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Search: Posts Made By: ylwae
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Mar 1, 20, 11:44 am
Replies: 5,560
Views: 751,592
Posted By ylwae

Told at check-in today that my Altitude number...

Told at check-in today that my Altitude number was missing (though itís on my confirmation), so thatís why I couldnít select a preferred seat or check in a bag for free.

Agent said this is all...
Feb 29, 20, 3:40 pm
Replies: 5,560
Views: 751,592
Posted By ylwae

AC app and website are pure garbage, not much...

AC app and website are pure garbage, not much worse than the airline overall. Can’t select seats, they want to charge me for luggage, and ultimately was told I can’t check in at all. For a domestic...
Feb 29, 20, 3:37 pm
Feb 29, 20, 1:42 pm
Replies: 147
Views: 19,523
Posted By ylwae

About as successful as trying to get them on the...

About as successful as trying to get them on the phone for same-day issues (now of course with no option to leave a callback number). And many of the younger concierges have a ďno-can-doĒ attitude.
Feb 29, 20, 11:10 am
Replies: 338
Views: 38,464
Posted By ylwae

Was supposed to fly to CDG yesterday for a...

Was supposed to fly to CDG yesterday for a meeting. That meeting was cancelled due to virus concerns just a couple of hours before departure. Seems unnecessary to me but what can I do.

Since the...
Feb 1, 20, 1:46 pm
Replies: 2,695
Views: 392,147
Posted By ylwae

Watch out for the harissa cod, though. It was...

Watch out for the harissa cod, though. It was cooked on the outside and completely raw on the inside when I ordered it. Profuse apologies from the staff ensued.
Feb 1, 20, 1:29 pm
Replies: 40
Views: 4,488
Posted By ylwae

Last week I arrived on AC 057 and was connecting...

Last week I arrived on AC 057 and was connecting to YVR. The DXB bags were coming out on the same belt as bags from GRU. Some people who were with me in the J cabin had their priority-tagged bags...
Jan 22, 20, 12:47 am
Replies: 63
Views: 8,618
Posted By ylwae

Last time this happened to me (misconnecting from...

Last time this happened to me (misconnecting from the often-delayed AC 057), AC refunded me $300 or so when I was placed on a mainline A320 to YVR rather than the ďSignature ServiceĒ B789 I had...
Jan 22, 20, 12:40 am
Replies: 12
Views: 1,765
Posted By ylwae

Possibly targeted. I havenít received it.

Possibly targeted. I havenít received it.
Jan 16, 20, 5:20 pm
Replies: 5,560
Views: 751,592
Posted By ylwae

So far Iíve been on the phone for over an hour...

So far Iíve been on the phone for over an hour with an agent on the SE line as she and various help desk people try to make this booking. Theyíre getting errors with the pass too and not sure what to...
Jan 15, 20, 11:03 pm
Replies: 5,560
Views: 751,592
Posted By ylwae

Can't book anything using my flight pass--not on...

Can't book anything using my flight pass--not on the web, not on the app, not with phone or iPad, not with desktop, and regardless of the browser. It's either an error message (app) or being unable...
Jan 13, 20, 8:33 pm
Replies: 123
Views: 19,099
Posted By ylwae

Can't buy a flight pass today, either. Just...

Can't buy a flight pass today, either. Just "Loading flight pass" with the little red airplane circling idiotically on the page. Maybe that's weather related too.
Nov 23, 19, 6:13 pm
Replies: 493
Views: 91,277
Posted By ylwae

Oh, and the locator string for previously booked...

Oh, and the locator string for previously booked flights has changed. If this is a normal part of the changeover and not some IT error, I wish they had said something about it.
Nov 23, 19, 4:00 pm
Replies: 493
Views: 91,277
Posted By ylwae

Yes, the app is mostly useless. At least it...

Yes, the app is mostly useless. At least it doesn't close immediately after launching as often as it used to.

As an added bonus, I can't select seats on aircanada.com so far today.
Nov 5, 19, 11:05 pm
Replies: 35
Views: 5,938
Posted By ylwae

15-20 minutes in the lav seems unfair to other...

15-20 minutes in the lav seems unfair to other passengers.
Oct 4, 19, 2:54 pm
Replies: 57
Views: 13,728
Posted By ylwae

We don't know the full story but I see no reason...

We don't know the full story but I see no reason right now to disbelieve the passenger. AC's customer service when it comes to personal interactions (and with the exception of the concierges) still...
Sep 1, 19, 8:04 pm
Replies: 114
Views: 6,873
Posted By ylwae

M. Rarely hit the 50 segment mark, because I...

M. Rarely hit the 50 segment mark, because I donít fly AC if possible after 100K miles.
Aug 31, 19, 11:29 am
Replies: 536
Views: 49,696
Posted By ylwae

If only Air Canada could be held responsible more...

If only Air Canada could be held responsible more often for the other indignities (those not covered by statute) it visits on customers.
Aug 11, 19, 11:48 am
Replies: 61
Views: 6,238
Posted By ylwae

I could be considered a top-tier flyer as well,...

I could be considered a top-tier flyer as well, and my experience with Air Canada has been different from yours. AC is consistently mediocre from many perspectives, whether the often indifferent...
Aug 8, 19, 10:44 am
Replies: 61
Views: 6,238
Posted By ylwae

Company and executives doing great. The airline...

Company and executives doing great. The airline itself is still just blah.
Jun 22, 19, 12:54 pm
Replies: 149
Views: 16,835
Posted By ylwae

Now it's clear why the aircraft are so often less...

Now it's clear why the aircraft are so often less than well maintained. If the groomers don't notice a sleeping person, it makes perfect sense that they wouldn't notice used socks, crumbs, dirt and...
Mar 17, 19, 2:51 pm
Replies: 147
Views: 19,523
Posted By ylwae

Last time I was at CDG, the concierge emailed me...

Last time I was at CDG, the concierge emailed me to let me know that my outbound was delayed by four hours. That was nice, though it was when I was already at the airport and had already rerouted to...
Mar 17, 19, 2:47 pm
Replies: 147
Views: 19,523
Posted By ylwae

And whatís the value in this apparent expansion...

And whatís the value in this apparent expansion if you canít reach anyone or leave a callback number?
Mar 17, 19, 2:02 pm
Replies: 147
Views: 19,523
Posted By ylwae

I’ve made a couple of dozen attempts to contact a...

I’ve made a couple of dozen attempts to contact a concierge this year for same-day travel issues, and have not been able to speak with anyone. It seems the callback option has been removed. While the...
Jan 15, 19, 5:39 pm
Replies: 496
Views: 90,243
Posted By ylwae

My BCNX experience

For the first time ever, I landed at a remote gate at YYZ. I thought about how classy it would be if a car arrived there to pick me up instead of the bus. One guess as to whether it did or not. If...
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