking or does it return to your account (& thus expire) ?
May 20, 20, 3:16 am
Replies: 22
Views: 1,535
Posted By Beano

Refund ...big refunds

Posting as a receipt rather than a credit will be good.
My refund is also $12k Airnz must have been holding millions of dollars on these cancelled flights!
May 20, 20, 3:09 am
Replies: 22
Views: 1,535
Posted By Beano

Big credit on credit card

What happens with a big credit ?
Do the status points and the airpoints reverse the original entry ?..IE negative or no earn till you spend the $12k credit .
Does the credit card cash refund the...
May 20, 20, 2:18 am
Replies: 22
Views: 1,535
Posted By Beano

Airpoints and status points

Westpac points are coming through ok
May 17, 20, 3:46 pm
Replies: 209
Views: 23,482
Posted By Beano

Consumer NZ to lodge complaint over Air NZ's refusal to refund cancelled US flights

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12332601
May 11, 20, 10:56 pm
Replies: 95
Views: 10,805
Posted By Beano

Koru Valet Parking

Does anyone know when the Koru Valet Parking re-opens ?
May 8, 20, 3:15 am
Replies: 209
Views: 23,482
Posted By Beano

The reply to the travellers could well be "in our...

The reply to the travellers could well be "in our opinion NZ2 flight does not apply"
It may take a "test " case to settle this matter.
I for one would be more than happy to contribute towards a...
May 8, 20, 3:00 am
Replies: 209
Views: 23,482
Posted By Beano

Short term thinking

Airnz could then have hundreds (if not thousands ) of pending DOT requests .
To spend thousands of dollars on lawyers to avoid returning money to save a bit of interest on the government assured...
May 8, 20, 2:08 am
Replies: 209
Views: 23,482
Posted By Beano

Options

thanks
There must be hundreds of passengers who just accept what Airnz say .
​​​​​​I assume DOT reply will be sufficient to sway the Airnz call centre for me but why should everyone have to...
May 7, 20, 11:50 pm
Replies: 95
Views: 10,805
Posted By Beano

That's not a good way to do business :-(

That's not a good way to do business :-(
May 7, 20, 11:41 pm
Replies: 209
Views: 23,482
Posted By Beano

NZ2 to London from Auckland (return) post July

Still being rejected for refund by Airnz with the reason being the Airnz legal team is awaiting clarification of the NZ2 flight to London is covered under the regulation.
Has every reply from DOT...
May 6, 20, 11:03 pm
Replies: 95
Views: 10,805
Posted By Beano

Koru lounge

I wonder if the koru lounge and valet parking will open on level 2 ?
May 3, 20, 6:55 pm
Replies: 343
Views: 41,201
Posted By Beano

Also avoid Airnz too due too due to the...

Also avoid Airnz too due too due to the difficulty in getting refunds on the cancelled flights IE NZ2/NZ1 :-(
May 3, 20, 3:28 am
Replies: 209
Views: 23,482
Posted By Beano

That's great news Dot sends you a receipt but...

That's great news
Dot sends you a receipt but does it send you anything else ?
I have also sent a complaint to DOT.
Not yet initiated the credit card charge back yet.
May 1, 20, 10:31 pm
Replies: 343
Views: 41,201
Posted By Beano

https://www.airnzagent.co.nz/covid-19-coronavirus-...

https://www.airnzagent.co.nz/covid-19-coronavirus-flexibility-policy
When you read their website it reads like a refund
May 1, 20, 7:34 pm
Replies: 209
Views: 23,482
Posted By Beano

Was that over the last couple of days ?

Was that over the last couple of days ?
May 1, 20, 12:52 am
Replies: 343
Views: 41,201
Posted By Beano

Was there a long gap between the credit card...

Was there a long gap between the credit card charge back activation and the booking date ?
How long ago was the DOT complaint made ?
Apr 29, 20, 6:57 pm
Replies: 343
Views: 41,201
Posted By Beano

Lucky

yes it appears they were lucky
Today's and yesterday calls are a definite no !
Airnz said the NZ2 stay is too short to consider as a stay ..oh well just wait till I hear from DOT ... complaint...
Apr 29, 20, 6:51 pm
Replies: 12
Views: 1,389
Posted By Beano

Refusal to refund NZ2 akl to Lax to Lhr

Same position as you
Refusal to refund even though Jessica Wilson...
Apr 27, 20, 12:22 am
Replies: 209
Views: 23,482
Posted By Beano

Did Airnz initially reject your cash refund ?

Did Airnz initially reject your cash refund ?
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