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Search: Posts Made By: itsaboutthejourney
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Jan 20, 20, 1:54 pm
Replies: 390
Views: 74,701
Posted By itsaboutthejourney

They are indeed good for all day, including Happy...

They are indeed good for all day, including Happy Hour



No access unless you have a room on those floors (per my experience in late 2019)
Dec 17, 19, 4:50 pm
Replies: 0
Views: 883
Posted By itsaboutthejourney

PVR: Sheraton Refused To Host Their Gay Wedding, So Hilton Offered To Do It For Free

Not sure if this is one rogue hotel, but great move by Hilton to step in and save the day.
...
Aug 25, 19, 6:53 pm
Replies: 185
Views: 32,190
Posted By itsaboutthejourney

Thank you for adding to the wikis. I'm sure...

Thank you for adding to the wikis. I'm sure out-of-touch Arne would prefer us to fax or telegram each property.
Aug 25, 19, 6:33 pm
Replies: 1,112
Views: 242,704
Posted By itsaboutthejourney

I've met both. They are indeed very different...

I've met both. They are indeed very different people; with a shared love for their jobs and helping their customers - very telling that neither are with Marriott now.
Aug 25, 19, 6:30 pm
Replies: 193
Views: 18,814
Posted By itsaboutthejourney

I hate the website, the (cr)app, and everything...

I hate the website, the (cr)app, and everything else about the Marriott IT back-end. They should be embarrassed and it hasn't improved very much. As of 8/18/2018 we can no longer see detail on how we...
Aug 23, 19, 1:17 pm
Replies: 94
Views: 17,395
Posted By itsaboutthejourney

Hey, I can't make you see the signals noted...

Hey, I can't make you see the signals noted earlier and all over FT, but it's clear many of us do see William's departing Marriott (suddenly and without opportunity to post a goodbye from his...
Aug 23, 19, 12:59 pm
Replies: 166
Views: 28,681
Posted By itsaboutthejourney

Legacy Marriott customers put up with a website...

Legacy Marriott customers put up with a website and app that doesn't disclose as much detail as SPG.com did, but they likely didn't know something better existed. Now, the SPG people have been...
Aug 23, 19, 11:56 am
Replies: 94
Views: 17,395
Posted By itsaboutthejourney

In case you have been away from FT and Marriott...

In case you have been away from FT and Marriott properties, here are a few signals you may have missed:

- Aug 18th, 2018 d-day when SPG customer experience flipped from well detailed working...
Aug 23, 19, 12:19 am
Replies: 94
Views: 17,395
Posted By itsaboutthejourney

I have no doubt that Hyatt tried to lure William,...

I have no doubt that Hyatt tried to lure William, especially with many former SPG leaders over there now. Kudos to William for Bonvoying out of Marriott at the top of his game.
Aug 23, 19, 12:07 am
Replies: 124
Views: 31,366
Posted By itsaboutthejourney

I know William's presence here will help get this...

I know William's presence here will help get this SPG loyalist better exposed to Hilton & HH. Methinks I'm not alone...
Aug 13, 19, 11:25 pm
Replies: 166
Views: 28,681
Posted By itsaboutthejourney

As I've said about SPG before, it’s rare for...

As I've said about SPG before, it’s rare for people to have an affection for a faceless corporation, and I was clear-eyed about Starwood being a for-profit corporation. But Starwood/SPG earned my...
Aug 3, 19, 3:03 pm
Replies: 36
Views: 3,814
Posted By itsaboutthejourney

Tell the nosy desk agent that your company name...

Tell the nosy desk agent that your company name is Secret Shopper, Inc.
Aug 3, 19, 3:00 pm
Replies: 35
Views: 2,557
Posted By itsaboutthejourney

OP had me thinking this thread was going to be...

OP had me thinking this thread was going to be interesting until this zinger:



LOL

I don't laugh to demean the Fairfield stayer, but marketing and branding realities are that the customer...
Jul 31, 19, 10:39 pm
Jul 31, 19, 10:33 pm
Replies: 149
Views: 28,262
Posted By itsaboutthejourney

Thanks for being here. What does the breakfast...

Thanks for being here. What does the breakfast consist of if chosen as the Titanium amenity? Is it a credit, buffet, or something else? Thanks in advance for sharing that info.
Jul 29, 19, 11:10 pm
Replies: 43
Views: 3,386
Posted By itsaboutthejourney

Those fun surprises were details that made SPG...

Those fun surprises were details that made SPG and the Ambassador program something of value and it continued my fierce loyalty. Sadly, Marriott seems to come from more of a Courtyard mindset and my...
Jul 29, 19, 10:53 pm
Replies: 124
Views: 26,862
Posted By itsaboutthejourney

Exactly, and now we are left with an IT platform...

Exactly, and now we are left with an IT platform and customer service built for those low-end properties. Sad to see the Parker properties run, not walk away from tacky Marriott.
Jul 29, 19, 10:49 pm
Replies: 432
Views: 269,546
Posted By itsaboutthejourney

I heard from Sharon: She will be back in the next...

I heard from Sharon: She will be back in the next day or so with updates that many of us have been sending her.
Jul 22, 19, 10:49 pm
Replies: 11
Views: 706
Posted By itsaboutthejourney

Not sure how many Tribute properties you've...

Not sure how many Tribute properties you've stayed or if you've read the marketing materials for the brand, but it's far from akin to Delta. I'd put it just under Westin or Le Meridien or Renaissance...
Jul 22, 19, 10:42 pm
Replies: 5
Views: 638
Posted By itsaboutthejourney

I'm starting to think the horribleness of...

I'm starting to think the horribleness of Marriott.com is by design. Do they really have such a low opinion of their customer base to pull all this off? Or is their overall customer base that unsavvy...
Jul 12, 19, 10:20 am
Replies: 175
Views: 19,459
Posted By itsaboutthejourney

Some of the 'amenities' are insulting: a coupon...

Some of the 'amenities' are insulting: a coupon book? Bottles of Pepsi water? Access to the pool? I agree that if properties added real value there would be less backlash and anger about these fees. ...
Jul 11, 19, 12:14 pm
Replies: 26
Views: 3,899
Posted By itsaboutthejourney

Since Marriott Corp Customer Care seems to inept,...

Since Marriott Corp Customer Care seems to inept, in the rare times I've needed to sort through an issue the property couldn't solve I used the Better Business Bureau of Maryland to resolve my cases....
Jul 10, 19, 11:51 pm
Replies: 32
Views: 6,624
Posted By itsaboutthejourney

They had a few ads in the Aegean Airlines...

They had a few ads in the Aegean Airlines inflight magazine:


https://cimg0.ibsrv.net/gimg/www.flyertalk.com-vbulletin/1220x1627/img_1763_2f39793c4a12e8e630c7c9bdd72974576c4075cc.jpg
Jul 10, 19, 11:47 pm
Replies: 390
Views: 74,701
Posted By itsaboutthejourney

The ironic or sad thing is that if they just...

The ironic or sad thing is that if they just provided elite benefits closer in line to a full service Bonvoid hotel, perhaps access to the lounge floor or perhaps waived the resort fee for Titaniums...
Jul 10, 19, 11:41 pm
Replies: 3,389
Views: 413,026
Posted By itsaboutthejourney

Scathing would be the best description of my...

Scathing would be the best description of my responses to the Ambassador survey I was sent today. Who knows if they will listen, but my guess is all is not well at Marriott these days. Someone must...
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