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Feb 4, 14, 5:21 pm
Replies: 304
Views: 77,001
Posted By HW75

We have not asked for a cancellation YET- pending...

We have not asked for a cancellation YET- pending on what their offer is. However we have non-refundable airfare. We only booked Aruba for Westin, and would prefer to be relocated to another...
Feb 4, 14, 11:47 am
Replies: 304
Views: 77,001
Posted By HW75

Respectfully it is not about being right. It is...

Respectfully it is not about being right. It is about treating your loyal customers well. The customers who have supporting your brand for many many years. As you know, it is not that easy to just...
Feb 4, 14, 11:23 am
Replies: 304
Views: 77,001
Posted By HW75

You are correct that it is the "rule". But...

You are correct that it is the "rule". But please keep in mind we were not given the option to change destinations, or choose a new venue due to the sale. We are absolutely stuck with whatever they...
Feb 3, 14, 2:20 pm
Replies: 304
Views: 77,001
Posted By HW75

KENNECTED, We called SPG and were advised...

KENNECTED,

We called SPG and were advised that we would not receive the stay credit because we were not staying at an SPG property. I remain hopeful that, that too was misinformation due to an...
Feb 3, 14, 2:00 pm
Replies: 304
Views: 77,001
Posted By HW75

Flews2014, In addition to losing the hotel of our...

Flews2014, In addition to losing the hotel of our choice, we are losing our stays. We have 10 nights booked at 80,000 points. How much out of pocket expense do you think it would take to earn those...
Feb 3, 14, 1:16 pm
Replies: 304
Views: 77,001
Posted By HW75

Flews2014 you are out of line. As a loyal SPG...

Flews2014 you are out of line. As a loyal SPG platinum member for 10+ years people like Edavid and I have certainly paid and earned our points. I booked in October and am waiting for my new hotel as...
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