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Search: Posts Made By: LHrelate
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Replies: 80
Views: 9,683
Posted By LHrelate

Exclamation Indefinite Hiatus of LHrelate

Hi everyone,

By now some of you have heard the news that I am relocating next month from New York to my hometown of Houston for personal reasons.

While I am looking forward to being near all of...
Replies: 15
Views: 1,255
Posted By LHrelate

LH.com server rebooting

Site is unavailable at the moment for all POS; FRA expects it to be functional again in about a half hour.

Sorry for inconvenience!


Best
Michelle
Replies: 699
Views: 122,003
Posted By LHrelate

Hi seat 1a, Your suggestion is not a new one...

Hi seat 1a,

Your suggestion is not a new one as I'm sure you can imagine :)

Unfortunately it is all about security and is the same for all passengers regardless of cabin or status.

One thing...
Replies: 699
Views: 122,003
Posted By LHrelate

Hi Ari, M&M also agrees that your boss would...

Hi Ari,

M&M also agrees that your boss would not need to be present for you to use the SWU.

I'll share your comments with my colleagues in ORD in case they are not aware.


Best,
Michelle
Replies: 699
Views: 122,003
Posted By LHrelate

Hi James, Once you are checked in online,...

Hi James,

Once you are checked in online, upgrading against cash or miles could be an issue depending how much time is left until check-in closes. In order to process an upgrade, the flight...
Replies: 699
Views: 122,003
Posted By LHrelate

@Zuko: my understanding is also as Lack has...

@Zuko: my understanding is also as Lack has posted... if this is not the policy that was applied please write me an email and I will ask Customer Relations to look into it for you.


Best
Michelle
Replies: 85
Views: 6,038
Posted By LHrelate

Hi all, Lounge management is informed and...

Hi all,

Lounge management is informed and assures me they take the reports very seriously.


Best
Michelle
Replies: 699
Views: 122,003
Posted By LHrelate

Okay, I understand now. Let me do some...

Okay, I understand now.

Let me do some checking and I will let you know.
Replies: 699
Views: 122,003
Posted By LHrelate

Hi i7654, In order to have a look I would...

Hi i7654,

In order to have a look I would need the PNR. Please go to http://www.lufthansa-usa.com/relate and enter it there (you can also copy/paste what you wrote here so if I need to forward...
Replies: 18
Views: 1,803
Posted By LHrelate

That's great news, I'll check if it will fix all...

That's great news, I'll check if it will fix all affected accounts.

If you have sent me your details yesterday or today to have the HON counter checked, please check your account again and let me...
Replies: 18
Views: 1,803
Posted By LHrelate

Hi dre_techie, Please feel free to mention...

Hi dre_techie,

Please feel free to mention every place that LPJ was unprofessional if it will make you feel better or if it will help us improve. List it publicly if you wish, or privately to me....
Replies: 18
Views: 1,803
Posted By LHrelate

[deleted]

[deleted]
Replies: 18
Views: 1,803
Posted By LHrelate

Hi GBM.flights, The promotion was intended...

Hi GBM.flights,

The promotion was intended to bring in LPJ bookings, which it definitely did. I know that the response has exceeded expectations.

[deleted]


Best,
Michelle
Replies: 699
Views: 122,003
Posted By LHrelate

If there is one I will find it ;) Best, ...

If there is one I will find it ;)


Best,
Sherlock
Replies: 699
Views: 122,003
Posted By LHrelate

@DUF:...

@DUF: http://www.flyertalk.com/forum/13980350-post19.html
Replies: 19
Views: 2,168
Posted By LHrelate

Hi all, Again this is something for which I...

Hi all,

Again this is something for which I need a few examples...

Please email me specifics about times it happened and include your account number/name/flight details so that I have something...
Replies: 16
Views: 1,610
Posted By LHrelate

Hi all, Our YouTube channel...

Hi all,

Our YouTube channel (http://www.youtube.com/lufthansa) will also launch tomorrow, and the event will be streamed live on our Facebook page (http://www.facebook.com/lufthansa) as well.
...
Replies: 18
Views: 1,803
Posted By LHrelate

LPJ 5x promotion

Hi all,

With the help of one (very young!!) SEN today I realized there exists a calculation error in some cases of the LPJ promo whereby the 40k extra miles for one LPJ segment are shown on the...
Replies: 699
Views: 122,003
Posted By LHrelate

Sorry for late replies but I didn't get an email...

Sorry for late replies but I didn't get an email from the thread subscription this time for some reason :(

@DUF: Several carriers have booking classes harmonized with LH at least for fare...
Replies: 699
Views: 122,003
Posted By LHrelate

DML, synd: Glad to hear on both counts, thank you...

DML, synd: Glad to hear on both counts, thank you for the update!

linhard04: Could you please copy/paste that into the form at http://www.lufthansa-usa.com/relate along with your personal details...
Replies: 699
Views: 122,003
Posted By LHrelate

nigos: handled by PM DML: Sorry about your...

nigos: handled by PM

DML:
Sorry about your trip :( That was a real catastrophe for everyone! Go to LH.com > Help & Contact > Complaints & Compliments > via post or fax and choose your country to...
Replies: 187
Views: 29,875
Posted By LHrelate

Hi all, Just wanted to drop a quick note...

Hi all,

Just wanted to drop a quick note since I've heard from some who are disappointed that the A380 will not serve JFK (yet) as Mr. Mayrhuber had indicated at SMD in November.

The...
Replies: 3
Views: 1,088
Posted By LHrelate

Exclamation FOCUS system downtime 27APR 22:30 CET-28APR 01:00 CET

Hi everyone,

Please note that during the time above login to M&M on LH.com or MAM.com will not be possible due to planned maintenance.


Thanks for your understanding :)
Michelle
Replies: 650
Views: 61,610
Posted By LHrelate

Hi Henry, Try on LH.com under "Help &...

Hi Henry,

Try on LH.com under "Help & Contact" (top of page), then "Complaints & Compliments" then "post or fax" and choose your country to get the proper address.

Again, volume is much higher...
Replies: 650
Views: 61,610
Posted By LHrelate

Hi all, Friday I was working on other things...

Hi all,

Friday I was working on other things and did not get a chance to see fbflyer's dilemma - it is probably too late now I guess :(

fbflyer, if there's still time for me to look at your...
Showing results 1 to 25 of 535
 


 
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