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Search: Posts Made By: tfong007
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Jan 8, 20, 9:29 am
Replies: 61
Views: 11,603
Posted By tfong007

Same thing happened to me a few days ago. Called...

Same thing happened to me a few days ago. Called in and the first agent was like Marriott can change the amounts anytime and that a supervisor would say the same thing. I insisted on a supervisor...
Jan 1, 20, 6:48 pm
Replies: 33
Views: 6,033
Posted By tfong007

At this stage Marriott does not care for customer...

At this stage Marriott does not care for customer opinions or comments. They have made it crystal clear. Its not even a low priority. All they care about is increasing shareholder value each...
Dec 25, 19, 1:30 pm
Replies: 134
Views: 47,294
Posted By tfong007

I think they should just make kids only lounges.

I think they should just make kids only lounges.
Dec 14, 19, 10:53 am
Replies: 22
Views: 4,800
Posted By tfong007

DYKWIA?

DYKWIA?
Dec 10, 19, 8:42 am
Replies: 35
Views: 6,928
Posted By tfong007

When I see a stain in my hotel room. I right...

When I see a stain in my hotel room. I right immediately to [email protected] The only issue is the response time, takes a year or two.
Nov 4, 19, 3:00 pm
Replies: 48
Views: 5,530
Posted By tfong007

I am also allergic. From all my stays less than...

I am also allergic. From all my stays less than 5% bother to read my profile. That is from the Starwood side. Why do they even bother with a profile. Just another useless set of fields we need to...
Jun 15, 19, 1:10 pm
Replies: 13
Views: 1,746
Posted By tfong007

All scams. Just ask them for a number to call...

All scams. Just ask them for a number to call them back and I can guarantee you that they will hang up.
Apr 19, 19, 3:06 pm
Replies: 324
Views: 48,219
Posted By tfong007

From my perspective the service is continuing to...

From my perspective the service is continuing to worsen. I sent an email to the customer service 5 days ago after logging in. Not a response other than the immediate one. I honestly doubt I will...
Apr 12, 19, 9:30 am
Replies: 51
Views: 3,600
Posted By tfong007

Have no fear. Next year its gonna be JOE DOG...

Have no fear. Next year its gonna be JOE DOG CATCHER.
Apr 10, 19, 8:21 am
Replies: 24
Views: 2,246
Posted By tfong007

This dbag needs to be fired. Paying him 15mm...

This dbag needs to be fired. Paying him 15mm last year is a true slap in any customers face. Joe Dog Catcher could do a better job.
Apr 7, 19, 6:23 pm
Replies: 27
Views: 3,398
Posted By tfong007

I have numerous one star reviews that I would...

I have numerous one star reviews that I would have completed. I have never in 15 years been given an option to leave a review for a Marriott stay.
Mar 29, 19, 3:08 pm
Replies: 76
Views: 19,470
Posted By tfong007

These people on Taobao are super shady. They are...

These people on Taobao are super shady. They are using a status match to get people status. There is no way for Marriott to verify if you have actually stayed at a competitor at all. For example...
Mar 29, 19, 12:12 pm
Replies: 9
Views: 1,325
Posted By tfong007

I believe it was a promo run years ago. Haven't...

I believe it was a promo run years ago. Haven't heard that term in years.
Mar 27, 19, 8:06 am
Replies: 23
Views: 6,248
Posted By tfong007

At this stage of this debacle. I am secretly...

At this stage of this debacle. I am secretly hoping that Marriott will step up. Many of us are past the point of no return.
Mar 25, 19, 7:44 am
Replies: 194
Views: 19,377
Posted By tfong007

Really tough situation. The hotel is clearly...

Really tough situation. The hotel is clearly looking out for its own best interest. I hope that you can get some sort of compensation from them.
Mar 23, 19, 10:24 am
Replies: 324
Views: 48,219
Posted By tfong007

Had the worst experience ever calling the...

Had the worst experience ever calling the customer service number yesterday. I have avoided calling them these past few months. Called in because my account said it was under audit and was totally...
Mar 22, 19, 5:57 pm
Replies: 324
Views: 48,219
Posted By tfong007

Got the message my account was under audit....

Got the message my account was under audit. Called in and after a 20 minute wait. The agent was extremely rude and literally hung up on me. Is this what we are to expect?
Mar 20, 19, 8:10 am
Replies: 22
Views: 4,041
Posted By tfong007

Instead of advertising. Why don't they spend...

Instead of advertising. Why don't they spend some money on customer service and trying to retain some of their top customers?
Mar 16, 19, 8:52 pm
Replies: 672
Views: 142,948
Posted By tfong007

I would say at minimum 300 USD for a night. I...

I would say at minimum 300 USD for a night. I have one I am sitting on.
Mar 15, 19, 9:52 am
Replies: 54
Views: 7,125
Posted By tfong007

I think that we are all hoping that someone in...

I think that we are all hoping that someone in Marriott management is going to start paying attention to our comments as our unhappiness. Don't know what kind of collective spending power we as a...
Mar 14, 19, 6:07 pm
Replies: 92
Views: 7,681
Posted By tfong007

I have started to stay at some boutique hotels. ...

I have started to stay at some boutique hotels. Some of the options out there are surprisingly good. The price was 25% less than the local Marriott and Westin. I didnt know that mid level hotels...
Mar 14, 19, 9:29 am
Replies: 92
Views: 7,681
Posted By tfong007

Only good thing at the time was paying executive...

Only good thing at the time was paying executive class and flying in a legacy Canadian craft in an actual first class seat. Oh those were the days.
Mar 13, 19, 5:11 pm
Replies: 573
Views: 82,127
Posted By tfong007

I got the exact same thing today. It blows my...

I got the exact same thing today. It blows my mind that it took them a month to come up with that garbage. Its a truly pathetic effort. I dont even understand why they bothered with this.
Mar 11, 19, 9:20 am
Replies: 60
Views: 5,050
Posted By tfong007

I have had cases open for 6 months. I would say...

I have had cases open for 6 months. I would say I have been pretty patient. I am not holding my breath waiting for a response.
Mar 11, 19, 9:16 am
Replies: 1,371
Views: 164,171
Posted By tfong007

What I dont get is why I need to enter my...

What I dont get is why I need to enter my username and pw each and everytime I log in? Regardless of clicking the remember me button.
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