Search: Posts Made By: Andrew Yiu
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Mar 26, 15, 9:31 pm
Replies: 217
Views: 22,552
Posted By Andrew Yiu

I am not sure if those moved up had status or not...

I am not sure if those moved up had status or not as I don't have access to that at the moment but the weight and balance upgrade in this case was legit. Yes flight was about 90% full but J only had...
Mar 21, 15, 2:49 pm
Replies: 19
Views: 2,386
Posted By Andrew Yiu

Seriously? As mentioned above, an aircraft...

Seriously?

As mentioned above, an aircraft was specifically needed to operate into YYT due to certain weather conditions last night (I am not a pilot so I can't speak specifically as to why but I...
Mar 20, 15, 9:02 pm
Replies: 3,905
Views: 492,707
Posted By Andrew Yiu

As much as I would love to, the cost of black cod...

As much as I would love to, the cost of black cod is at least 3-4 times what Salmon is. The budget of our NA J meals doesn't permit that at the moment.
Mar 20, 15, 9:01 pm
Replies: 3,905
Views: 492,707
Posted By Andrew Yiu

Agreed and we've been getting very good feedback...

Agreed and we've been getting very good feedback as well so far. As most of you have noticed - we are trying some new meals this month. Many of you have said all we ever do is change the sauce on...
Mar 20, 15, 8:55 pm
Replies: 19
Views: 2,386
Posted By Andrew Yiu

We would never sit an aircraft in YYT for 3 days...

We would never sit an aircraft in YYT for 3 days for no reason (flightaware is showing the last time we operated this flight number was 3 days ago... doesn't mean plane was there since 3 days ago).
...
Mar 12, 15, 2:15 pm
Replies: 73
Views: 5,713
Posted By Andrew Yiu

We explained this to all yesterday in person (and...

We explained this to all yesterday in person (and those who are in attendance can vouch for it) - there are many out there who are passionate for the airline business from a Commercial perspective...
Mar 12, 15, 2:10 pm
Replies: 73
Views: 5,713
Posted By Andrew Yiu

Great to finally meet you yesterday and put a...

Great to finally meet you yesterday and put a name to the face.

Just to reiterate to everyone and I believe I had also mentioned it to a few who asked me the same question yesterday - employees...
Mar 1, 15, 9:03 am
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Yes signage will be in place shortly - and it'll...

Yes signage will be in place shortly - and it'll be in early part of March assume nothing else delays. Keep in mind that the International gates are shared amongst all the different carriers (so...
Mar 1, 15, 8:55 am
Replies: 42
Views: 2,791
Posted By Andrew Yiu

Not trying to sell you on anything and I didn't...

Not trying to sell you on anything and I didn't make up anything. Just stating the full story for rest to see here that we did (attempt) to advise you (and when email sent is not successful, we...
Feb 28, 15, 10:54 pm
Replies: 42
Views: 2,791
Posted By Andrew Yiu

The time change was done in early Jan and I went...

The time change was done in early Jan and I went through all the SEMM on R class and they were notified by email 36 minutes after the schedule change was done and the email sent showed as successful...
Feb 22, 15, 7:48 am
Replies: 275
Views: 23,469
Posted By Andrew Yiu

Not in the near future. The WBs that we have on...

Not in the near future. The WBs that we have on non International flights are either what we can squeeze in the schedule with the natural down time the aircraft has between International flights or...
Feb 21, 15, 4:53 pm
Replies: 211
Views: 15,030
Posted By Andrew Yiu

I know this is not going to be a popular answer...

I know this is not going to be a popular answer but yes - the policy was reinforced recently so crew cannot just give Y items to J customers because they don't like their J meal. In short, the Y...
Feb 21, 15, 4:35 pm
Replies: 275
Views: 23,469
Posted By Andrew Yiu

Folks, don't have time to comment on every post...

Folks, don't have time to comment on every post (and certainly not an expert on private jets ;)) but a few comments in general:

- On 'could have just hidden this and done it anyways' - we've had...
Feb 7, 15, 1:11 pm
Replies: 23
Views: 1,721
Posted By Andrew Yiu

This is what it is.

This is what it is.
Dec 31, 14, 2:57 am
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

If you don't mind, are you able to PM or email me...

If you don't mind, are you able to PM or email me your flights/date for above and for your HKG flight since it has happened a few times on your flights (you don't need to tell me your name if you...
Dec 31, 14, 2:54 am
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Not supposed to - we're going to send a reminder...

Not supposed to - we're going to send a reminder to the airports telling them not to do this. We are targeting Jan to have separate lanes for zone 1 and 2 (all flights) for those who would like to...
Dec 17, 14, 7:15 pm
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

We can't do self boarding. Transport Canada...

We can't do self boarding. Transport Canada mandates us to do 100% in person ID checks at the gate prior to boarding.
Dec 17, 14, 6:37 pm
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Absolutely. As I always say - the better we...

Absolutely. As I always say - the better we enforce the rules, the better trained our customers will be. If we enforce the rules consistently then our customers will know what to expect and they...
Dec 17, 14, 6:28 pm
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

As mentioned somewhere at some point... We will...

As mentioned somewhere at some point... We will address this boarding by lane in Jan. Zone 1 and 2 will go to separate lanes likely in Jan. We don't have the space at most airport to do 5 different...
Nov 24, 14, 9:45 pm
Replies: 19
Views: 5,858
Posted By Andrew Yiu

This sometimes happen (and in this particular...

This sometimes happen (and in this particular case) because customers checked themselves in on the web then decide not to travel so they call and change/cancel their flight; this frees up a J seat...
Nov 18, 14, 4:38 pm
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Announcements will be revised to use zone...

Announcements will be revised to use zone numbers. For example - ...now invite customers in zones 1 and 2 to board... after zone 1 is completed.
Nov 18, 14, 4:30 pm
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

No problem. Happy to take suggestions & I'm...

No problem. Happy to take suggestions & I'm always open to adjust after launch. Do hope some of you understand as well we have constraints on our side as well before making accusations (not you...
Nov 18, 14, 8:29 am
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Open to adjustments after launch. In the end, a...

Open to adjustments after launch. In the end, a major component to this is agent enforcement regardless of what we do and we know we've got some work to do on that.

Does not work. Priority...
Nov 18, 14, 8:27 am
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Just to clear this up - this has always been the...

Just to clear this up - this has always been the policy even with the existing boarding process - customers needing extra time and those traveling with small children are currently invited to board...
Nov 18, 14, 4:17 am
Replies: 4,349
Views: 467,681
Posted By Andrew Yiu

Thanks for this reasonable post. A lot of...

Thanks for this reasonable post.

A lot of our gate areas don't support the space needed for 5 different lanes (for those of you who travel a lot, think about YUL domestic, YYC domestic, some of...
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