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Aug 1, 19, 2:36 pm
Replies: 144
Views: 39,437
Posted By cliff_rock

I booked a one-way RNO-ORD for 11.5K miles on...

I booked a one-way RNO-ORD for 11.5K miles on Tuesday evening. Not quite 48 hours later, it's gone down to 9K miles. I called to ask about changes, and agent said it is literally none allowed. I...
Jan 8, 19, 11:25 am
Replies: 172
Views: 27,530
Posted By cliff_rock

Update, I was not charged the $15 Local Fee on my...

Update, I was not charged the $15 Local Fee on my final folio at the Sheraton Grand. I didn't complain or ask about it, it just didn't happen. Strange given that it's clearly shown on the actual...
Dec 11, 18, 4:50 pm
Replies: 83
Views: 25,340
Posted By cliff_rock

We have 3 kids and I've pretty much always...

We have 3 kids and I've pretty much always searched rooms for 5 on SPG.com. It's never been a problem with extra fees for the kids, at least without some very clear explanation or obvious rationale...
Dec 11, 18, 4:28 pm
Replies: 172
Views: 27,530
Posted By cliff_rock

Have a stay coming up at Sheraton Grand Downtown,...

Have a stay coming up at Sheraton Grand Downtown, and I'm booking two rooms (family). I'm already practicing my calming breaths because I see I'll be charged $15/room/day "Local Fee". Pretty steep...
Oct 24, 18, 11:24 am
Replies: 139
Views: 13,360
Posted By cliff_rock

It took a month and a couple inquiries, but the...

It took a month and a couple inquiries, but the 25K points were returned to my account from my September cancellation.

In the meantime, I've cancelled other rewards and the points were...
Oct 16, 18, 10:01 am
Replies: 139
Views: 13,360
Posted By cliff_rock

I had a Marriott award booked back in February. ...

I had a Marriott award booked back in February. Cancelled it in September, and haven't gotten my points back. Contacted support and got a case number two weeks ago, but still no points. Very...
Aug 24, 18, 11:48 am
Replies: 7
Views: 1,312
Posted By cliff_rock

Yes. I have missing stays in history, as well as...

Yes. I have missing stays in history, as well as the overall YTD count of nights looks off.
Dec 15, 16, 12:50 pm
Replies: 597
Views: 102,700
Posted By cliff_rock

I literally missed the booking window by a day. ...

I literally missed the booking window by a day. A little heads-up might have been helpful. Bummer.
Dec 13, 16, 3:54 pm
Replies: 597
Views: 102,700
Posted By cliff_rock

I'm trying to redeem Starpoints for bookings at...

I'm trying to redeem Starpoints for bookings at Caesars in March. I linked my account yesterday, and everything was fine while I kicked the tires. I went back today to firm up plans, and I can't...
Aug 11, 16, 11:12 am
Replies: 734
Views: 131,611
Posted By cliff_rock

Thanks mods for the relocation - - I looked for...

Thanks mods for the relocation - - I looked for an FAQ but missed it.

Thanks bakster for the confirmation of my understanding.
Aug 11, 16, 10:26 am
Replies: 734
Views: 131,611
Posted By cliff_rock

Noob question: credit for Oneworld partners

Hey all-

AA Plat new to the program after time with UA and DL. I have to book a trip ORD-MUC (coach), and it looks like I'll need to choose some combo of flights operated by AA, BA, IB, and/or...
Sep 3, 15, 1:53 pm
Replies: 13
Views: 1,610
Posted By cliff_rock

It worked fine for me yesterday using an Android...

It worked fine for me yesterday using an Android device. My guess would be it's a problem with the latest iOS app and not a policy change.
Sep 3, 15, 9:53 am
Replies: 4,514
Views: 1,074,792
Posted By cliff_rock

Brent Musburger was hanging in the SLC SkyClub...

Brent Musburger was hanging in the SLC SkyClub yesterday afternoon.
Aug 18, 15, 9:21 am
Replies: 37
Views: 4,577
Posted By cliff_rock

Had it at SFO and it was great. Also enjoyed my...

Had it at SFO and it was great. Also enjoyed my first post-Gordon's era gin and tonic.
Aug 11, 15, 4:49 pm
Replies: 7
Views: 1,089
Posted By cliff_rock

The reason they can't advertise the rock-bottom...

The reason they can't advertise the rock-bottom lowest price is because it may not be available for all fights, dates, and the life of the ad. Then they will get hit with a DOT advertising complaint...
Jun 30, 15, 3:34 pm
Replies: 87
Views: 9,656
Posted By cliff_rock

Ha, you made me look. I didn't get a thank you...

Ha, you made me look. I didn't get a thank you :(

FYI, I had a recent service issue that sent some miles my way, and they were labelled: "CUSTOMER RELATIONS BONUS MILES"
Jun 12, 15, 1:41 pm
Replies: 2
Views: 4,830
Posted By cliff_rock

I'm not sure that's correct. It's not uncommon...

I'm not sure that's correct. It's not uncommon for US airlines to be "merchant of record" on purchases via an OTA such as Orbitz. Wouldn't that make the purchases eligible, as generally described...
May 20, 15, 1:27 pm
Replies: 78
Views: 5,773
Posted By cliff_rock

I'd guess they're looking to poach the employees...

I'd guess they're looking to poach the employees with special language skills, too. They are competing on the same routes where DL [and others] need those skills.
May 18, 15, 4:11 pm
Replies: 15
Views: 6,382
Posted By cliff_rock

The Sheraton has a lot of Jr Suites and other...

The Sheraton has a lot of Jr Suites and other full Suites that may give you the best shot at using SNA.
Apr 30, 15, 3:02 pm
Replies: 36
Views: 6,629
Posted By cliff_rock

Though I'm local, I just booked 5 nights for a...

Though I'm local, I just booked 5 nights for a stay during a home project. Really astounding that they charge $10/night fee. Per Plat Concierge, the fee covers bottled water, local phone calls,...
Apr 16, 15, 9:50 am
Replies: 81
Views: 35,117
Posted By cliff_rock

I really don't see the harm in sleeping in a...

I really don't see the harm in sleeping in a chair. I guess you were blocking out potential Luxury Bar patrons? However, much easier to drink while standing than sleep.
Feb 23, 15, 11:43 am
Replies: 36
Views: 3,457
Posted By cliff_rock

I fly DL out of Chicago, given that I was a...

I fly DL out of Chicago, given that I was a frequent traveller to ATL. It unfortunately doesn't matter much that there aren't many DL elites based in Chicago. For anywhere you want to fly, you'll...
Feb 6, 15, 10:49 am
Replies: 561
Views: 71,158
Posted By cliff_rock

Choose "advanced search" under the large blue...

Choose "advanced search" under the large blue "Find Flights" button. Then choose "my dates are flexible (calendar view)" from the Advanced Search page.
Aug 15, 14, 9:21 am
Replies: 593
Views: 65,472
Posted By cliff_rock

I visited ATL F & E yesterday afternoon. I'm...

I visited ATL F & E yesterday afternoon. I'm pretty underwhelmed by the whole change.
Jul 28, 14, 10:29 pm
Replies: 196
Views: 40,979
Posted By cliff_rock

I recently stayed here for 5 nights using points,...

I recently stayed here for 5 nights using points, then paid to upgrade to a 2BR suite (necessary for a family of 5). This hotel is great, but as others have noted don't expect Platinum pampering.
...
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