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May 10, 19, 3:29 pm
Replies: 805
Views: 74,485
Posted By cletraveler

UPDATE: This has finally been resolved. In...

UPDATE: This has finally been resolved. In particular, I received a refund of $2,226 from the Aspen St. Regis, which includes the $1,000 no show charge for each of 2 rooms plus tax. It took a...
Apr 4, 19, 12:30 pm
Replies: 805
Views: 74,485
Posted By cletraveler

OP here: to dispel any speculation, this remains...

OP here: to dispel any speculation, this remains completely unresolved. I will post some details when I have some spare time but, to date, the hotel manager and Marriott are holding firm on this. ...
Mar 25, 19, 6:40 am
Replies: 805
Views: 74,485
Posted By cletraveler

Completely unresolved! So far, I have only been...

Completely unresolved! So far, I have only been contacted by the hotel manager (in reply to my email to her) and she maintains that they are "unable at this time to refund this fee."

As for...
Mar 18, 19, 4:15 pm
Replies: 805
Views: 74,485
Posted By cletraveler

OP here - quick update: this remains unresolved...

OP here - quick update: this remains unresolved at this point.

BTW, for those of you ascribing that TA review to me, please don't. I happen to be perfectly OK with Sheratons. Also, if you have...
Mar 15, 19, 12:04 pm
Replies: 805
Views: 74,485
Posted By cletraveler

OP here - I am very thankful to Lucky at One Mile...

OP here - I am very thankful to Lucky at One Mile At a Time and to Gary at View From the Wing for picking up my story. Links below.

(https://onemileatatime.com/st-regis-aspen-cancelation-policy/)...
Mar 15, 19, 6:48 am
Replies: 805
Views: 74,485
Posted By cletraveler

Gadot: see your post #132...

Gadot: see your post #132 (https://www.flyertalk.com/forum/usertag.php?do=list&action=hash&hash=132) where you quoted my original post which says in part:



On what planet does this imply that...
Mar 14, 19, 6:32 pm
Replies: 69
Views: 9,998
Posted By cletraveler

I will consider doing this also for my very...

I will consider doing this also for my very similar situation (see https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1960699-outrageous-no-show-fee-incurred-st-regis-aspen.html) if this is not...
Mar 14, 19, 6:22 pm
Replies: 805
Views: 74,485
Posted By cletraveler

Thanks everyone. OP here. As suggested, I have...

Thanks everyone. OP here. As suggested, I have reached out to the hotel general manager via a lengthy and detailed email (with a cc to her regional VP). I have also reached out to Lurker via PM...
Mar 14, 19, 1:56 pm
Replies: 805
Views: 74,485
Posted By cletraveler

Says who? a computer? Just because some...

Says who? a computer? Just because some algorithm classifies a set of events as a "no show" does not make it so. Maybe to the computer system used by the hotel it is considered a "no show". Maybe...
Mar 14, 19, 8:03 am
Replies: 805
Views: 74,485
Posted By cletraveler

OP here - Sorry, GJT (Grand Junction) not GCM. ...

OP here - Sorry, GJT (Grand Junction) not GCM. Freudian slip perhaps as I am looking forward to a beach trip next. That would indeed be a tough trip by car!

For those asking and wanting some...
Mar 13, 19, 7:19 pm
Replies: 805
Views: 74,485
Posted By cletraveler

This is what I thought when I first noticed the...

This is what I thought when I first noticed the charges on the folios emailed to me the morning we were checking out. But see my original post. I took the issue to the front desk and spoke with a...
Mar 13, 19, 7:15 pm
Replies: 805
Views: 74,485
Posted By cletraveler

See post #41...

See post #41 (https://www.flyertalk.com/forum/usertag.php?do=list&action=hash&hash=41) above. These are the terms that were listed in my confirmation emails.

Separately, I rec'd a "Greetings"...
Mar 13, 19, 6:04 pm
Replies: 805
Views: 74,485
Posted By cletraveler

I agree that this is not my problem. This is...

I agree that this is not my problem. This is between St. Regis Aspen and Marriott. I don't really care what their arrangement is for payment between the 2 entities.
Mar 13, 19, 6:02 pm
Replies: 805
Views: 74,485
Posted By cletraveler

Op here - This is a nice angle that I had not...

Op here - This is a nice angle that I had not thought of. What is the definition of a "no-show"? In my original confirmation emails, the following is listed:

Cancellation Details
If you cancel...
Mar 13, 19, 4:39 pm
Replies: 69
Views: 9,998
Posted By cletraveler

Thought I would chime in on this thread too. As...

Thought I would chime in on this thread too. As mentioned, my incident is not the same but just eerily similar and occurred at the same shameless St. Regis Aspen.

To be fair, we were otherwise...
Mar 13, 19, 4:23 pm
Replies: 805
Views: 74,485
Posted By cletraveler

boolean64, I hear what you are saying re the T&C...

boolean64, I hear what you are saying re the T&C if I had made that booking later in time (e.g., after August 2018). Like many, I have other bookings that are not under the SPG T&C (they were made...
Mar 13, 19, 3:44 pm
Replies: 805
Views: 74,485
Posted By cletraveler

hotelboy and joakgarp, with respect, I think you...

hotelboy and joakgarp, with respect, I think you are both missing the point.

The rooms were already paid in full in points. The hotel is not out anything by me not showing up until the second...
Mar 13, 19, 2:50 pm
Replies: 805
Views: 74,485
Posted By cletraveler

I am fairly confident that I could get this...

I am fairly confident that I could get this covered under CC travel insurance. Flights were booked with points but taxes/security fees were paid with CSR card. I am planning to make a claim anyway...
Mar 13, 19, 2:41 pm
Replies: 805
Views: 74,485
Posted By cletraveler

Thanks margarita girl, good advice. That email...

Thanks margarita girl, good advice. That email has already been sent.

Also, in line with your other suggestion, I do plan to publicize this as much as possible to (1) make sure others are aware...
Mar 13, 19, 1:57 pm
Replies: 805
Views: 74,485
Posted By cletraveler

As a further data point on this, I have reviewed...

As a further data point on this, I have reviewed my "Latest Activity" for my Marriott account. It shows 4 new transactions on all the same day (my actual day of check-in): +360,000 points; -340,000...
Mar 13, 19, 12:54 pm
Replies: 805
Views: 74,485
Posted By cletraveler

Arrow Outrageous No-Show Fee Incurred At St. Regis Aspen

I booked 2 rooms for 5 nights at the St. Regis Aspen all on points. These were booked back in the first half of 2018 for a recent stay in March 2019. Unfortunately, our flight to ASE was cancelled...
Oct 23, 18, 5:25 am
Replies: 882
Views: 162,922
Posted By cletraveler

Seems transfers to AA may occur overnight...

Seems transfers to AA may occur overnight sometime between Monday and Tuesday.

Transferred 240,000 points on 10/3/18 - 100,000 AA points posted Tuesday 10/9/18
Transferred 240,000 points on...
Aug 23, 18, 7:46 am
Replies: 588
Views: 111,830
Posted By cletraveler

Regarding making $75K in eligible purchases in a...

Regarding making $75K in eligible purchases in a calendar year: if I can make $75K in 2018, how long is platinum elite status good for? Through end of 2019?
Oct 5, 15, 8:00 am
Oct 1, 15, 10:47 am
Replies: 8
Views: 1,316
Posted By cletraveler

Thanks for the replies. @Doc Savage: yes, I...

Thanks for the replies.

@Doc Savage: yes, I will do my best to cancel if I don't need the flight. I only wanted to know if I absolutely had to cancel or not. I agree it is better to not abuse so...
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