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Search: Posts Made By: marcusr
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May 29, 17, 1:52 am
Replies: 201
Views: 41,424
Posted By marcusr

A set up that sounds like that your data centre...

A set up that sounds like that your data centre will never lose power, but even centres like that do still lose power. I still remember the one I had kit in back in 2000 that couldn't start its...
Oct 2, 15, 6:20 am
Replies: 73
Views: 10,164
Posted By marcusr

I'm Bronze, and I'm sitting in row 1 to Sweden...

I'm Bronze, and I'm sitting in row 1 to Sweden this afternoon. And I just moved to row 1 for the flight back on Monday. I'm only able to do this 72 hours out, as it's always been, but definitely...
Dec 22, 14, 1:43 am
Replies: 3,360
Views: 696,991
Posted By marcusr

On one of my visits to the BA SIMs we did a full...

On one of my visits to the BA SIMs we did a full landing to the extent of pulling up at the terminal, by coming off the runway and following the roads on the ground - I think it was into Nice. So...
Dec 12, 14, 12:14 pm
Replies: 237
Views: 20,185
Posted By marcusr

Sometimes they argue over the smallest things -...

Sometimes they argue over the smallest things - all I wanted was the first night's accommodation paid as I was rebooked the next day, but they consider that to come under delay insurance, which...
Dec 12, 14, 11:45 am
Replies: 237
Views: 20,185
Posted By marcusr

As someone still waiting for my payout after a 12...

As someone still waiting for my payout after a 12 month trip through the Financial Ombudsman scheme after last year's NATS failure, don't bank too much on that insurance, especially if you are with...
Sep 28, 14, 11:35 am
Replies: 24
Views: 2,457
Posted By marcusr

Smile These things take a while, but I received a final...

These things take a while, but I received a final decision from the Financial Ombudsman Service this weekend that found in my favour and that it was fair and reasonable for me to expect my claim for...
Sep 17, 14, 12:59 am
Replies: 2,858
Views: 415,374
Posted By marcusr

I had my first flights in the new seats last...

I had my first flights in the new seats last week. In CE for me I perceived them as being cramped. I'm 6ft and it's the first time in CE that I've felt my knees were too close to the seat in...
Sep 9, 14, 12:42 am
Replies: 10
Views: 1,834
Posted By marcusr

Yes it is, if you buy via gate 365 ...

Yes it is, if you buy via gate 365

http://www.britishairways.com/travel/eshop/public/en_gb

It was 2 Avios per 1 spent last time I used it, but often doesn't apply to high demand items such as...
Jul 17, 14, 3:46 am
Replies: 9
Views: 1,396
Posted By marcusr

The OP is changing from a BA number to a CX...

The OP is changing from a BA number to a CX number - a common thing for holders of the Marco Polo Gold card to do for BA flights as discussed previously in great detail. The BA site won't let you do...
Jul 17, 14, 2:22 am
Replies: 9
Views: 1,396
Posted By marcusr

Because it's the a way to change your FF number...

Because it's the a way to change your FF number on a BA booking, where the BA site won't let you.

I'm doing the same this morning, and Finnair doesn't work (but it is working for changing Finnair...
Jun 22, 14, 1:29 pm
Replies: 511
Views: 69,302
Posted By marcusr

As a vegetarian my heart always sinks when I see...

As a vegetarian my heart always sinks when I see mushroom risotto as the only non-meat choice. It's probably the least imaginative option that can be offered (perhaps only penne pasta is worse), and...
Feb 12, 14, 1:27 am
Replies: 38
Views: 5,041
Posted By marcusr

I think even with online bookings you have 24...

I think even with online bookings you have 24 hours to phone up and make corrections without charge. I did it for a friend where I put her name as Jacky instead of Jacqueline.
Feb 2, 14, 12:06 pm
Replies: 24
Views: 2,457
Posted By marcusr

Of course, as I began this thread, I expect them...

Of course, as I began this thread, I expect them to try and get out of paying out however they can, and your interpretation seems to match their view based on their response so far.

It's wholly...
Feb 2, 14, 11:39 am
Replies: 24
Views: 2,457
Posted By marcusr

As a whole though, the insurance covers me for...

As a whole though, the insurance covers me for delay, for cancelling the whole trip, and for having to curtail my trip. Which means if I miss the last day of my holiday I get compensated for it,...
Feb 2, 14, 11:34 am
Replies: 24
Views: 2,457
Posted By marcusr

I'm not a lawyer, but doesn't the whole sentence...

I'm not a lawyer, but doesn't the whole sentence after the comma apply, so

", or a transportation accident which means you no longer want to go on Your Trip"

rather than that final clause...
Feb 2, 14, 9:39 am
Replies: 24
Views: 2,457
Posted By marcusr

CANCELLING, POSTPONING AND ABANDONING YOUR TRIP ...

CANCELLING, POSTPONING AND ABANDONING YOUR TRIP
YOUR BENEFITS

this benefit applies to the costs for Your unused travel, accommodation, excursions and leisure activities that have been paid for or...
Feb 2, 14, 9:34 am
Replies: 24
Views: 2,457
Posted By marcusr

Here's the policy summary: ...

Here's the policy summary:

http://www.americanexpress.com/uk/platinumcard/Platinum_SOB.pdf

Section Page 6.6 "if You cancel, postpone, change or abandon Your Trip" section.

Thanks!
Feb 2, 14, 9:32 am
Replies: 24
Views: 2,457
Posted By marcusr

I ended up travelling home and spending the night...

I ended up travelling home and spending the night in my own bed, so hardly the holiday I was expecting. And I paid for a hotel I didn't use. Therefore I'm out of pocket, and expect my travel...
Feb 1, 14, 11:48 am
Replies: 24
Views: 2,457
Posted By marcusr

Thanks for the positive support. It's AXA who are...

Thanks for the positive support. It's AXA who are rejecting the claim at the moment. I'll follow your advice and raise a complaint with Amex at the same time.
Feb 1, 14, 6:37 am
Replies: 24
Views: 2,457
Posted By marcusr

To follow up, I'll be complaining to the...

To follow up, I'll be complaining to the Financial Ombudsman as the Amex policy document says:

CANCELLING, POSTPONING AND ABANDONING YOUR TRIP

YOUR BENEFITS

this benefit applies to the...
Feb 1, 14, 6:25 am
Replies: 24
Views: 2,457
Posted By marcusr

Unhappy AMEX travel insurance and the ATC meltdown

Because of the ATC issues back in December we were unable to fly on the Saturday as booked and instead had to fly the next day. We were booked in a hotel for that Saturday night, before continuing...
Jan 7, 14, 11:24 am
Replies: 1,901
Views: 265,541
Posted By marcusr

Happy to report that after a review BA have now...

Happy to report that after a review BA have now paid all the travel expenses, plus the costs of leaving our luggage at the airport overnight, so whilst it's a shame this wasn't their immediate...
Jan 6, 14, 2:32 pm
Replies: 1,901
Views: 265,541
Posted By marcusr

Is compensation due for all passengers on a booking?

I was caught up in the ATC problems on Dec 7th. The short version is after a very long day at the airport rebooked from a 13:00 flight to a 17:00 flight that was finally cancelled at 20:45 due to no...
Dec 14, 13, 10:04 am
Replies: 7
Views: 1,686
Posted By marcusr

I made the walk through the gate (23) and back...

I made the walk through the gate (23) and back through arrivals on Saturday. The bloke on the passport check asked where I had come from - "here" was enough to get me through.

Interesting they use...
Dec 7, 13, 12:16 pm
Replies: 166
Views: 22,808
Posted By marcusr

Currently in Galleries waiting for the 17:00 to...

Currently in Galleries waiting for the 17:00 to Oslo (rebooked from the 13:05) now delayed to 19:30.

I've been here long enough to see the pre-lunch, lunch, afternoon tea and dinner choices. I...
Showing results 1 to 25 of 168
 

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